Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1167
LatestTicket
CreatedAt: 2/1/2021 11:01:07 AM
UpdatedAt: 10/16/2021 7:51:31 AM
Subject: 6 month policy water query
Description: water query<div>W/OFF 2021.06</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1219
OpenedBy
AssignedTo: 14
Region: 3
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 307
History: [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-01T11:01:10.740Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-02-02T10:30:05.203Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T07:42:31.366Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T07:45:35.711Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 4
ResolvedAt: 10/16/2021 7:51:31 AM
Thread
ResolvedBy: 14
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 4