Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1700
LatestTicket
CreatedAt
2/18/2021 9:14:20 AM
UpdatedAt
4/12/2022 9:39:10 AM
Subject
WATER QUERY
Description
Readings changed from previous owner even on new owner.Consumer readings 3 digits on system 4 digits.<div>d/o 2021.05.18</div><div><br></div><div>6 MONTHS POLICY DONE</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1632
OpenedBy
AssignedTo
4
Region
4
Department
23
QueryType
1
SubQueryType
47
Escalation
EscalationCron
693
History
[{"op":"R","uid":"4","un":"babalwam","dt":"2021-02-18T09:11:01.541Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-02-18T09:51:50.339Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:59:18.358Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:04:28.640Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
11
ResolvedAt
4/12/2022 9:39:10 AM
Thread
ResolvedBy
4
WasCreatedByCustomer
HasIvrcall
Creator
Updator
11