Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1565 | 2/12/2021 1:29:06 PM | 3/2/2022 8:22:38 AM | HIGH CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1526 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T13:29:27.801Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:55:01.989Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:22:32.388Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:23:09.054Z"}] | 1 | 111 | 15 | 3/2/2022 8:22:38 AM | 37 | 15 | ||||||||||||||||||||||
| 1563 | 2/12/2021 1:24:16 PM | 2/12/2021 1:24:19 PM | 2 | 1525 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-12T13:21:01.446Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 1564 | 2/12/2021 1:23:41 PM | 3/2/2022 8:22:38 AM | HIGH WATER CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1524 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T13:24:02.799Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:54:38.086Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:24:41.983Z"}] | 1 | 112 | 15 | 3/2/2022 8:22:38 AM | 37 | 15 | ||||||||||||||||||||||
| 1562 | 2/12/2021 12:51:54 PM | 3/2/2022 8:22:38 AM | HIGH CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1523 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T12:52:16.120Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:54:18.507Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:25:49.399Z"}] | 1 | 112 | 15 | 3/2/2022 8:22:38 AM | 37 | 15 | ||||||||||||||||||||||
| 1561 | 2/12/2021 12:44:44 PM | 3/28/2022 6:35:04 AM | water leak | account adjusted for leak credit<br><b>Journal Number</b>: [423269]<br/><b>Journal Amount</b>: [-R15,086.07] | 27 | 3 | 1522 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T12:41:29.019Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T13:01:34.768Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-26T14:55:10.744Z"}] | 1 | 96 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||||
| 1560 | 2/12/2021 12:40:37 PM | 3/28/2022 6:35:04 AM | water leak | account adjusted for leak credit<br/><b>Journal Number</b>: [207521] | 27 | 3 | 1521 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-12T12:37:21.838Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T13:03:08.880Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:53:51.754Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:28:02.098Z"}] | 1 | 96 | 11 | 3/28/2022 6:35:04 AM | 5 | 11 | ||||||||||||||||||||||
| 1558 | 2/12/2021 12:29:19 PM | 3/2/2022 8:22:38 AM | REFUSE AND FIRE DUPLICATION | REFUSE AND FIRE DUPLICATION<div><br></div><div><b><u>QRC RESPONSE: </u></b>Refuse and Fire Levy is charged according to registered complex numbers, no 6A , complex no 2-6 and Flat 5. Cosumer to consult with Cleansing Admin Support , 043 705 2962 for advice on refuse removal changes.</div> | 27 | 3 | 1520 | 37 | 2 | 23 | 77 | 105 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T12:29:40.768Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T12:30:09.208Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:07:21.055Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:09:31.993Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:09:11.578Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-08T10:33:09.250Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-02-20T18:43:59.006Z"}] | 77 | 105 | 3/2/2022 8:22:38 AM | 37 | 23 | |||||||||||||||||||||||
| 1557 | 2/12/2021 12:22:28 PM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1519 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T12:22:49.610Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:53:28.413Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 1556 | 2/12/2021 12:08:43 PM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1518 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T12:09:05.135Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:53:09.510Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:27:00.333Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 1556 | 2/12/2021 12:04:35 PM | 2/12/2021 12:04:41 PM | 2 | 1518 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T12:04:56.548Z"}] | 37 | |||||||||||||||||||||||||||||||||||
| 1554 | 2/12/2021 11:29:29 AM | 11/10/2021 11:54:51 AM | Water Query - Overcharge on water | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1517 | 33 | 2 | 23 | 1 | 67 | 580 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-12T11:29:51.120Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T10:25:19.983Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:52:43.454Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T11:54:34.710Z"}] | 9 | 123 | 6 | 11/10/2021 11:54:51 AM | 33 | 6 | |||||||||||||||||||||
| 1555 | 2/12/2021 11:28:22 AM | 2/12/2021 11:28:25 AM | 2 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-12T11:28:24.509Z"}] | 39 | ||||||||||||||||||||||||||||||||||||
| 1553 | 2/12/2021 11:23:22 AM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1516 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T11:23:43.778Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:52:22.659Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:45:26.845Z"}] | 9 | 123 | 6 | 2/24/2022 11:08:12 AM | 22 | 6 | ||||||||||||||||||||||
| 1552 | 2/12/2021 11:18:57 AM | 2/24/2022 11:08:12 AM | water query | water query<div>Journal Done</div> | 27 | 3 | 1515 | 22 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T11:19:19.181Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-30T12:23:02.257Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:47:40.946Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:35:38.765Z"}] | 1 | 101 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1551 | 2/12/2021 10:47:12 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1514 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T10:47:33.956Z"},{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-12T11:33:01.215Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:58:33.236Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:58:56.760Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T07:38:55.181Z"}] | 1 | 111 | 6 | 2/24/2022 11:08:12 AM | 22 | 6 | ||||||||||||||||||||||
| 1550 | 2/12/2021 10:43:37 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1513 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T10:43:58.287Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:51:59.448Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 1548 | 2/12/2021 10:42:31 AM | 3/28/2022 7:10:22 AM | log query | late termination, new owner L. Maseti - 10426756 | 28 | 3 | 1512 | 4 | 23 | 77 | 107 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-12T10:42:33.605Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:37:16.401Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:51:20.754Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:06:16.943Z"}] | 77 | 107 | 2 | ||||||||||||||||||||||||||
| 1549 | 2/12/2021 10:42:17 AM | 2/24/2022 11:08:12 AM | water query | <font color="rgba(0, 0, 0, 0.870588235294118)"><span style="font-size: 20px; letter-spacing: 0.1874px;">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. </span></font><br> | 4 | 3 | 1511 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T10:42:39.046Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:50:38.169Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1547 | 2/12/2021 10:23:00 AM | 2/24/2022 11:08:12 AM | water query | readings up-to-date | 27 | 3 | 1510 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T10:23:27.584Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:12:00.994Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:12:17.569Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1546 | 2/12/2021 10:17:27 AM | 2/24/2022 11:08:12 AM | Late Termination | Late Termination | 27 | 3 | 1509 | 22 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T10:17:48.881Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:45:09.371Z"}] | 77 | 107 | 2/24/2022 11:08:12 AM | 22 | 12 |