Details
Conversation
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EscalationLevel
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0
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LatestCall
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142417
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LatestChat
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LatestSms
-
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LatestEmail
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LatestFax
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-
Campaign
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IsOpen
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-
Customer
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599
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LatestTicket
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CreatedAt
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9/21/2020 12:52:19 PM
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UpdatedAt
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2/24/2022 11:21:35 AM
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Subject
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Water Query
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Description
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Consumer was charged too much on water for the month of August<div><br></div><div>ADJUSTED</div>
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Priority
-
-
Disposition
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27
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ConversationType
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3
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Parent
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-
Account
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838
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OpenedBy
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9
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AssignedTo
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9
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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67
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Escalation
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-
EscalationCron
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History
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[{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:31:58.533Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T07:17:56.081Z"}]
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CreatedBy
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UpdatedBy
-
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Category
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1
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Subcategory
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96
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CreatedBy1
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UpdatedBy1
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11
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ResolvedAt
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2/24/2022 11:21:35 AM
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Thread
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ResolvedBy
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9
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WasCreatedByCustomer
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-
HasIvrcall
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-
Creator
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9
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Updator
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11