Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3104 | 4/8/2021 8:04:38 AM | 3/28/2022 7:25:06 AM | Six months policy | Please assess account for six months policy for period 2018/06-2020/05<br/><b>Journal Number</b>: [710545] | 24 | 3 | 2689 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T08:00:42.570Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T09:39:13.693Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:09:14.689Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-08T11:16:00.892Z"}] | 1 | 101 | 12 | 12 | |||||||||||||||||||||||||
| 3103 | 4/8/2021 8:00:09 AM | 11/3/2021 1:32:14 PM | Water | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> Plumber's Letter attached to Manual Journal.<div><br></div><div><b>RESPONSE QRC</b>: Leak CR, Journal{880222}Authorized.<br><div><br></div><div><br><div><br></div></div></div> | 27 | 3 | 2688 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-08T07:56:16.267Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:08:06.579Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:27:05.102Z"}] | 1 | 96 | 230 | 11/3/2021 1:32:14 PM | 14 | 230 | ||||||||||||||||||||||
| 3102 | 4/8/2021 7:54:54 AM | 1/6/2022 9:16:13 AM | Leak letter | Plumber's report provided by consumer and filed.<br/><b>Journal Number</b>: [880175]<br/><b>Journal Amount</b>: [26644.56] | 25 | 3 | 2687 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T07:50:59.598Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-13T13:59:26.975Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:07:26.708Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-06T09:15:38.812Z"}] | 1 | 96 | 4 | 1/6/2022 9:16:13 AM | 172 | 4 | ||||||||||||||||||||||
| 3101 | 4/8/2021 7:53:00 AM | 4/12/2022 9:47:18 AM | water query /attach a plumbers letter | water query | 27 | 3 | 2686 | 10 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-08T07:49:07.437Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-25T13:44:46.405Z"}] | 77 | 96 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 3100 | 4/8/2021 7:46:22 AM | 7/3/2022 8:29:11 AM | Refund | Consumer was paying a municipality account that was in the previous owners name since he took occupancy of the property, however the consumer has an account under his name now but has been charged back dated payments that were paid on the previous owners account.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Query closed, proof of payments to be sent directly to Drienab@buffalocity.gov.za for transfer to be done.<br></div> | 27 | 3 | 2685 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-04-08T07:46:24.746Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:59:27.598Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T10:00:37.547Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:54:34.454Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:06:34.575Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:16:26.859Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:40:29.381Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-09T20:06:27.997Z"}] | 6 | 107 | 7/3/2022 8:29:10 AM | 129047 | 8 | 8 | ||||||||||||||||||||||
| 3100 | 4/8/2021 7:44:26 AM | 5/9/2022 8:06:21 PM | 2 | 2685 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-04-08T07:44:28.635Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-09T20:06:07.947Z"}] | 8 | |||||||||||||||||||||||||||||||||||
| 3099 | 4/8/2021 7:42:32 AM | 10/31/2021 10:05:47 AM | High consumption | Please assess account for high water consumption. Plumbing report states that there are no leakages but consumption is high.<div>consumer to do arrangement when the Plumber confirms that there is no leaks.</div> | 27 | 3 | 2684 | 75 | 2 | 23 | 1 | 67 | 1375 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T07:38:36.860Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:02:26.622Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:05:47.997Z"}] | 1 | 96 | 12 | 10/31/2021 10:05:47 AM | 173 | 12 | |||||||||||||||||||||
| 3096 | 4/8/2021 7:30:30 AM | 4/12/2022 9:43:30 AM | water | six months policy applied.<br/><b>Journal Amount</b>: [583.66] | 27 | 3 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T07:26:35.327Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-26T13:38:27.118Z"}] | 1 | 95 | 4/12/2022 9:43:30 AM | 7 | 12 | ||||||||||||||||||||||||
| 3097 | 4/8/2021 7:30:22 AM | 4/8/2021 7:30:25 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T07:26:29.014Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 3095 | 4/8/2021 7:29:44 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div>debt written off</div> | 27 | 3 | 2682 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-08T07:29:46.878Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T06:46:17.931Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:05:02.072Z"}] | 1 | 96 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 3094 | 4/8/2021 7:09:44 AM | 4/8/2021 7:09:46 AM | 1 | [{"op":"R","uid":"36","un":"nomaromad","dt":"2021-04-08T07:05:50.418Z"}] | 36 | ||||||||||||||||||||||||||||||||||||
| 3091 | 4/8/2021 7:09:43 AM | 10/31/2021 10:04:09 AM | High consumption | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">Please assist consumer, they are querying high water consumption charged. The query was logged in January 2021 telephonically.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"> The plumbers report for the above mentioned account is filed. The consumer has has done checks to prove that there is no leak.</span><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Leak consumption is less than the current consumption ,current consumption is high.</span></div> | 30 | 3 | 2681 | 2 | 23 | 1 | 67 | 1876 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T07:05:49.862Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-05-07T07:29:19.427Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-05-07T07:30:15.890Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T09:19:43.847Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:04:10.115Z"}] | 1 | 96 | 12 | 12 | ||||||||||||||||||||||||
| 3094 | 4/8/2021 7:07:44 AM | 4/8/2021 7:12:34 AM | 2 | [{"op":"R","uid":"36","un":"nomaromad","dt":"2021-04-08T07:03:50.964Z"},{"op":"R","uid":"36","un":"nomaromad","dt":"2021-04-08T07:06:04.956Z"},{"op":"R","uid":"36","un":"nomaromad","dt":"2021-04-08T07:08:38.275Z"}] | 36 | ||||||||||||||||||||||||||||||||||||
| 3093 | 4/8/2021 6:49:31 AM | 2/2/2022 12:28:44 PM | High water consumption | kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T06:45:39.624Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:02:50.344Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:03:08.320Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3090 | 4/7/2021 1:55:43 PM | 6/30/2022 12:34:48 PM | Leak letter | Leak letter provided and filed | 27 | 3 | 2680 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T13:55:44.917Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T06:22:42.850Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:01:16.914Z"}] | 1 | 96 | 14 | 6/30/2022 12:34:48 PM | 134129 | 7 | 7 | |||||||||||||||||||||
| 3089 | 4/7/2021 1:52:30 PM | 11/27/2021 10:07:16 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/10<div>account written off</div><div>query resolved and now closed</div> | 4 | 3 | 2679 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T13:52:32.982Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:00:22.622Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T09:19:17.048Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-27T10:02:17.542Z"}] | 1 | 101 | 10 | 11/27/2021 10:07:16 AM | 173 | 10 | ||||||||||||||||||||||
| 3088 | 4/7/2021 1:48:48 PM | 3/28/2022 7:23:36 AM | Six months policy | Please assess account for six months policy for period 2011/02-2021/02<div><br></div><div>Six month Policy Processed ,<b>Journal Number</b>: [835545]</div><div><br></div><div><br></div><br><br> | 27 | 3 | 2678 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T13:48:50.462Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:58:59.898Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T11:34:03.209Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:02:32.534Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:04:05.171Z"}] | 1 | 101 | 230 | 3/28/2022 7:23:36 AM | 13 | 230 | ||||||||||||||||||||||
| 3086 | 4/7/2021 1:42:03 PM | 5/14/2022 9:47:09 AM | Six months policy | Please assess account for six months policy for period <br><b>Journal Number</b>: [120735]<div><br></div><div><b>RESPONSE QRC</b>: Six month policy ,Journal {120735}Authorized</div> | 27 | 3 | 2677 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T13:42:05.571Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:59:09.006Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:57:45.243Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T11:51:32.247Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-05-14T09:47:08.209Z"}] | 1 | 101 | 230 | 5/14/2022 9:47:09 AM | 172 | 230 | ||||||||||||||||||||||
| 3087 | 4/7/2021 1:39:21 PM | 7/21/2021 11:05:11 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 11 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-07T13:35:28.133Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:40:59.219Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T11:05:16.399Z"}] | 1 | 44 | 7/21/2021 11:05:11 AM | 11 | 14 | ||||||||||||||||||||||||
| 3085 | 4/7/2021 1:27:41 PM | 12/1/2021 9:20:11 AM | Six months policy | Please assess account for six months policy.<div>six months policy applied.</div><br/><b>Journal Number</b>: [709320] | 24 | 3 | 2675 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-07T13:27:43.449Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T06:27:01.593Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T10:53:20.513Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T09:57:08.551Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-01T09:18:47.377Z"}] | 1 | 101 | 12 | 12 |