Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1609 | 2/13/2021 10:51:25 AM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY | 27 | 3 | 1565 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T10:48:09.267Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-09T11:19:22.807Z"}] | 77 | 67 | 3/2/2022 8:22:38 AM | 37 | 12 | |||||||||||||||||||||||
| 1608 | 2/13/2021 10:48:12 AM | 2/24/2022 11:08:12 AM | Late Termination query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1564 | 22 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:44:55.871Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:41:21.670Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:02:50.597Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:04:15.858Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:03:50.356Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1607 | 2/13/2021 10:44:00 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1563 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:40:44.031Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:31:29.242Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:31:52.048Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1606 | 2/13/2021 10:35:26 AM | 2/24/2022 11:08:12 AM | Incorrect readings | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1562 | 22 | 3 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:32:10.447Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:37:49.327Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1605 | 2/13/2021 10:28:09 AM | 2/24/2022 11:08:12 AM | incorrect readings | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1561 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:24:53.646Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-06T08:03:19.559Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:03:26.676Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1604 | 2/13/2021 10:16:16 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1560 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:12:59.992Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:50:07.852Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:50:33.100Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1603 | 2/13/2021 10:11:36 AM | 3/28/2022 7:07:05 AM | sewerage | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1559 | 15 | 2 | 23 | 3 | 53 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:08:19.602Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-25T08:39:22.634Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-01T09:38:37.406Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-01T10:57:21.607Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:12:37.240Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:02:59.884Z"}] | 9 | 123 | 20 | 3/28/2022 7:07:05 AM | 15 | 20 | ||||||||||||||||||||||
| 1602 | 2/13/2021 10:11:10 AM | 3/28/2022 7:25:06 AM | PROPERTY SOLD | PROPERTY SOLD<div><p class="MsoNormal">Please reverse services charging from account 10055299 & 10055295 as account 10407542<o:p></o:p></p> <span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family: Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:EN-ZA;mso-fareast-language: EN-ZA;mso-bidi-language:AR-SA">Is the current owner’s account. The two account have been terminated.</span><br></div><br/><b>Journal Number</b>: [967 510] | 24 | 3 | 1558 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T10:07:53.878Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T08:55:36.426Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:02:27.892Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-02-11T10:11:19.240Z"}] | 6 | 122 | 5 | 5 | |||||||||||||||||||||||||
| 1599 | 2/13/2021 10:06:51 AM | 1/12/2023 9:32:59 AM | Water leak - affidavit form attached | Water leak - affidavit form attached <div><br></div><div><b>QRC RESPONSE:</b> <b>No plumbers letter has been attached, can consumer kindly re-send plumbers letter.</b></div> | 30 | 3 | 1557 | 17 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-13T10:03:35.198Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:01:56.115Z"}] | 1 | 96 | 20 | 141553 | 15 | |||||||||||||||||||||||
| 1598 | 2/13/2021 10:05:09 AM | 3/23/2022 8:48:48 AM | water query march 2020 | water query march 2020<div> Account in order </div> | 27 | 3 | 1556 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:01:53.388Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-17T09:18:56.935Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-17T09:32:52.644Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-03-23T08:40:54.559Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-03-23T08:48:46.377Z"}] | 1 | 101 | 6 | 3/23/2022 8:48:48 AM | 22 | 6 | ||||||||||||||||||||||
| 1597 | 2/13/2021 10:01:29 AM | 2/24/2022 11:08:12 AM | water query | water query | 27 | 3 | 1555 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T09:58:13.488Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:01:31.405Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:06:43.883Z"}] | 1 | 111 | 11 | 2/24/2022 11:08:12 AM | 22 | 11 | ||||||||||||||||||||||
| 1596 | 2/13/2021 9:57:38 AM | 7/2/2022 1:28:57 PM | incorrect readings | incorrect readings<div>sent for check reading</div><div><br></div><div><b><u>QRC RESPONSE: </u></b>Readings follow and are consistent. Query resolved</div> | 27 | 3 | 1554 | 7 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T09:54:22.491Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T07:18:27.371Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:00:59.862Z"}] | 1 | 111 | 6 | 7/2/2022 1:28:56 PM | 8 | 8 | ||||||||||||||||||||||
| 1595 | 2/13/2021 9:50:19 AM | 3/2/2022 8:22:38 AM | WATER QUERY | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div><br></div><div><p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p><p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span></p></div> | 27 | 3 | 1553 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T09:47:03.050Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:00:39.979Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:28:17.130Z"}] | 9 | 123 | 15 | 3/2/2022 8:22:38 AM | 37 | 15 | ||||||||||||||||||||||
| 1594 | 2/13/2021 9:48:43 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1552 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T09:45:26.869Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:15:37.488Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:15:52.374Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1593 | 2/13/2021 9:43:09 AM | 11/20/2021 11:57:04 AM | WATER QUERY | WATER QUERY<div><br></div><div>resolved</div><br/><b>Journal Number</b>: [439558]<br/><b>Journal Amount</b>: [471.81] | 27 | 3 | 1551 | 75 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T09:39:53.217Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T10:25:26.681Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:00:19.276Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-20T11:31:48.227Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-20T11:55:53.814Z"}] | 1 | 101 | 8 | 11/20/2021 11:57:04 AM | 173 | 8 | ||||||||||||||||||||||
| 1592 | 2/13/2021 9:42:59 AM | 3/28/2022 6:35:04 AM | Dog tax of 2020 | Dog tax 2020<br/><b>Journal Number</b>: [426177] | 24 | 3 | 1550 | 2 | 23 | 12 | 75 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T09:39:43.661Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-26T13:05:21.921Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T06:39:22.962Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:37:26.906Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:00:00.269Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:27:28.744Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:32:06.152Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:21:00.954Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-15T13:16:02.264Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-23T06:47:22.905Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-23T07:46:50.995Z"}] | 12 | 75 | 2 | ||||||||||||||||||||||||||
| 1591 | 2/13/2021 9:22:37 AM | 2/24/2022 11:08:12 AM | serial meter number that is on the statement /property don't match | serial meter number that is on the statement /property don't match<div>Journal Done</div> | 27 | 3 | 1549 | 22 | 2 | 23 | 77 | 66 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T09:19:21.534Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:50:57.842Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:51:13.681Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:51:34.130Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:34:39.649Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:39:20.067Z"}] | 1 | 96 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1590 | 2/13/2021 9:10:18 AM | 2/24/2022 11:08:12 AM | incorrect readings | reading updated | 27 | 3 | 1548 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T09:07:02.220Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:21:25.008Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1587 | 2/13/2021 9:04:53 AM | 5/15/2023 2:29:08 PM | Water leak - plumbers letter sent | Water leak - plumbers letter sent<div><br></div><div>RESPONSE: AWAITING PLUMBERS LETTER FOR ADJUSTMENT</div><div><b><u>QRC RESPONSE:</u></b></div><div>LK CREDIT JOURNAL DONE FOR 201801-202005, AVERAGE 22KL.</div><br/><b>Journal Number</b>: [499872]<br/><b>Journal Amount</b>: [49100.81] | 27 | 3 | 1546 | 17 | 2 | 23 | 1 | 67 | 603 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-13T09:02:05.343Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:59:29.625Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:18:55.562Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-14T07:19:29.595Z"}] | 1 | 96 | 15 | 5/15/2023 2:29:01 PM | 2 | 2 | |||||||||||||||||||||
| 1589 | 2/13/2021 9:03:59 AM | 3/28/2022 6:33:19 AM | WATER QUERY AND CONSUMER SUBMITTED PLUMBERS LETTER | WATER QUERY AND CONSUMER SUBMITTED PLUMBERS LETTER | 28 | 3 | 1547 | 2 | 23 | 1 | 67 | 1249 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-13T09:00:42.905Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-03-27T06:30:34.988Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:59:12.971Z"}] | 1 | 67 | 20 |