Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3743 | 4/30/2021 10:00:45 AM | 3/28/2022 6:35:04 AM | water | leak credit water<br><b>Journal Number</b>: [240779]<div><br></div><div>RESPONSE QRC:LEAK CR,JOURNAL {240779}AUTHORISED</div> | 27 | 3 | 3182 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T10:04:52.331Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T10:08:50.920Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-21T13:48:20.258Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:44:48.235Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T10:14:15.971Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T06:31:38.021Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:33:54.092Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:21:33.711Z"}] | 1 | 96 | 230 | 3/28/2022 6:35:04 AM | 5 | 230 | ||||||||||||||||||||||
| 3742 | 4/30/2021 9:58:21 AM | 11/22/2021 9:20:52 AM | basic electricty | credit basic electricity<br/><b>Journal Number</b>: [316584] | 24 | 3 | 3181 | 2 | 23 | 2 | 46 | 1718 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T10:02:28.918Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:43:11.308Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:20:42.650Z"}] | 2 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3741 | 4/30/2021 9:54:58 AM | 2/25/2023 7:34:32 AM | water | leak credit water<br><b>Journal Number</b>: [316587]<div>Q<b><u>RC RESPONSE</u></b>: LK CR DONE 20211030, QUERY RESOLVED.</div> | 27 | 3 | 3180 | 17 | 2 | 23 | 1 | 50 | 1717 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T09:59:07.720Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:20:03.816Z"}] | 1 | 96 | 14 | 2/25/2023 7:34:32 AM | 6 | 6 | |||||||||||||||||||||
| 3740 | 4/30/2021 9:51:05 AM | 2/26/2023 7:39:26 AM | electricity | six months policy el<br><b>Journal Number</b>: [316582]<div><br></div><div>Query Resolved</div><div>Journals released 30.07.2021</div> | 27 | 3 | 3179 | 5 | 2 | 23 | 2 | 50 | 1716 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T09:55:11.599Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:19:24.002Z"}] | 2 | 101 | 14 | 2/26/2023 7:39:26 AM | 3 | 3 | |||||||||||||||||||||
| 3739 | 4/30/2021 9:50:18 AM | 5/19/2022 7:53:10 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3178 | 18 | 3 | 23 | 1 | 67 | 1715 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T09:50:19.988Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T09:51:33.466Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:17:30.560Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | |||||||||||||||||||||
| 3737 | 4/30/2021 9:48:47 AM | 2/18/2022 10:55:24 AM | basic electricity | credit basic electricity<br/><b>Journal Number</b>: [316585] | 24 | 3 | 3177 | 2 | 23 | 1 | 50 | 1713 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T09:52:53.998Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:16:25.127Z"},{"op":"R","uid":"9","un":"masibuleley","dt":"2022-02-18T10:55:24.423Z"}] | 2 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3736 | 4/30/2021 9:41:08 AM | 7/3/2022 11:58:26 AM | METER REMOVAL AND CREDIT | CONSUMER REQUEST FOR REMOVAL OF METER 191018873 AND TO BE TRANSFERED TO ACCOUNT 10426821. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Referred to Billing to transfer meter. Rates reversed and possible termination of 2021</div> | 23 | 3 | 3176 | 2 | 1 | 1 | 66 | 1712 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T09:40:55.608Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T09:45:21.791Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:15:40.936Z"}] | 1 | 112 | 14 | 3 | ||||||||||||||||||||||||
| 3735 | 4/30/2021 9:36:59 AM | 11/22/2021 9:14:56 AM | water | leak credit water<br/><b>Journal Number</b>: [240057] | 27 | 3 | 3175 | 12 | 4 | 23 | 1 | 50 | 1709 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T09:41:05.987Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:11:34.064Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:14:56.521Z"}] | 1 | 96 | 11 | 11/22/2021 9:14:56 AM | 12 | 11 | |||||||||||||||||||||
| 3734 | 4/30/2021 9:36:56 AM | 5/19/2022 7:53:10 AM | WATER AND RATES QUERY | Journal done | 30 | 3 | 3174 | 2 | 23 | 1 | 67 | 1710 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T09:36:58.849Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T09:37:38.044Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T09:38:32.554Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:14:04.495Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-11T11:22:01.418Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-12T10:08:44.106Z"}] | 1 | 101 | 17 | 17 | ||||||||||||||||||||||||
| 3733 | 4/30/2021 9:33:41 AM | 11/22/2021 9:13:40 AM | water | leak credit water<br/><b>Journal Number</b>: [314566] | 24 | 3 | 3173 | 2 | 23 | 1 | 50 | 1707 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T09:37:47.657Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:13:30.797Z"}] | 1 | 96 | 14 | 14 | ||||||||||||||||||||||||
| 3727 | 4/30/2021 9:31:20 AM | 5/19/2022 7:53:10 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP | 30 | 3 | 3172 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T09:31:22.358Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-30T09:32:19.579Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:12:14.415Z"}] | 6 | 122 | 14 | 14 | |||||||||||||||||||||||||
| 3730 | 4/30/2021 9:28:41 AM | 11/22/2021 9:11:51 AM | water | six months policy water<br/><b>Journal Number</b>: [240169] | 24 | 3 | 3171 | 2 | 23 | 1 | 50 | 1706 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T09:32:47.671Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:11:41.835Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3728 | 4/30/2021 9:28:22 AM | 6/18/2022 8:43:19 AM | PLUMBERS LETTER SUBMITTED - LEAK REPAIRED | CONSUMER SUBMITTED PLUMBERS LETTER AS PROOF OF FIXED LEAK. KINDLY ASSIST WITH MATTER.<div><br></div><div><p class="MsoNormal">Waterworks has reported that the premises were visited yesterday on 01 June 2022 and they found an internal leak at 500 Litres per minute. Consumer advised to appoint a plumber to repair leaks. </p><p class="MsoNormal">Mr Grieb acknowledged email as he also requested a meeting with PM to discuss account in June 2022 <o:p></o:p></p></div> | 30 | 3 | 3170 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T09:28:10.096Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T09:30:47.568Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:11:03.959Z"}] | 1 | 96 | 14 | 3 | |||||||||||||||||||||||||
| 3729 | 4/30/2021 9:25:32 AM | 11/22/2021 9:10:34 AM | water | leak credit water<br><b>Journal Number</b>: [479171]<div>CORRECTIONS</div><div><b>RESPONSE QRC</b>:SIX MONTH POLICY, JOURNAL{479171} AUTHORISED.</div> | 27 | 3 | 3169 | 74 | 2 | 23 | 1 | 50 | 1931 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T09:29:39.514Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-11T08:33:05.504Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:42:31.453Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:33:16.383Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:10:34.225Z"}] | 1 | 101 | 230 | 11/22/2021 9:10:34 AM | 172 | 230 | |||||||||||||||||||||
| 3726 | 4/30/2021 9:15:48 AM | 11/22/2021 9:10:03 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3168 | 2 | 23 | 1 | 67 | 1704 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T09:15:35.649Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T09:16:58.457Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:09:38.355Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3724 | 4/30/2021 8:54:07 AM | 7/3/2022 11:48:56 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>Query does not refer to a specific period to assess.</div><div>History reflects interims during 2020/09 to 2021/06 were over charged and the 2021/07 billing received a credit after interim reversals.</div><div>Property sold and acc is up to date.</div><div>Query resolved </div> | 27 | 3 | 3167 | 17 | 2 | 23 | 1 | 67 | 1702 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:53:55.560Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:55:17.322Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:32:11.132Z"}] | 1 | 101 | 14 | 7/3/2022 11:48:56 AM | 3 | 3 | |||||||||||||||||||||
| 3723 | 4/30/2021 8:53:28 AM | 3/28/2022 7:23:36 AM | WATER -6 MONTHS POLICY | WATER - 6 MONTHS POLICY<br><b>Journal Number</b>: 851398<div><br></div><div>journal processed </div> | 24 | 3 | 3166 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-30T08:53:15.439Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:06:21.990Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:07:03.292Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-20T11:15:39.139Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:31:47.027Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 3722 | 4/30/2021 8:46:48 AM | 11/22/2021 8:31:22 AM | CONSUMPTION | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3165 | 14 | 2 | 23 | 1 | 67 | 1700 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:46:35.178Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T08:48:29.935Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:30:09.155Z"}] | 9 | 123 | 14 | 11/22/2021 8:31:22 AM | 14 | 14 | |||||||||||||||||||||
| 3718 | 4/30/2021 8:43:24 AM | 3/28/2022 7:23:36 AM | WATER - 6 MONTHS POLICY | WATER - 6 MONTHS POLICY<br><b>Journal Number</b>: [470153]<div><br></div><div>journal processed </div> | 27 | 3 | 3164 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-30T08:43:11.171Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:07:42.559Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:29:33.102Z"}] | 1 | 101 | 13 | 3/28/2022 7:23:36 AM | 13 | 13 | ||||||||||||||||||||||
| 3720 | 4/30/2021 8:37:11 AM | 4/30/2021 8:37:15 AM | 2 | 3162 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-30T08:36:59.827Z"}] | 21 |