Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1603
LatestTicket
CreatedAt
2/13/2021 10:11:36 AM
UpdatedAt
3/28/2022 7:07:05 AM
Subject
sewerage
Description
Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. 
Priority
Disposition
4
ConversationType
3
Parent
Account
1559
OpenedBy
AssignedTo
15
Region
2
Department
23
QueryType
3
SubQueryType
53
Escalation
EscalationCron
History
[{"op":"R","uid":"22","un":"asandam","dt":"2021-02-13T10:08:19.602Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-25T08:39:22.634Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-01T09:38:37.406Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-01T10:57:21.607Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:12:37.240Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:02:59.884Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
20
ResolvedAt
3/28/2022 7:07:05 AM
Thread
ResolvedBy
15
WasCreatedByCustomer
HasIvrcall
Creator
Updator
20