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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1599
LatestTicket
CreatedAt
2/13/2021 10:06:51 AM
UpdatedAt
1/12/2023 9:32:59 AM
Subject
Water leak - affidavit form attached
Description
Water leak - affidavit form attached&nbsp;<div><br></div><div><b>QRC RESPONSE:</b>&nbsp;<b>No plumbers letter has been attached, can consumer kindly re-send plumbers letter.</b></div>
Priority
Disposition
30
ConversationType
3
Parent
Account
1557
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
77
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-13T10:03:35.198Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T08:01:56.115Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
20
ResolvedAt
Thread
141553
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
15
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