Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2746 | 3/26/2021 8:56:32 AM | 2/24/2022 11:08:12 AM | Overcharge - six months policy | Overcharge - six months policy<div>Journal Number:826760<br><div><b>Response from QRC:</b></div><div>Journal Authorized</div></div><div>Query Resolved</div> | 27 | 3 | 2427 | 22 | 2 | 23 | 77 | 101 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-03-26T08:56:55.996Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:58:24.395Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:58:50.370Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:00:05.422Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:13:46.287Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:14:50.471Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-17T07:39:31.881Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T11:08:15.598Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T11:34:53.809Z"}] | 1 | 101 | 2/24/2022 11:08:12 AM | 22 | 230 | |||||||||||||||||||||||
| 2754 | 3/26/2021 8:53:56 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <div><table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query</td> </tr></tbody></table></div> | 4 | 3 | 2426 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-26T08:50:11.576Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:14:29.639Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T07:07:58.359Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:09:12.599Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:09:58.677Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-26T11:29:39.247Z"}] | 9 | 123 | 18 | 5/19/2022 7:53:10 AM | 18 | 18 | ||||||||||||||||||||||
| 2753 | 3/26/2021 8:51:21 AM | 3/26/2022 12:19:12 PM | Leak letter | Plumber's letter provided by consumer dated 09/03/2020 | 30 | 3 | 2425 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-26T08:48:06.493Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:08:04.786Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:08:20.994Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:08:50.320Z"},{"op":"R","uid":"232","un":"philiswan","dt":"2022-03-26T12:19:12.857Z"}] | 1 | 96 | 18 | 18 | |||||||||||||||||||||||||
| 2752 | 3/26/2021 8:41:15 AM | 11/11/2022 12:44:16 PM | Leak Credit | Kindly assess a leak credit which happened between 20 March 2020 and 28 June 2020 <div><br></div><div>QRC RESPONSE:</div><div>Referred to WW and Billing for further assessment on readings and meter inspection: 15.10.2022 </div><div><br></div><div>Feedback Received: WW plumber visited property and found the meter in order, no leaks. Current reading was 2306 on the 20/10/2022</div><div>Follow up sent to Billing regarding readings: 11.11.2022</div> | 23 | 3 | 2424 | 74 | 2 | 1 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-26T08:41:38.789Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:55:20.373Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-14T09:34:37.277Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-14T10:10:58.447Z"}] | 1 | 96 | 17 | 10/15/2022 9:55:02 AM | 3 | 3 | ||||||||||||||||||||||
| 2751 | 3/26/2021 8:38:18 AM | 3/28/2022 6:33:19 AM | LEAK CREDIT JOURNAL DONE | LEAK CREDIT JOURNAL DONE<br/><b>Journal Number</b>: [768247]<br/><b>Journal Amount</b>: [R222,369.73] | 27 | 3 | 2423 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-26T08:38:20.457Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-28T11:25:46.109Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 2750 | 3/26/2021 8:34:43 AM | 11/3/2021 1:15:12 PM | Leak Credit | Kindly assess a leak credit dated 1 March 2020 as stated on the affidavit <div><br></div><div><br></div><div><b>RESPONSE QRC</b>: Leak CR ,Journal {902086} Authorized.</div> | 27 | 3 | 2422 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-26T08:35:07.031Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:06:40.254Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:07:05.075Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:13:24.380Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:15:03.031Z"}] | 1 | 96 | 230 | 11/3/2021 1:15:12 PM | 172 | 230 | ||||||||||||||||||||||
| 2747 | 3/26/2021 8:31:04 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query</td> </tr></tbody></table> | 4 | 3 | 2421 | 18 | 2 | 23 | 1 | 67 | 1238 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-03-26T08:27:18.992Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:14:54.142Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-23T08:14:43.515Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:04:44.637Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:05:35.158Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:06:20.564Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-24T07:46:14.620Z"}] | 9 | 123 | 18 | 5/19/2022 7:53:10 AM | 18 | 18 | |||||||||||||||||||||
| 2749 | 3/26/2021 8:27:18 AM | 7/2/2022 12:46:18 PM | Leak letter | Affidavit provided by consumer dated 30/08/2020<div><br></div><div>No letters received. Consumer (zwelemfred@gmail.com) and Inland Billing e-mailed in Feb 2022 requesting copies of the plumbers letter or affidavits. </div><div><br></div><div>Query closed as no response received to date - 02.07.2022</div> | 27 | 3 | 2420 | 75 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-26T08:25:57.585Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:35:50.759Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:03:36.469Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:03:59.397Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-14T10:56:08.747Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2022-02-03T08:17:30.844Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-03-22T09:38:55.494Z"}] | 1 | 96 | 18 | 7/2/2022 12:46:18 PM | 134374 | 3 | 3 | |||||||||||||||||||||
| 2745 | 3/26/2021 7:53:35 AM | 2/24/2022 11:08:12 AM | Water query - Overcharged | Water query - Overcharged<div>Journal Done</div> | 27 | 3 | 2419 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-03-26T07:53:58.984Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:15:30.374Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:47:01.552Z"}] | 1 | 96 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 2744 | 3/25/2021 1:38:32 PM | 4/12/2022 9:42:39 AM | 6 Months Policy | Assess a six Months Policy for the period 201904-202012<br/><b>Journal Number</b>: [bj71071810]<br/><b>Journal Amount</b>: [-R1470.95] | 27 | 3 | 2418 | 132 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T13:35:00.268Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-28T09:55:08.357Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T12:25:17.719Z"}] | 1 | 101 | 3 | 4/12/2022 9:42:39 AM | 230 | 3 | ||||||||||||||||||||||
| 2743 | 3/25/2021 1:38:12 PM | 4/1/2023 9:23:29 AM | Leak letter | Affidavit provided by consumer dated 30/08/2020<div>leak credit adjustment done for 201910-201912, av 15kl</div><br/><b>Journal Number</b>: [916225] | 30 | 3 | 2417 | 17 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T13:38:15.009Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:34:55.832Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:02:12.575Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:02:31.797Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:03:24.006Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-19T07:10:09.147Z"}] | 1 | 96 | 6 | 3 | ||||||||||||||||||||||||
| 2742 | 3/25/2021 1:34:14 PM | 10/10/2022 8:45:12 AM | Leak letter | Affidavit provided by consumer dated 20/08/2020<div><br></div><div><b>Consumer contacted and plumber's letter requested on this date 2022/07/07.</b></div> | 30 | 3 | 2416 | 132 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T13:34:16.777Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:33:04.937Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:01:02.298Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:01:23.983Z"}] | 1 | 96 | 18 | 8 | ||||||||||||||||||||||||
| 2741 | 3/25/2021 1:32:08 PM | 6/30/2022 1:13:46 PM | 6 Months Policy | Kindly Assess a six months policy for the period 201904-202009 | 27 | 3 | 2415 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T13:28:23.407Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:59:56.931Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:00:16.064Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-14T10:34:45.309Z"}] | 1 | 101 | 18 | 6/30/2022 1:13:46 PM | 134155 | 7 | 7 | |||||||||||||||||||||
| 2740 | 3/25/2021 1:22:51 PM | 10/14/2021 8:51:36 AM | Leak letter | Affidavit provided by consumer dated 17/08/2020<div>Journal Done</div> | 27 | 3 | 2414 | 75 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T13:22:54.259Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:51:16.789Z"}] | 1 | 96 | 17 | 10/14/2021 8:51:36 AM | 173 | 17 | ||||||||||||||||||||||
| 2739 | 3/25/2021 1:15:22 PM | 10/16/2021 12:23:11 PM | 6 Months Policy | Assess a six months policy for the period 202001-202008<br/><b>Journal Amount</b>: [-R460.54] | 27 | 3 | 2413 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T13:11:37.777Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T12:22:26.004Z"}] | 1 | 101 | 3 | 10/16/2021 12:23:11 PM | 172 | 3 | ||||||||||||||||||||||
| 2738 | 3/25/2021 1:07:30 PM | 2/15/2022 8:31:12 AM | 6 Months Policy | Assess a six months policy for a period 201510-202002<div>6 months policy journal done </div><br/><b>Journal Number</b>: [769688] | 24 | 3 | 2412 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T13:03:45.301Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:58:31.509Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T07:58:53.437Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-15T08:02:48.949Z"}] | 1 | 101 | 6 | 6 | |||||||||||||||||||||||||
| 2735 | 3/25/2021 12:52:21 PM | 10/14/2021 7:42:29 AM | Leak letter | Plumbers letter provided by consumer dated <div>Journal Done</div> | 27 | 3 | 2411 | 75 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-25T12:52:23.832Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:42:08.800Z"}] | 1 | 96 | 17 | 10/14/2021 7:42:29 AM | 173 | 17 | ||||||||||||||||||||||
| 2737 | 3/25/2021 12:51:04 PM | 4/12/2022 9:39:10 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the Period of 201902-202010<br/><b>Journal Number</b>: [BJ71071812]<br/><b>Journal Amount</b>: [-R2104.55] | 27 | 3 | 2410 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T12:47:19.284Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-28T09:41:50.566Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T12:26:01.450Z"}] | 1 | 101 | 3 | 4/12/2022 9:39:10 AM | 4 | 3 | ||||||||||||||||||||||
| 2736 | 3/25/2021 12:40:54 PM | 11/30/2021 11:48:21 AM | 6 Months Policy | Kindly assess a Six Months Policy for the period 201911-202011 | 27 | 3 | 2409 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T12:37:11.118Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:27:58.649Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-30T11:48:22.407Z"}] | 1 | 95 | 11/30/2021 11:48:21 AM | 172 | 201 | |||||||||||||||||||||||
| 2733 | 3/25/2021 12:32:07 PM | 3/28/2022 7:08:29 AM | 6 Months Policy | Assess a 6 Months Policy for the period 201802-202011<br/><b>Journal Number</b>: [BJ71826807]<br/><b>Journal Amount</b>: [-R7414.16] | 27 | 3 | 2408 | 6 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-25T12:28:25.321Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T12:43:19.968Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T12:27:27.231Z"}] | 1 | 101 | 3 | 3/28/2022 7:08:29 AM | 6 | 3 |