Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2949 | 3/31/2021 12:25:37 PM | 4/1/2022 1:20:30 PM | Leak Credit | Kindly assess a leak credit for this account. | 30 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T12:22:03.405Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:54:10.790Z"},{"op":"R","uid":"56","un":"entlet","dt":"2022-04-01T13:20:29.978Z"}] | 1 | 96 | 18 | 18 | ||||||||||||||||||||||||||
| 2948 | 3/31/2021 12:19:57 PM | 6/30/2022 1:09:29 PM | Leak Letter | Kindly assess a leak for this account | 27 | 3 | 2567 | 74 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T12:16:09.343Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:53:23.748Z"}] | 1 | 96 | 18 | 6/30/2022 1:09:29 PM | 134151 | 7 | 7 | |||||||||||||||||||||
| 2946 | 3/31/2021 11:52:56 AM | 1/30/2023 1:47:17 PM | Leak Credit | Kindly assess a leak credit for an inspection that was done on 23/03/2020<div><br></div><div>send to mendy at microcomm for meter inspection reading taken 2021.02 was 6200 reading on microcom 2022.02 6573 consumption will be 373 for 12 that means 31.08 per month .last read in 2021.02 solar but its samrt meter .</div><br/><b>Journal Number</b>: [674346]<br/><b>Journal Amount</b>: [-R17,121.97] | 27 | 3 | 2566 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T11:49:07.704Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:52:35.331Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-19T07:32:36.346Z"}] | 1 | 96 | 4 | 1/30/2023 1:47:12 PM | 137999 | 3 | 3 | |||||||||||||||||||||
| 2945 | 3/31/2021 11:43:50 AM | 10/14/2021 11:59:52 AM | Leak credit | Kindly assess a leak credit that was reported on the 16th July 2020<div>Journal Done</div> | 27 | 3 | 2565 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T11:40:02.326Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:59:26.658Z"}] | 1 | 96 | 17 | 10/14/2021 11:59:52 AM | 172 | 17 | ||||||||||||||||||||||
| 2943 | 3/31/2021 11:29:44 AM | 3/28/2022 6:33:19 AM | SIX MONTHS POLICY DUE | JOURNAL DONE<br><b>Journal Number</b>: [undefined]<br><b>Journal Amount</b>: [R12051.48]<div>Query Resolved</div> | 27 | 3 | 2564 | 3 | 4 | 23 | 1 | 67 | 1331 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-31T11:30:01.197Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-06T09:33:29.925Z"}] | 1 | 67 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 2942 | 3/31/2021 11:25:21 AM | 3/28/2022 7:10:22 AM | SIX MONTHS TO BE DONE | JOURNAL PROCESSED<br/><b>Journal Number</b>: [undefined]<br/><b>Journal Amount</b>: [1510.39] | 27 | 3 | 2563 | 11 | 4 | 23 | 1 | 67 | 1302 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-31T11:25:38.799Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-26T13:42:02.469Z"}] | 1 | 67 | 3/28/2022 7:10:22 AM | 11 | 12 | ||||||||||||||||||||||
| 2941 | 3/31/2021 11:21:17 AM | 3/28/2022 7:10:22 AM | SIX MONTHS POLICY | JOURNAL PROCESSED<br/><b>Journal Number</b>: [undefined] | 27 | 3 | 2562 | 11 | 4 | 23 | 1 | 67 | 1301 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-31T11:21:34.907Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:49:37.951Z"}] | 1 | 101 | 17 | 3/28/2022 7:10:22 AM | 11 | 17 | |||||||||||||||||||||
| 2940 | 3/31/2021 11:18:26 AM | 3/28/2022 7:10:22 AM | SIX MONTHS POLICY | JOURNAL DONE<br/><b>Journal Number</b>: [undefined]<br/><b>Journal Amount</b>: [2890.95] | 27 | 3 | 2561 | 11 | 4 | 23 | 1 | 67 | 1300 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-31T11:18:56.866Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-26T13:46:09.879Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-26T13:46:27.112Z"}] | 1 | 67 | 3/28/2022 7:10:22 AM | 11 | 12 | ||||||||||||||||||||||
| 2939 | 3/31/2021 11:15:36 AM | 1/11/2023 10:00:40 AM | SIX MONTHS POLICY | JNL DONE<br><b>Journal Number</b>: [undefined]<div><br></div><div><u><b><i>QRC-Response ,2023/01/11</i></b></u></div><div>Based on assessment performed ,there might be a possibility of Six months policy,query has been submitted for review.</div><div><u>Six months policy Done 2023/01/11 for the period 201501 & 2016/01</u></div><div>WA has been adjusted with a CR of R 27 233.91 (Inclusive of Vat)</div><div>Journal Number [496696]</div> | 24 | 3 | 2560 | 15 | 4 | 23 | 1 | 67 | 1299 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-31T11:15:53.680Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:51:32.055Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:52:10.013Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T08:45:14.502Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T07:31:30.776Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-12T07:52:37.324Z"}] | 1 | 101 | 18 | 141508 | 230 | ||||||||||||||||||||||
| 2938 | 3/31/2021 11:12:58 AM | 3/28/2022 6:33:19 AM | SIX MONTHS POLICY | JOURNAL PROCESSED<br><b>Journal Number</b>: [undefined]<br><b>Journal Amount</b>: [R2269.44]<div>Query Resolved</div> | 27 | 3 | 2559 | 3 | 4 | 23 | 1 | 67 | 1332 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-31T11:13:15.552Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-06T09:34:31.541Z"}] | 1 | 67 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 2937 | 3/31/2021 11:07:19 AM | 10/29/2021 8:30:11 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T11:03:30.449Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:51:07.380Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:29:12.898Z"}] | 9 | 123 | 14 | 10/29/2021 8:30:11 AM | 172 | 14 | |||||||||||||||||||||||
| 2913 | 3/31/2021 10:54:35 AM | 2/2/2022 12:28:44 PM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 1 | 67 | 1304 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-31T10:54:38.618Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:50:39.381Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:31:58.322Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:32:22.632Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 2936 | 3/31/2021 10:51:27 AM | 3/31/2021 10:51:32 AM | 1 | ||||||||||||||||||||||||||||||||||||||
| 2935 | 3/31/2021 10:49:57 AM | 8/17/2021 7:54:37 AM | No valid query details submitted | No valid query details submitted | 27 | 3 | 2557 | 132 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T10:46:09.639Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T10:50:43.200Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T10:58:04.286Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-17T07:56:58.789Z"}] | 1 | 44 | 8/17/2021 7:54:37 AM | 230 | 20 | |||||||||||||||||||||||
| 2933 | 3/31/2021 10:49:43 AM | 4/9/2022 11:51:10 AM | 1 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-31T10:49:45.300Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-04-09T11:51:11.297Z"}] | 904 | ||||||||||||||||||||||||||||||||||||
| 2933 | 3/31/2021 10:39:04 AM | 10/24/2021 10:50:27 AM | Leak Credit | Kindly assess a leak for this account <div>Leak Found and Journal Done</div><br/><b>Journal Number</b>: [880225] | 24 | 3 | 2556 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T10:35:16.106Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-15T10:44:19.067Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:49:26.644Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:50:28.267Z"}] | 1 | 96 | 18 | 18 | |||||||||||||||||||||||||
| 2932 | 3/31/2021 10:29:25 AM | 11/20/2021 7:28:58 AM | Leak Credit | Assess a leak for a broken meter that was replaced on 2020/05/08<div><br></div><div>AS PER WW REPORT REPLACE BROKEN METER REPAIR LEADING ON BCM SIDE </div> | 27 | 3 | 2555 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T10:25:36.569Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:48:39.230Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-20T07:26:21.433Z"}] | 1 | 96 | 11 | 11/20/2021 7:28:58 AM | 172 | 11 | ||||||||||||||||||||||
| 2931 | 3/31/2021 10:20:55 AM | 2/18/2022 1:02:45 PM | high water consumption | current reading 0015<div>debt written off</div> | 27 | 3 | 2554 | 94 | 4 | 23 | 1 | 67 | 1297 | [{"op":"R","uid":"182","un":"zimbiniz","dt":"2021-03-31T10:20:57.782Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-30T10:24:28.556Z"}] | 1 | 67 | 2/18/2022 1:02:45 PM | 182 | 6 | ||||||||||||||||||||||
| 2926 | 3/31/2021 10:04:03 AM | 8/18/2021 11:22:57 AM | Leak Credit | Assess a leak for this account <div><br></div><div>Resolved March 2021</div> | 27 | 3 | 2553 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-31T10:00:15.462Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T06:58:40.734Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-18T11:23:26.789Z"}] | 1 | 96 | 8/18/2021 11:22:57 AM | 172 | 3 | |||||||||||||||||||||||
| 2924 | 3/31/2021 10:02:26 AM | 4/1/2021 9:31:43 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-03-31T10:02:35.376Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-01T09:27:51.647Z"}] | 18 |