Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 724 | 11/9/2020 1:06:51 PM | 4/12/2022 9:47:18 AM | water query | Six months policy applied<br/><b>Journal Number</b>: [768867] | 24 | 3 | 996 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:22:15.428Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:45:55.958Z"}] | 1 | 101 | 12 | 17 | 12 | ||||||||||||||||||||||
| 0 | 723 | 11/9/2020 12:54:05 PM | 3/28/2022 7:25:06 AM | Late termination | Late termination done<br/><b>Journal Number</b>: [522711] | 24 | 3 | 995 | 17 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T12:29:44.192Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-23T07:32:53.118Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-23T09:37:21.526Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-23T09:38:46.119Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:26:31.419Z"}] | 6 | 76 | 12 | 17 | 12 | ||||||||||||||||||||||
| 0 | 722 | 11/9/2020 12:49:36 PM | 3/28/2022 7:25:06 AM | Water query | Six months policy to be implemented <div><br></div><div>- RESPONSE: no identifiable unread period</div> | 27 | 3 | 994 | 17 | 17 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:29:49.457Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T10:02:25.704Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T09:55:40.205Z"}] | 1 | 101 | 13 | 3/28/2022 7:25:06 AM | 17 | 17 | 13 | |||||||||||||||||||
| 0 | 721 | 11/9/2020 12:44:23 PM | 3/28/2022 7:25:06 AM | six months policy to be done | Six Months Policy to be implemented <br><div><br></div><div>Resolved 2021/03 with O/R adjustment<br></div><div><br></div> | 27 | 3 | 993 | 17 | 5 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-13T12:48:49.632Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-09-03T12:49:37.333Z"}] | 1 | 95 | 3/28/2022 7:25:06 AM | 5 | 17 | 3 | ||||||||||||||||||||
| 0 | 720 | 11/9/2020 12:41:03 PM | 3/28/2022 7:25:06 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 992 | 17 | 17 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:06:50.670Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:18:46.808Z"}] | 1 | 44 | 3/28/2022 7:25:06 AM | 17 | 17 | 14 | ||||||||||||||||||||
| 0 | 719 | 11/9/2020 12:05:59 PM | 3/28/2022 7:25:06 AM | Late termination must be done | All charges after registration date must be reversed.<br/><b>Journal Number</b>: [462012]<br/><b>Journal Amount</b>: [60361.68] | 27 | 3 | 991 | 17 | 17 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-08T12:42:39.932Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T11:31:40.435Z"}] | 6 | 59 | 3/28/2022 7:25:06 AM | 17 | 17 | 2 | ||||||||||||||||||||
| 0 | 718 | 11/9/2020 10:56:42 AM | 3/28/2022 7:25:06 AM | Six Months Policy to be implemented | Six Months Policy to be done<div><br></div><div>water write off done, no adjustment due.</div> | 27 | 3 | 990 | 17 | 17 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T06:38:26.613Z"}] | 1 | 95 | 3/28/2022 7:25:06 AM | 17 | 17 | 6 | ||||||||||||||||||||
| 0 | 717 | 11/9/2020 9:41:50 AM | 4/4/2022 10:23:34 AM | Log Query | Debtor is the previous owner. please reverse all services and transfer some charges to the current owner's account.<div>NO ACCOUNT DETAILS - NEW QUERY TO BE LOGGED WITH ACCOUNT DETAILS</div> | 27 | 3 | 989 | 72 | 72 | 3 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:51:56.549Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:31:15.716Z"},{"op":"R","uid":"56","un":"entlet","dt":"2022-04-01T10:07:39.640Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-04-04T10:22:46.636Z"}] | 6 | 122 | 2 | 4/4/2022 10:23:34 AM | 73 | 73 | 2 | |||||||||||||||||||
| 0 | 716 | 11/9/2020 8:55:14 AM | 2/2/2022 12:28:44 PM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 988 | 72 | 72 | 3 | 23 | 1 | 48 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:36:11.010Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 | |||||||||||||||||||
| 0 | 715 | 11/9/2020 8:32:22 AM | 3/28/2022 6:35:04 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 987 | 5 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:37:58.272Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T10:39:04.563Z"}] | 9 | 123 | 14 | 3/28/2022 6:35:04 AM | 5 | 5 | 14 | |||||||||||||||||||
| 0 | 714 | 11/9/2020 8:29:58 AM | 1/10/2023 11:26:19 AM | High consumption | Six months policy applied and adjustment done<br><b>Journal Number</b>: [489708]<div><br></div><div><b>qrc response</b></div><div><b>spread consumption done 10/01/2023 journal waiting to be authorized</b></div> | 24 | 3 | 986 | 5 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-28T08:40:58.642Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:40:24.453Z"}] | 1 | 101 | 14 | 141471 | 5 | 11 | ||||||||||||||||||||
| 0 | 713 | 11/9/2020 8:21:14 AM | 3/28/2022 7:25:06 AM | Six Months Policy needed | Six Months Policy needed<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE<br></div><br/><b>Journal Number</b>: [994320] | 24 | 3 | 985 | 17 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:41:27.287Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T10:39:34.832Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-21T12:26:18.188Z"}] | 1 | 101 | 15 | 124334 | 17 | 15 | |||||||||||||||||||||
| 0 | 712 | 11/5/2020 1:48:43 PM | 2/24/2022 10:34:50 AM | water query | Journal Done | 27 | 3 | 984 | 26 | 26 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:10:57.379Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T09:59:54.005Z"}] | 1 | 101 | 17 | 2/24/2022 10:34:50 AM | 26 | 26 | 17 | |||||||||||||||||||
| 0 | 711 | 11/5/2020 8:31:02 AM | 11/5/2020 8:31:03 AM | water is billed on the previous owner account. kindly transfer to this account | 30 | 1 | 33 | 26 | 26 | 33 | |||||||||||||||||||||||||||||||
| 0 | 710 | 11/5/2020 4:48:29 AM | 10/28/2021 10:43:22 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 983 | 39 | 39 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:42:39.114Z"}] | 9 | 123 | 14 | 10/28/2021 10:43:22 AM | 39 | 39 | 14 | |||||||||||||||||||
| 0 | 709 | 11/4/2020 11:50:42 AM | 4/12/2022 9:47:18 AM | WATER QUERY | Consumer phoned to follow up on old query not yet resolved. Journal done for 6 month policy for 201612/201808 | 30 | 2 | 982 | 10 | 77 | [{"op":"R","uid":"14","un":"asandag","dt":"2022-04-08T08:17:19.671Z"}] | 77 | 10 | 14 | |||||||||||||||||||||||||||
| 0 | 708 | 11/4/2020 7:55:45 AM | 2/2/2022 12:28:44 PM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 72 | 3 | 23 | 8 | 61 | 252 | [{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:07:15.553Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:44:05.887Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:44:55.084Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 | |||||||||||||||||||
| 0 | 707 | 11/4/2020 7:53:32 AM | 2/2/2022 12:28:44 PM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 981 | 72 | 72 | 3 | 23 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:45:50.985Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 | ||||||||||||||||||||
| 0 | 706 | 11/4/2020 7:50:34 AM | 2/2/2022 12:28:44 PM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 980 | 72 | 72 | 3 | 23 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:47:29.998Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 | ||||||||||||||||||||
| 0 | 705 | 11/4/2020 6:50:15 AM | 2/2/2022 12:28:44 PM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 979 | 72 | 72 | 3 | 23 | 1 | 67 | 251 | [{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:02:47.783Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:03:41.410Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:04:15.782Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:48:45.395Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 73 | 14 |