Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1706
LatestTicket
CreatedAt: 2/18/2021 10:02:27 AM
UpdatedAt: 3/6/2023 6:56:22 PM
Subject: Water reading changed in2019.12.11
Description: Water reading changed in2019.12.11 .d/o 2021.05.18<br><b>QRC Comment:DATE 29/12/2022</b><div><b>Six months policy applied for 10/2020 period </b></div><div><b>Journal captured and submitted for review and authorisation.</b></div><br/><b>Journal Amount</b>: [9509,40]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1637
OpenedBy
AssignedTo: 17
Region: 4
Department: 23
QueryType: 1
SubQueryType: 44
Escalation
EscalationCron: 836
History: [{"op":"R","uid":"4","un":"babalwam","dt":"2021-02-18T09:59:08.104Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-02-27T08:11:56.917Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-06-21T12:59:51.693Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:39:01.150Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-12T09:54:22.001Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:07:15.638Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 111
CreatedBy1
UpdatedBy1
ResolvedAt: 1/7/2023 9:40:13 AM
Thread
ResolvedBy: 8
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 8