Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1589 | 2/13/2021 9:03:37 AM | 3/27/2021 6:35:05 AM | 2 | 1547 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T09:00:21.520Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-03-27T06:31:16.291Z"}] | 3 | |||||||||||||||||||||||||||||||||||
| 1588 | 2/13/2021 9:01:10 AM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1545 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T08:57:54.487Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-01T05:57:45.086Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:58:44.485Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:33:20.768Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:33:30.336Z"}] | 9 | 123 | 15 | 2/24/2022 11:08:12 AM | 22 | 15 | ||||||||||||||||||||||
| 1586 | 2/13/2021 8:57:07 AM | 2/24/2022 11:08:12 AM | water query | water query<div>Journal Done</div> | 27 | 3 | 1543 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T08:53:50.882Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:00:13.361Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:45:27.040Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T11:33:25.899Z"}] | 1 | 101 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1585 | 2/13/2021 8:57:03 AM | 1/5/2022 1:37:52 PM | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER | WATER QUERY CONSUMER SUBMITTED PLUMBERS LETTER<br/><b>Journal Number</b>: [791437]<br/><b>Journal Amount</b>: [48284.23] | 25 | 3 | 1544 | 74 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T08:53:47.695Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:58:11.383Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T13:37:05.714Z"}] | 1 | 96 | 4 | 1/5/2022 1:37:52 PM | 172 | 4 | ||||||||||||||||||||||
| 1581 | 2/13/2021 8:55:25 AM | 3/28/2022 6:33:19 AM | Plumbers letter submitted | Plumbers letter. Journal Captured by TS<br><b>Journal Number</b>: [205092]<div><br></div><div>Returned as correction</div><br/><b>Journal Amount</b>: [-R21,320.40] | 27 | 3 | 1541 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-13T08:52:09.889Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-13T10:07:03.763Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-13T10:08:02.363Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:53:14.313Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 1584 | 2/13/2021 8:50:59 AM | 2/24/2022 11:08:12 AM | readings | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1542 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T08:47:43.517Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:23:29.391Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:57:47.978Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:44:27.050Z"}] | 9 | 123 | 15 | 2/24/2022 11:08:12 AM | 22 | 15 | ||||||||||||||||||||||
| 1583 | 2/13/2021 8:46:16 AM | 2/24/2022 11:08:12 AM | incorrect readings | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1540 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T08:43:00.160Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:30:44.980Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1582 | 2/13/2021 8:41:53 AM | 2/24/2022 11:08:12 AM | incorrect readings of 23-03-2020 | readings up-to-date | 27 | 3 | 1539 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T08:38:37.807Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:44:54.895Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:45:16.609Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1580 | 2/13/2021 8:29:34 AM | 3/2/2022 8:22:38 AM | WATER READING QUERY | consumption normal | 27 | 3 | 1538 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T08:26:19.891Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:43:30.444Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:43:59.097Z"}] | 77 | 67 | 3/2/2022 8:22:38 AM | 37 | 12 | |||||||||||||||||||||||
| 1579 | 2/13/2021 8:26:45 AM | 8/7/2021 8:53:16 AM | Late Termination | Late termination | 27 | 3 | 1537 | 33 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-13T08:23:29.417Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:51:23.783Z"}] | 77 | 107 | 8/7/2021 8:53:16 AM | 33 | 12 | |||||||||||||||||||||||
| 1577 | 2/13/2021 8:15:17 AM | 3/2/2022 8:22:38 AM | LATE TERMINATION | LATE TERMINATION | 27 | 3 | 1536 | 37 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T08:12:01.011Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:10:42.514Z"}] | 6 | 107 | 3/2/2022 8:22:38 AM | 37 | 12 | |||||||||||||||||||||||
| 1576 | 2/13/2021 8:10:44 AM | 4/12/2022 9:47:18 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1535 | 10 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-13T08:07:28.107Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:57:21.241Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-02-16T07:02:25.789Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-03-22T12:57:26.344Z"},{"op":"R","uid":"218","un":"siyabulelas","dt":"2022-03-23T08:09:45.554Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-04-08T11:55:39.435Z"}] | 9 | 123 | 20 | 4/12/2022 9:47:18 AM | 10 | 20 | ||||||||||||||||||||||
| 1575 | 2/13/2021 7:59:09 AM | 3/2/2022 8:22:38 AM | WATER METER READING | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div><br></div><div><p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span></p></div> | 27 | 3 | 1534 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T07:55:53.233Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:56:56.218Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:29:16.407Z"}] | 9 | 123 | 15 | 3/2/2022 8:22:38 AM | 37 | 15 | ||||||||||||||||||||||
| 1572 | 2/13/2021 7:52:25 AM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY<div>ADJUSTED</div> | 27 | 3 | 1533 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T07:49:09.236Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:02:27.230Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:03:41.338Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:04:35.873Z"}] | 1 | 111 | 11 | 3/2/2022 8:22:38 AM | 37 | 11 | ||||||||||||||||||||||
| 1571 | 2/13/2021 7:44:49 AM | 3/2/2022 8:22:38 AM | SEWERAGE QUERY | SEWERAGE QUERY<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>There is no Sewerage duplication on account. Charges are correct.<br></div><div><br></div> | 27 | 3 | 1532 | 37 | 2 | 23 | 77 | 105 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T07:41:34.424Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T07:50:41.287Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:12:15.323Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:13:00.029Z"}] | 77 | 105 | 3/2/2022 8:22:38 AM | 37 | 8 | |||||||||||||||||||||||
| 1570 | 2/13/2021 7:37:10 AM | 10/8/2022 10:03:10 AM | WATER QUERY | WATER QUERY<div><br></div><div>NO REPORT OF FAULTY WATER METER</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Meter transfer request sent to billing from account 10397134 to new registered owner 10439038. Registration date: 20220504</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Meter transferred to new owner, credit refund request needs to be sent to VuyokaziYa@buffalocity.gov.za</div><div>Account closed, query resolved.</div><p class="MsoNormal"><o:p></o:p></p> | 27 | 3 | 1531 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T07:33:57.278Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:38:06.206Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:56:14.419Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:56:42.946Z"}] | 1 | 96 | 4 | 10/8/2022 10:03:10 AM | 137602 | 8 | 8 | |||||||||||||||||||||
| 1569 | 2/13/2021 7:31:15 AM | 11/14/2021 7:29:14 AM | Water leak | Water leak -- consumer produced plumbers letter.<div><br></div><div>RESPONSE: AWAITING PLUMBERS LETTER</div> | 27 | 3 | 1530 | 33 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-13T07:29:31.374Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:55:48.681Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:26:43.334Z"}] | 1 | 96 | 15 | 11/14/2021 7:29:14 AM | 33 | 15 | ||||||||||||||||||||||
| 1568 | 2/13/2021 7:29:19 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1529 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T07:26:03.365Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:55:25.602Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 1567 | 2/13/2021 7:14:34 AM | 3/2/2022 8:22:38 AM | PROPERTY SOLD | PROPERTY SOLD | 27 | 3 | 1528 | 37 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T07:11:18.458Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:10:09.649Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:03:58.739Z"}] | 77 | 107 | 3/2/2022 8:22:38 AM | 37 | 173 | |||||||||||||||||||||||
| 1566 | 2/13/2021 6:58:57 AM | 3/2/2022 8:22:38 AM | LATE TERMINATION | LATE TERMINATION<div>Regitration date 2020/09 ,billing Coastal region to terminate<br></div> | 27 | 3 | 1527 | 37 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T06:55:41.500Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:37:07.114Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:37:37.420Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:05:43.278Z"}] | 77 | 107 | 3/2/2022 8:22:38 AM | 37 | 173 |