Details
Conversation
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EscalationLevel
-
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LatestCall
-
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LatestChat
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-
LatestSms
-
-
LatestEmail
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LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
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808
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LatestTicket
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CreatedAt
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11/18/2020 10:00:00 PM
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UpdatedAt
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8/29/2021 10:09:27 AM
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Subject
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water
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Description
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account in order
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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-
Account
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1056
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OpenedBy
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AssignedTo
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5
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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67
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Escalation
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-
EscalationCron
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-
History
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[{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:08:59.054Z"}]
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CreatedBy
-
-
UpdatedBy
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-
Category
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1
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Subcategory
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67
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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8/29/2021 10:09:27 AM
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Thread
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-
ResolvedBy
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5
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WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
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Updator
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12