Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1720 | 2/19/2021 7:46:37 AM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1648 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-19T07:43:17.839Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:41:02.384Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1719 | 2/19/2021 7:40:51 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date<div>Query :Consumer disputing the high bill 2013-202010 ,<b>Please investigate further</b> . </div> | 27 | 3 | 1647 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-19T07:37:31.800Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:57:33.079Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:57:57.273Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:58:04.996Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T08:51:47.197Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 230 | |||||||||||||||||||||||
| 1717 | 2/19/2021 7:26:27 AM | 2/24/2022 11:08:12 AM | incorrect readings | incorrect readings<div>readings up to date</div> | 27 | 3 | 1646 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-19T07:23:08.053Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T07:34:15.961Z"}] | 1 | 111 | 6 | 2/24/2022 11:08:12 AM | 22 | 6 | ||||||||||||||||||||||
| 1716 | 2/19/2021 7:16:52 AM | 2/24/2022 10:44:24 AM | high water consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1645 | 28 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-19T07:16:54.494Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:40:06.726Z"}] | 9 | 123 | 20 | 2/24/2022 10:44:24 AM | 28 | 20 | ||||||||||||||||||||||
| 1715 | 2/19/2021 6:57:24 AM | 2/24/2022 10:44:24 AM | late termination query | water,refuse and fire levy billed on previous owner account.kindly assist and transfer services to new owner.<div>Regitration date 2021/01,billing Coastal region to terminate</div> | 27 | 3 | 1644 | 28 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-19T06:57:26.409Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:13:32.116Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:14:46.695Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:08:40.421Z"}] | 77 | 107 | 2/24/2022 10:44:24 AM | 28 | 173 | |||||||||||||||||||||||
| 1714 | 2/18/2021 1:50:16 PM | 3/28/2022 7:08:29 AM | leak CR journal done | leak CR journal done<br/><b>Journal Number</b>: [216685] | 27 | 3 | 1643 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-02-18T13:46:57.753Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:39:33.507Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:18:16.139Z"}] | 1 | 96 | 15 | 3/28/2022 7:08:29 AM | 6 | 15 | ||||||||||||||||||||||
| 1713 | 2/18/2021 1:26:48 PM | 4/12/2022 9:47:18 AM | 6 month policy | consumer send email querying high water consumption on account.<div>account should be assessed and 6 months apply.</div><br/><b>Journal Number</b>: [216698]<br/><b>Journal Amount</b>: [-R629.29] | 27 | 3 | 1642 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-18T13:23:29.260Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T12:04:46.372Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 3 | |||||||||||||||||||||||
| 1712 | 2/18/2021 11:51:11 AM | 2/24/2022 11:08:12 AM | water query of 2020-06 | water query<div>Journal Done</div> | 27 | 3 | 1641 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T11:47:52.716Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:07:46.477Z"}] | 1 | 101 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1709 | 2/18/2021 10:50:36 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1640 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T10:47:17.042Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:50:29.779Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:50:54.006Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1708 | 2/18/2021 10:46:31 AM | 2/24/2022 11:08:12 AM | water query | water query <div>Journal Done</div> | 27 | 3 | 1639 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T10:43:12.708Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T06:48:18.245Z"}] | 1 | 101 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1707 | 2/18/2021 10:43:05 AM | 3/28/2022 7:08:29 AM | water query | water query | 27 | 3 | 1638 | 6 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T10:39:51.313Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T09:43:38.503Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:11:08.256Z"}] | 1 | 101 | 20 | 3/28/2022 7:08:29 AM | 6 | 20 | ||||||||||||||||||||||
| 1706 | 2/18/2021 10:02:27 AM | 3/6/2023 6:56:22 PM | Water reading changed in2019.12.11 | Water reading changed in2019.12.11 .d/o 2021.05.18<br><b>QRC Comment:DATE 29/12/2022</b><div><b>Six months policy applied for 10/2020 period </b></div><div><b>Journal captured and submitted for review and authorisation.</b></div><br/><b>Journal Amount</b>: [9509,40] | 27 | 3 | 1637 | 17 | 4 | 23 | 1 | 44 | 836 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-02-18T09:59:08.104Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-02-27T08:11:56.917Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-06-21T12:59:51.693Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:39:01.150Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-12T09:54:22.001Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:07:15.638Z"}] | 1 | 111 | 1/7/2023 9:40:13 AM | 8 | 8 | ||||||||||||||||||||||
| 1704 | 2/18/2021 9:38:10 AM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1636 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T09:34:52.428Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:06:54.334Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1703 | 2/18/2021 9:33:29 AM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1635 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T09:30:10.789Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:06:32.046Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1702 | 2/18/2021 9:29:55 AM | 4/12/2022 9:39:10 AM | water query 6 month policy | water query 6 month policy<div>6 month policy journal done for 20200425</div><br/><b>Journal Number</b>: [748275] | 24 | 3 | 1634 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T09:26:36.843Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:06:01.312Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T08:11:38.386Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T08:13:48.499Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-21T08:24:14.363Z"}] | 1 | 101 | 6 | 6 | |||||||||||||||||||||||||
| 1701 | 2/18/2021 9:23:42 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1633 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T09:20:23.877Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:22:28.768Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:22:58.533Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1700 | 2/18/2021 9:14:20 AM | 4/12/2022 9:39:10 AM | WATER QUERY | Readings changed from previous owner even on new owner.Consumer readings 3 digits on system 4 digits.<div>d/o 2021.05.18</div><div><br></div><div>6 MONTHS POLICY DONE</div> | 27 | 3 | 1632 | 4 | 4 | 23 | 1 | 47 | 693 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-02-18T09:11:01.541Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-02-18T09:51:50.339Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:59:18.358Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:04:28.640Z"}] | 1 | 101 | 11 | 4/12/2022 9:39:10 AM | 4 | 11 | |||||||||||||||||||||
| 1699 | 2/18/2021 9:09:56 AM | 2/18/2021 9:09:58 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-18T09:06:37.053Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 1697 | 2/18/2021 8:59:29 AM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1631 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-18T08:56:10.589Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:05:34.351Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1696 | 2/18/2021 8:56:24 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-18T08:53:06.029Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:04:59.785Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:12:37.456Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 |