Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 787
LatestTicket
CreatedAt: 11/16/2020 10:00:00 PM
UpdatedAt: 8/10/2021 10:46:12 AM
Subject: termination
Description: termination done
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1042
OpenedBy
AssignedTo: 7
Region: 2
Department: 23
QueryType: 6
SubQueryType: 107
Escalation
EscalationCron
History: [{"op":"R","uid":"1","un":"superuser","dt":"2020-12-15T02:58:53.678Z"},{"op":"R","uid":"1","un":"superuser","dt":"2020-12-15T02:59:28.194Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:43:30.365Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T10:44:25.665Z"}]
CreatedBy
UpdatedBy
Category: 6
Subcategory: 107
CreatedBy1
UpdatedBy1
ResolvedAt: 8/10/2021 10:46:12 AM
Thread
ResolvedBy: 7
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 173