Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2211 | 3/10/2021 7:01:17 AM | 2/2/2022 12:28:44 PM | Confirmation of ownership | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 8 | 61 | 1008 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T07:01:02.010Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:12:39.036Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:21:27.430Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 2210 | 3/10/2021 6:55:07 AM | 2/2/2022 12:28:44 PM | Ownership query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T06:54:52.124Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:12:58.226Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:22:23.665Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:22:35.320Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2209 | 3/10/2021 6:53:00 AM | 2/16/2023 9:06:56 AM | leak credit adjustment done | leak credit adjustment done<br><b>Journal Number</b>: [427339]<div><br><div><b><u>QRC RESPONSE - QUERY CLOSED</u></b></div><div>Adjustment done and authorized 2021/04</div></div> | 27 | 3 | 2008 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-10T06:52:54.396Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-21T12:57:30.062Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:13:19.250Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:24:37.961Z"}] | 1 | 96 | 20 | 2/16/2023 9:06:55 AM | 142777 | 7 | 7 | |||||||||||||||||||||
| 2208 | 3/10/2021 6:42:10 AM | 2/2/2022 12:28:44 PM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T06:41:55.439Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:13:37.459Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:23:41.986Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2207 | 3/10/2021 6:35:06 AM | 2/2/2022 12:28:44 PM | Property sold | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T06:34:50.786Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:13:55.233Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:24:53.454Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2206 | 3/10/2021 6:22:31 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table><div> </div> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T06:22:15.828Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:14:15.069Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:25:58.089Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2205 | 3/10/2021 6:20:17 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 1005 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-10T06:20:04.457Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:14:35.992Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:27:12.612Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 2204 | 3/9/2021 1:28:44 PM | 10/9/2022 9:33:29 AM | LEAK CR TO BE PASSED | LEAK CR TO BE PASSED.<div>plumber's letter received by QRC.<br><div><br></div></div><div>Consumer to advise if any other leaks were repaired in 2019-2020 as consumption was still high after 2018 repairs. </div><div><br></div><div>Query Closed:</div><div>2018 repairs does not qualify for leak credit as consumption had not dropped.</div><div>Waterworks visited premises in 2019 and found meter leaking at 0.1 Lite per minute.</div><div>Consumer to advise if any other leaks were repaired from 2020 to date and upload a signed copy of the latest plumbers letter.</div> | 27 | 3 | 2007 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-09T13:28:47.001Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T07:19:55.224Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:16:10.769Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:18:35.589Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:24:16.217Z"}] | 1 | 96 | 20 | 10/9/2022 9:28:51 AM | 137650 | 3 | 3 | |||||||||||||||||||||
| 2203 | 3/9/2021 1:23:22 PM | 10/30/2022 10:19:44 AM | HIGH CONSUMPTION | LEAK LETTER UPLOADED<div><b><u>QRC Response</u></b></div><div>As per our assessment we found that the consumption is still high after the repairs date stated on the plumbers letter, we kindly advise the consumer to submit another plumbers letter that is dated after May 2019.</div> | 27 | 3 | 2006 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-09T13:23:24.834Z"},{"op":"R","uid":"199","un":"siphokazin","dt":"2021-04-06T12:55:25.456Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:18:54.409Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:23:53.190Z"}] | 1 | 96 | 20 | 10/30/2022 10:19:44 AM | 137658 | 3 | 3 | |||||||||||||||||||||
| 2202 | 3/9/2021 1:03:30 PM | 7/2/2022 8:55:19 AM | PLUMBERS LETTER SUBMITTED | PLUMBERS LETTER SUBMITTED.....LEAK CR DUE<div><br></div><div><p class="MsoNormal">The attached document reflects repairs dated as 31 July 2020.</p><p class="MsoNormal">No credit can be applied as the Consumption since then has not dropped and is averaging above 45-50kl which attracted punitive tariffs between Jan 2020 to Feb 2022.</p><p class="MsoNormal">Consumer e-mailed 12 Jan 2022 with above explanation and advised to assess if any other leaks.</p><p class="MsoNormal"><o:p></o:p></p></div> | 27 | 3 | 2005 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-09T13:03:33.050Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T10:10:12.464Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:19:31.665Z"}] | 1 | 96 | 20 | 7/2/2022 8:55:19 AM | 3 | 3 | ||||||||||||||||||||||
| 2201 | 3/9/2021 12:46:08 PM | 3/2/2022 8:22:38 AM | Water query - high consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2004 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-09T12:45:54.984Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:19:49.058Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 2200 | 3/9/2021 12:37:17 PM | 3/2/2022 8:22:38 AM | Water query - high consumption | Water query - high consumption. | 27 | 3 | 2003 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-09T12:37:03.618Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T10:48:09.307Z"}] | 1 | 111 | 13 | 3/2/2022 8:22:38 AM | 37 | 13 | ||||||||||||||||||||||
| 2199 | 3/9/2021 12:27:53 PM | 2/16/2022 9:22:25 AM | 6 months backcharge | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 81 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"195","un":"asandap","dt":"2021-03-09T12:27:39.505Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:20:13.610Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:28:40.401Z"}] | 9 | 123 | 20 | 2/16/2022 9:22:25 AM | 195 | 20 | |||||||||||||||||||||||
| 2198 | 3/9/2021 12:26:57 PM | 3/28/2022 6:35:04 AM | CLICKED ACCOUNT IN ERROR | CLICKED ACCOUNT IN ERROR | 4 | 3 | 2002 | 5 | 2 | 23 | 12 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-03-09T12:26:42.988Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-03-09T12:28:19.271Z"}] | 12 | 75 | 3/28/2022 6:35:04 AM | 5 | 5 | |||||||||||||||||||||||
| 2198 | 3/9/2021 12:16:52 PM | 3/2/2022 8:22:38 AM | Water query - high consumption | Water query - high consumption<div>journal done</div> | 27 | 3 | 2002 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-09T12:16:38.541Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-03-09T12:26:31.972Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:43:19.078Z"}] | 1 | 101 | 17 | 3/2/2022 8:22:38 AM | 37 | 17 | ||||||||||||||||||||||
| 2196 | 3/9/2021 12:14:14 PM | 3/28/2022 7:10:22 AM | LEAK CR TO BE PASSED | leak cr to be passed<br/><b>Journal Number</b>: [604209] | 27 | 3 | 2001 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-09T12:14:16.842Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-27T13:14:55.163Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 12 | |||||||||||||||||||||||
| 2192 | 3/9/2021 12:13:13 PM | 3/2/2022 8:22:38 AM | Water query - High consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 2000 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-09T12:12:59.648Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:27:23.235Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 20 | ||||||||||||||||||||||
| 2197 | 3/9/2021 12:10:14 PM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY | 27 | 3 | 1999 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-09T12:06:44.426Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T09:32:55.621Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:28:06.008Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:32:12.277Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:22:33.062Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T08:18:35.990Z"}] | 1 | 101 | 13 | 3/2/2022 8:22:38 AM | 37 | 13 | ||||||||||||||||||||||
| 2195 | 3/9/2021 11:59:15 AM | 3/28/2022 7:10:22 AM | LEAK CR TO BE PASSED | LEAK CR TO BE PASSED | 27 | 3 | 1998 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-09T11:59:17.778Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T13:13:55.781Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 2194 | 3/9/2021 11:40:55 AM | 11/10/2021 1:36:59 PM | WATER QUERY | AFFIDAVIT WAS SUBMITTED .,There was LeaK | 27 | 3 | 1997 | 92 | 4 | 23 | 77 | 49 | [{"op":"R","uid":"184","un":"simnikiwem","dt":"2021-03-09T11:40:57.220Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T07:46:46.201Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-21T12:44:29.346Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:32:39.502Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T08:22:15.611Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-10T13:36:53.591Z"}] | 1 | 96 | 12 | 11/10/2021 1:36:59 PM | 184 | 12 |