Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 808 | 11/18/2020 10:00:00 PM | 8/29/2021 10:09:27 AM | water | account in order | 27 | 3 | 1056 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:08:59.054Z"}] | 1 | 67 | 8/29/2021 10:09:27 AM | 5 | 12 | |||||||||||||||||||||||
| 807 | 11/18/2020 10:00:00 PM | 3/28/2022 7:10:22 AM | leak cr passed waiting to be authorised | leak cr passed<br><b>Journal Number</b>: [427560]<div>Plumber's letter received.</div><div><br></div><div><b>RESPONSE QRC:</b> Leak CR, Journal{1427560} Authorized. </div> | 27 | 3 | 1055 | 11 | 2 | 23 | 1 | 67 | 1020 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-10T08:18:54.270Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T07:18:09.332Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:21:03.874Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T10:41:17.861Z"}] | 1 | 96 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | |||||||||||||||||||||
| 806 | 11/18/2020 10:00:00 PM | 10/14/2021 8:46:29 AM | Leak Rebate | Journal done | 27 | 3 | 1054 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:46:02.335Z"}] | 1 | 96 | 17 | 10/14/2021 8:46:29 AM | 17 | 17 | ||||||||||||||||||||||
| 933 | 11/18/2020 10:00:00 PM | 10/29/2021 8:21:43 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8 | 3 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:20:44.274Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T12:00:14.230Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:20:45.807Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:21:44.378Z"}] | 9 | 123 | 14 | 10/29/2021 8:21:43 AM | 8 | 14 | |||||||||||||||||||||||
| 804 | 11/18/2020 10:00:00 PM | 11/10/2021 12:05:24 PM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 1053 | 132 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T11:58:21.694Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:04:56.283Z"}] | 9 | 123 | 6 | 11/10/2021 12:05:24 PM | 230 | 6 | ||||||||||||||||||||||
| 771 | 11/18/2020 10:00:00 PM | 8/29/2021 9:52:33 AM | water | Account in order | 27 | 3 | 1040 | 10 | 2 | 23 | 77 | 108 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:33:36.060Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:27:58.962Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:52:00.845Z"}] | 77 | 108 | 8/29/2021 9:52:33 AM | 10 | 12 | |||||||||||||||||||||||
| 799 | 11/17/2020 10:00:00 PM | 11/13/2021 8:11:31 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl63" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 1051 | 13 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T07:25:11.072Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T08:10:17.269Z"}] | 9 | 123 | 14 | 11/13/2021 8:11:31 AM | 13 | 14 | ||||||||||||||||||||||
| 797 | 11/17/2020 10:00:00 PM | 10/17/2021 7:29:06 AM | Incorrect Reading - correct reading provided | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px; background-color: rgb(255, 255, 255);">Incorrect Reading - correct reading provided</span> | 27 | 3 | 1049 | 11 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T07:28:16.661Z"}] | 1 | 111 | 4 | 10/17/2021 7:29:06 AM | 11 | 4 | ||||||||||||||||||||||
| 796 | 11/17/2020 10:00:00 PM | 6/30/2022 1:19:46 PM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br>6MONTHS POLICY DONE FOR PERIOD 2019/12</td></tr></tbody></table><br/><b>Journal Number</b>: [747688] | 27 | 3 | 1048 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T07:26:24.383Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T08:09:41.241Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-14T07:11:17.650Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-01-04T07:55:20.248Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-15T06:57:46.056Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-21T07:12:13.096Z"},{"op":"R","uid":"14","un":"asandag","dt":"2022-02-21T07:25:09.495Z"},{"op":"R","uid":"14","un":"asandag","dt":"2022-02-21T07:25:53.216Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-14T09:59:45.011Z"}] | 9 | 123 | 11 | 6/30/2022 1:19:46 PM | 134161 | 7 | 7 | |||||||||||||||||||||
| 795 | 11/17/2020 10:00:00 PM | 4/12/2022 9:47:18 AM | Late termination | Late termination 201501-201902<br/><b>Journal Number</b>: [827655] | 27 | 3 | 1047 | 10 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-08T11:16:59.365Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-12T07:50:53.071Z"}] | 6 | 107 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 792 | 11/16/2020 10:00:00 PM | 1/5/2022 1:31:19 PM | Water | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><b>Six Month Policy.<br></b><br><b>RESPONSE QRC</b>: Six month policy ,Journal {826820}Authorized.<br><br><br></td></tr></tbody></table> | 27 | 3 | 1045 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T07:28:04.745Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T12:14:41.374Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T13:30:17.476Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T13:31:04.443Z"}] | 1 | 101 | 230 | 1/5/2022 1:31:19 PM | 6 | 230 | ||||||||||||||||||||||
| 791 | 11/16/2020 10:00:00 PM | 10/28/2021 7:29:58 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 1044 | 15 | 2 | 23 | 77 | 49 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T07:29:26.845Z"}] | 9 | 123 | 14 | 10/28/2021 7:29:58 AM | 15 | 14 | ||||||||||||||||||||||
| 790 | 11/16/2020 10:00:00 PM | 10/28/2021 7:31:26 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 1043 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T07:30:57.926Z"}] | 9 | 123 | 14 | 10/28/2021 7:31:26 AM | 12 | 14 | ||||||||||||||||||||||
| 787 | 11/16/2020 10:00:00 PM | 8/10/2021 10:46:12 AM | termination | termination done | 27 | 3 | 1042 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"1","un":"superuser","dt":"2020-12-15T02:58:53.678Z"},{"op":"R","uid":"1","un":"superuser","dt":"2020-12-15T02:59:28.194Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:43:30.365Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T10:44:25.665Z"}] | 6 | 107 | 8/10/2021 10:46:12 AM | 7 | 173 | |||||||||||||||||||||||
| 934 | 11/16/2020 10:00:00 PM | 11/16/2020 10:00:00 PM | 1 | ||||||||||||||||||||||||||||||||||||||
| 785 | 11/16/2020 10:00:00 PM | 10/28/2021 7:36:19 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 1041 | 75 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T07:32:29.766Z"}] | 9 | 123 | 14 | 10/28/2021 7:36:19 AM | 173 | 14 | ||||||||||||||||||||||
| 935 | 11/16/2020 10:00:00 PM | 10/28/2021 7:44:33 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T07:42:32.973Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T07:44:12.179Z"}] | 9 | 123 | 14 | 10/28/2021 7:44:33 AM | 172 | 14 | |||||||||||||||||||||||
| 936 | 11/16/2020 10:00:00 PM | 11/16/2020 10:00:00 PM | 1 | ||||||||||||||||||||||||||||||||||||||
| 937 | 11/16/2020 10:00:00 PM | 11/16/2020 10:00:00 PM | 1 | ||||||||||||||||||||||||||||||||||||||
| 0 | 765 | 11/13/2020 5:22:05 PM | 3/28/2022 6:33:19 AM | Log Query | Waterworks reported an internal leak dated Dec 2020. Explained to consumer during Roll-Out Campaign they need to appoint a plumber to repair all internal leaks and to submit a signed copy of plumbers letter that states what was repaired and date of repairs. | 27 | 3 | 1038 | 34 | 3 | 2 | 23 | 1 | 67 | 433 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T10:53:25.717Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T10:55:46.012Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T10:56:24.164Z"}] | 1 | 67 | 3/28/2022 6:33:19 AM | 3 | 34 | 3 |