Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 605 | 9/22/2020 7:58:52 AM | 9/14/2021 1:12:56 PM | Log Query | INACTIVE ACCOUNT. PLEASE CAN CHARGES BE REVERSED / MOVED<div><br></div><div><b><u>QRC RESPONSE</u></b>: Account consolidated in 202106. Query Resolved</div> | 27 | 3 | 844 | 67 | 67 | 3 | 23 | 13 | 76 | [{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:22:03.275Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:22:56.688Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:12:56.637Z"}] | 13 | 76 | 9/14/2021 1:12:56 PM | 68 | 68 | 172 | ||||||||||||||||||||
| 0 | 604 | 9/22/2020 7:56:27 AM | 8/7/2021 8:48:33 AM | Log Query | PREVIOUS OWNER. PLEASE CLEAR ACCOUNT<div><br></div><div>From QRC:</div><div>Requires further investigation with Rates & Valuations as there is no market value and no meters.</div> | 27 | 3 | 843 | 67 | 12 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:15:51.716Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:46:45.985Z"}] | 6 | 59 | 8/7/2021 8:48:33 AM | 12 | 68 | 12 | ||||||||||||||||||||
| 0 | 603 | 9/22/2020 7:53:55 AM | 3/28/2022 7:07:05 AM | Log Query | PREVIOUS OWNER. PLEASE CLEAR ACCOUNT<div><br></div><div>From QRC:</div><div>Estate Late Account, no change of ownership as per Deeds. Cannot terminate without change of ownership </div> | 27 | 3 | 842 | 67 | 15 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:23:14.087Z"}] | 6 | 59 | 3/28/2022 7:07:05 AM | 15 | 68 | 3 | ||||||||||||||||||||
| 0 | 602 | 9/22/2020 7:52:21 AM | 10/27/2021 8:30:17 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 841 | 67 | 67 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T10:39:29.729Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T10:42:20.755Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:29:07.256Z"}] | 9 | 123 | 14 | 10/27/2021 8:30:17 AM | 68 | 68 | 14 | |||||||||||||||||||
| 0 | 601 | 9/22/2020 7:46:17 AM | 3/28/2022 7:10:22 AM | Log Query | PREVIOUS OWNER. CLEAR ACCOUNT<div><br></div><div>From QRC:</div><div>No change of ownership, KWT housing Association is registered owner. Cannot terminate without change of ownership</div> | 27 | 3 | 840 | 67 | 11 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:14:34.267Z"}] | 6 | 59 | 3/28/2022 7:10:22 AM | 11 | 68 | 3 | ||||||||||||||||||||
| 0 | 600 | 9/22/2020 7:43:41 AM | 4/12/2022 9:47:18 AM | Log Query | PREVIOUS OWNER. PLEASE CLEAR ACCOUNT<div><br></div><div>From QRC:</div><div>No change of ownership per Deeds Registry, registered owner if KWT Housing Association. Cannot terminate without change of ownership</div> | 27 | 3 | 839 | 67 | 10 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:12:41.734Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:12:58.729Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:12:58.941Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:13:02.947Z"}] | 6 | 59 | 4/12/2022 9:47:18 AM | 10 | 68 | 3 | ||||||||||||||||||||
| 0 | 142417 | 599 | 9/21/2020 12:52:19 PM | 2/24/2022 11:21:35 AM | Water Query | Consumer was charged too much on water for the month of August<div><br></div><div>ADJUSTED</div> | 27 | 3 | 838 | 9 | 9 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:31:58.533Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T07:17:56.081Z"}] | 1 | 96 | 11 | 2/24/2022 11:21:35 AM | 9 | 9 | 11 | ||||||||||||||||||
| 0 | 598 | 9/21/2020 12:42:20 PM | 3/28/2022 7:23:36 AM | Log Query | Previous Account. Clear Account<div><br></div><div>From QRC:</div><div>No change of ownership. KWT H/A registered owner as per Deeds, cannot terminate without change of ownership</div> | 27 | 3 | 837 | 67 | 13 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:21:32.084Z"}] | 6 | 59 | 3/28/2022 7:23:36 AM | 13 | 68 | 3 | ||||||||||||||||||||
| 0 | 597 | 9/21/2020 12:40:47 PM | 8/8/2021 6:01:37 AM | Log Query | Previous Owner. Clear Account<div><br></div><div>From QRC:</div><div>KWT Housing Association is noted as the registered. Cannot terminate account without change of ownership at Deeds Registry</div> | 27 | 3 | 836 | 67 | 8 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:09:51.829Z"}] | 6 | 59 | 8/8/2021 6:01:37 AM | 8 | 68 | 3 | ||||||||||||||||||||
| 0 | 596 | 9/21/2020 12:39:24 PM | 8/10/2021 10:38:55 AM | Log Query | Previous owner. clear account | 27 | 3 | 835 | 67 | 67 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:42:46.851Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T10:37:08.410Z"}] | 6 | 59 | 8/10/2021 10:38:55 AM | 68 | 68 | 173 | ||||||||||||||||||||
| 0 | 595 | 9/21/2020 12:30:20 PM | 10/29/2021 8:15:36 AM | Log Query | Previous owner. clear account | 4 | 3 | 834 | 67 | 67 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T07:49:54.685Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:31:06.417Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T12:11:17.269Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:01:47.440Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:13:03.956Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:15:37.288Z"}] | 6 | 59 | 14 | 10/29/2021 8:15:36 AM | 68 | 68 | 14 | |||||||||||||||||||
| 0 | 594 | 9/21/2020 12:28:50 PM | 1/11/2023 12:39:55 PM | Log Query | Previous Owner. Please clear account | 4 | 3 | 833 | 67 | 5 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T12:12:29.423Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:16:01.147Z"}] | 6 | 59 | 14 | 10/29/2021 8:16:43 AM | 68 | 68 | 232 | |||||||||||||||||||
| 0 | 593 | 9/21/2020 12:27:07 PM | 11/12/2021 9:47:01 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 832 | 67 | 67 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:17:12.925Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:18:33.109Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T09:47:02.288Z"}] | 9 | 123 | 14 | 11/12/2021 9:47:01 AM | 68 | 68 | 14 | |||||||||||||||||||
| 0 | 592 | 9/21/2020 12:18:10 PM | 10/29/2021 8:20:09 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 831 | 67 | 67 | 3 | 23 | 6 | 59 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T12:07:43.334Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:19:09.799Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:19:52.516Z"}] | 9 | 123 | 14 | 10/29/2021 8:20:09 AM | 68 | 68 | 14 | |||||||||||||||||||
| 0 | 142179 | 591 | 9/21/2020 10:29:19 AM | 10/27/2021 12:04:01 PM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 830 | 33 | 33 | 4 | 23 | 93 | 53 | 1488 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:26:05.220Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T10:26:46.035Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T12:02:23.453Z"}] | 9 | 123 | 14 | 10/27/2021 12:04:01 PM | 33 | 33 | 14 | |||||||||||||||||
| 0 | 590 | 9/21/2020 8:56:03 AM | 4/12/2022 9:43:30 AM | leak repaired | plumber's letter submitted<div>readings up-to-date<br></div><div><br></div><div>RESOLVED...</div> | 27 | 3 | 829 | 7 | 7 | 3 | 23 | 1 | 48 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:15:09.736Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-14T07:17:55.930Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T07:18:55.363Z"}] | 1 | 96 | 11 | 4/12/2022 9:43:30 AM | 7 | 7 | 11 | |||||||||||||||||||
| 0 | 589 | 9/21/2020 7:11:41 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 828 | 34 | 34 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T12:00:30.603Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 588 | 9/21/2020 6:54:46 AM | 3/2/2022 9:17:59 AM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 827 | 36 | 36 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:27:19.887Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:28:06.275Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:58:56.292Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T07:17:32.921Z"}] | 9 | 123 | 14 | 3/2/2022 9:17:59 AM | 36 | 36 | 14 | |||||||||||||||||||
| 0 | 587 | 9/20/2020 10:47:10 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 826 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T11:40:27.303Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T11:57:19.326Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 586 | 9/20/2020 10:43:24 AM | 3/2/2022 7:53:56 AM | Log Query | sent to billing for split consumption | 27 | 3 | 825 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:42:30.441Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:43:01.872Z"}] | 1 | 67 | 3/2/2022 7:53:56 AM | 34 | 34 | 12 |