Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

1551

LatestTicket

CreatedAt

2/12/2021 10:47:12 AM

UpdatedAt

2/24/2022 11:08:12 AM

Subject

incorrect readings

Description

readings up-to-date

Priority

Disposition

27

ConversationType

3

Parent

Account

1514

OpenedBy

AssignedTo

22

Region

2

Department

23

QueryType

77

SubQueryType

48

Escalation

EscalationCron

History

[{"op":"R","uid":"22","un":"asandam","dt":"2021-02-12T10:47:33.956Z"},{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-12T11:33:01.215Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:58:33.236Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:58:56.760Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T07:38:55.181Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

111

CreatedBy1

UpdatedBy1

6

ResolvedAt

2/24/2022 11:08:12 AM

Thread

ResolvedBy

22

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

6