Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1183 | 2/1/2021 1:09:58 PM | 2/1/2021 1:14:37 PM | 2 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T13:06:47.411Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T13:07:09.212Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T13:10:06.395Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T13:10:30.479Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T13:11:24.198Z"}] | 28 | ||||||||||||||||||||||||||||||||||||
| 1180 | 2/1/2021 12:40:45 PM | 2/24/2022 10:44:24 AM | consumer submitted meter reading | <br/><b>Meter Reading:</b> [0143541] | 10 | 2 | 28 | 81 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T12:37:36.235Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T13:02:44.077Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T13:03:21.398Z"}] | 81 | 2/24/2022 10:44:24 AM | 28 | 28 | ||||||||||||||||||||||||||||
| 1179 | 2/1/2021 12:39:46 PM | 2/1/2021 12:39:48 PM | 2 | 1224 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T12:39:48.347Z"}] | 29 | |||||||||||||||||||||||||||||||||||
| 1177 | 2/1/2021 12:28:12 PM | 2/24/2022 10:44:24 AM | meter reading submitted | <br/><b>Meter Reading:</b> [1262601] | 10 | 2 | 28 | 81 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T12:25:07.952Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T12:27:30.372Z"}] | 81 | 2/24/2022 10:44:24 AM | 28 | 28 | ||||||||||||||||||||||||||||
| 1176 | 2/1/2021 12:25:02 PM | 2/25/2022 9:01:52 AM | water query 6 month policy | <div><br></div><div>Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. </div> | 4 | 3 | 29 | 2 | 23 | 1 | 67 | 230 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T12:25:05.143Z"},{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T12:32:40.383Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:24:27.266Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:26:38.987Z"}] | 9 | 123 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 1175 | 2/1/2021 12:12:24 PM | 3/28/2022 7:25:06 AM | water query 6 month policy | water query<br/><b>Journal Number</b>: [656892] | 24 | 3 | 1223 | 3 | 23 | 1 | 67 | 311 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T12:12:26.749Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:30:50.137Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T07:38:15.451Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-27T06:54:39.252Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-27T06:56:32.468Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:10:40.493Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:24:10.377Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:43:08.886Z"}] | 1 | 101 | 4 | 4 | ||||||||||||||||||||||||
| 1174 | 2/1/2021 12:05:32 PM | 4/12/2022 9:39:10 AM | water query 6 month policy | water query<br/><b>Journal Number</b>: [BJ71439949] | 24 | 3 | 1222 | 4 | 23 | 1 | 67 | 309 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T12:05:35.265Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:30:28.548Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:02:02.613Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:02:16.743Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:03:41.711Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:04:11.265Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:15:44.198Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:43:34.630Z"}] | 1 | 101 | 15 | 15 | ||||||||||||||||||||||||
| 1173 | 2/1/2021 12:03:42 PM | 2/1/2021 12:03:44 PM | 2 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T12:00:32.434Z"}] | 28 | ||||||||||||||||||||||||||||||||||||
| 1168 | 2/1/2021 11:43:02 AM | 2/24/2022 10:44:24 AM | meter readingsubmitted by consumer | <br/><b>Meter Reading:</b> [2289722] | 10 | 2 | 1221 | 28 | 81 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T11:39:53.481Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T11:40:20.849Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T11:42:52.901Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T11:43:00.833Z"}] | 81 | 2/24/2022 10:44:24 AM | 28 | 28 | |||||||||||||||||||||||||||
| 1172 | 2/1/2021 11:32:00 AM | 2/2/2021 8:43:34 AM | 2 | 1220 | [{"op":"R","uid":"24","un":"charmainec","dt":"2021-02-01T11:32:02.251Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-02T08:43:33.620Z"}] | 22 | |||||||||||||||||||||||||||||||||||
| 1171 | 2/1/2021 11:25:04 AM | 2/1/2021 11:25:07 AM | 2 | [{"op":"R","uid":"24","un":"charmainec","dt":"2021-02-01T11:25:06.877Z"}] | 24 | ||||||||||||||||||||||||||||||||||||
| 1170 | 2/1/2021 11:17:36 AM | 2/1/2021 11:17:38 AM | 2 | [{"op":"R","uid":"24","un":"charmainec","dt":"2021-02-01T11:17:37.827Z"}] | 24 | ||||||||||||||||||||||||||||||||||||
| 1169 | 2/1/2021 11:16:21 AM | 2/1/2021 11:16:24 AM | 2 | [{"op":"R","uid":"24","un":"charmainec","dt":"2021-02-01T11:16:23.666Z"}] | 24 | ||||||||||||||||||||||||||||||||||||
| 1167 | 2/1/2021 11:01:07 AM | 10/16/2021 7:51:31 AM | 6 month policy water query | water query<div>W/OFF 2021.06</div> | 27 | 3 | 1219 | 14 | 3 | 23 | 1 | 67 | 307 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T11:01:10.740Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:30:05.203Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T07:42:31.366Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T07:45:35.711Z"}] | 1 | 101 | 4 | 10/16/2021 7:51:31 AM | 14 | 4 | |||||||||||||||||||||
| 1165 | 2/1/2021 10:48:05 AM | 2/24/2022 10:44:24 AM | water query | readings up-to-date,consumption is normal. | 27 | 3 | 1218 | 28 | 2 | 23 | 1 | 48 | 225 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-01T10:44:56.007Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:26:54.294Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:28:17.622Z"}] | 1 | 48 | 2/24/2022 10:44:24 AM | 28 | 12 | ||||||||||||||||||||||
| 1164 | 2/1/2021 10:45:08 AM | 2/25/2022 9:01:52 AM | water query 6 month policy | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 29 | 4 | 23 | 1 | 67 | 224 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T10:45:10.195Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:58:27.082Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:58:57.362Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:59:28.396Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:00:47.243Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T08:10:19.646Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:44:09.819Z"}] | 9 | 123 | 14 | 2/25/2022 9:01:52 AM | 29 | 14 | ||||||||||||||||||||||
| 1157 | 2/1/2021 10:42:13 AM | 3/28/2022 6:33:19 AM | leak credit adjustment done on the account. | leak credit adjustment done on the account.<br/><b>Journal Number</b>: [201134]<br/><b>Journal Amount</b>: [R5708.53] | 27 | 3 | 1215 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-02-01T10:39:05.552Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-03T11:52:32.885Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-07T12:58:59.531Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 2 | |||||||||||||||||||||||
| 1161 | 2/1/2021 10:34:21 AM | 5/13/2022 12:23:01 PM | water query 6 month | water query | 27 | 3 | 1217 | 14 | 4 | 23 | 1 | 67 | 305 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T10:34:23.593Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:28:38.105Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T08:04:21.858Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:55:22.561Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:55:48.466Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:56:35.968Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-29T09:48:25.657Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T09:59:43.862Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T10:11:07.629Z"},{"op":"R","uid":"1212","un":"nokuphiwom","dt":"2022-05-13T12:22:57.775Z"}] | 1 | 101 | 4 | 5/13/2022 12:23:01 PM | 14 | 4 | |||||||||||||||||||||
| 1159 | 2/1/2021 10:28:59 AM | 4/12/2022 9:42:39 AM | water query six months | water query<div><br></div><div>6MONTHS POLICY DONE</div><br/><b>Journal Number</b>: [748299] | 24 | 3 | 1216 | 4 | 23 | 1 | 67 | 303 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T10:29:01.244Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:28:14.674Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:44:56.046Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-15T06:32:17.120Z"}] | 1 | 101 | 11 | 11 | ||||||||||||||||||||||||
| 1156 | 2/1/2021 10:28:47 AM | 2/24/2022 10:34:50 AM | water | high water consumption | 27 | 3 | 1214 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-02-01T10:25:38.746Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:27:50.902Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T07:29:19.392Z"}] | 1 | 112 | 4 | 2/24/2022 10:34:50 AM | 26 | 4 |