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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3100
LatestTicket
CreatedAt
4/8/2021 7:46:22 AM
UpdatedAt
7/3/2022 8:29:11 AM
Subject
Refund
Description
Consumer was paying a municipality account that was in the previous owners name since he took occupancy of the property, however the consumer has&nbsp; an account under his name now but has been charged back dated payments that were paid on the previous owners account.<div><br></div><div><b><u>QRC RESPONSE:&nbsp;</u></b>Query closed, proof of payments to be sent&nbsp; directly to Drienab@buffalocity.gov.za for transfer to be done.<br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2685
OpenedBy
AssignedTo
7
Region
2
Department
23
QueryType
6
SubQueryType
107
Escalation
EscalationCron
History
[{"op":"R","uid":"22","un":"asandam","dt":"2021-04-08T07:46:24.746Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:59:27.598Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T10:00:37.547Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:54:34.454Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:06:34.575Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:16:26.859Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:40:29.381Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-09T20:06:27.997Z"}]
CreatedBy
UpdatedBy
Category
6
Subcategory
107
CreatedBy1
UpdatedBy1
ResolvedAt
7/3/2022 8:29:10 AM
Thread
129047
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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