Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3907 | 5/6/2021 8:23:58 AM | 2/25/2023 10:27:18 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Adjustment done account in order</div> | 27 | 3 | 3308 | 15 | 2 | 23 | 1 | 67 | 1837 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T08:28:01.552Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:21:10.322Z"}] | 1 | 101 | 14 | 2/25/2023 10:27:17 AM | 17 | 17 | |||||||||||||||||||||
| 3904 | 5/6/2021 8:17:35 AM | 2/25/2023 10:15:51 AM | Six months policy | Please assess account for six months policy for period 2019/09-2021/03<div><br></div><div>Debt write Off 202206</div> | 27 | 3 | 3307 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T08:17:37.321Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:20:32.538Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-13T08:39:58.541Z"}] | 1 | 101 | 14 | 2/25/2023 10:15:51 AM | 127770 | 17 | 17 | |||||||||||||||||||||
| 3905 | 5/6/2021 8:17:00 AM | 3/28/2022 7:23:36 AM | 6 months policy | 6 months policy<br><b>Journal Number</b>: [316588]<div><br></div><div>journal processed </div> | 27 | 3 | 3306 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T08:16:44.910Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:04:24.227Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:20:04.920Z"}] | 1 | 101 | 13 | 3/28/2022 7:23:36 AM | 13 | 13 | ||||||||||||||||||||||
| 3903 | 5/6/2021 8:13:53 AM | 3/28/2022 7:23:36 AM | leak credit | leak credit<br><b>Journal Number</b>: [931661]<div><br></div><div>journal processed </div> | 27 | 3 | 3305 | 13 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T08:13:36.525Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:00:34.055Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:19:35.247Z"}] | 1 | 101 | 13 | 3/28/2022 7:23:36 AM | 13 | 13 | ||||||||||||||||||||||
| 3897 | 5/6/2021 8:07:50 AM | 3/28/2022 7:23:36 AM | 6 months policy | 6 months policy<br/><b>Journal Number</b>: [10107643]<br/><b>Journal Amount</b>: [8172.60] | 27 | 3 | 3304 | 13 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T08:07:36.810Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-27T13:15:48.018Z"}] | 1 | 95 | 3/28/2022 7:23:36 AM | 13 | 12 | |||||||||||||||||||||||
| 3899 | 5/6/2021 8:05:54 AM | 11/22/2021 11:19:09 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/03 | 30 | 3 | 3302 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T08:05:56.724Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-05-27T07:52:44.901Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:19:01.048Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3898 | 5/6/2021 8:05:02 AM | 3/28/2022 6:35:04 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING THE HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.Awaiting second leak letter in order to proceed with adjustment.<br/><b>Journal Number</b>: [523979]<br/><b>Journal Amount</b>: [-R40,364.13] | 27 | 3 | 3303 | 5 | 2 | 23 | 1 | 67 | 2220 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T08:09:01.675Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-20T09:49:35.370Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:18:28.131Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-13T07:46:34.678Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-18T10:10:53.174Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-18T10:11:41.900Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-20T08:11:12.524Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-01-21T08:01:53.003Z"}] | 1 | 96 | 3 | 3/28/2022 6:35:04 AM | 5 | 3 | |||||||||||||||||||||
| 3896 | 5/6/2021 7:59:47 AM | 2/25/2023 10:03:06 AM | 6 months policy | 6 months policy<br><b>Journal Number</b>: [989501]<div><br></div><div>Debt Write Off 202301</div> | 27 | 3 | 3301 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T07:59:30.860Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:17:56.184Z"}] | 1 | 101 | 14 | 2/25/2023 10:03:06 AM | 17 | 17 | ||||||||||||||||||||||
| 3895 | 5/6/2021 7:59:00 AM | 2/25/2023 10:00:42 AM | Six months policy | Please assess account for six months for period 2019/03-2020/10.<div><br></div><div>SIX MONTHS POLICY ADJUSTED</div><br><b>Journal Number</b>: [815125]<div>Adjustment done for the period 202010 and there are no other qualifying periods as per assessment.</div> | 27 | 3 | 3300 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T07:59:13.843Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T10:02:47.079Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:17:13.720Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-16T12:36:15.794Z"}] | 1 | 101 | 15 | 2/25/2023 10:00:42 AM | 124068 | 17 | 17 | |||||||||||||||||||||
| 3894 | 5/6/2021 7:52:15 AM | 3/28/2022 7:23:36 AM | 6 months policy | 6 months policy<br/><b>Journal Number</b>: [892335] | 24 | 3 | 3299 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T07:51:58.666Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:01:13.884Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:16:40.400Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3893 | 5/6/2021 7:48:28 AM | 2/25/2023 8:32:33 AM | 6 months policy | 6 months policy <br><b>Journal Number</b>: [768838]<div><br></div><div><br></div><div>Adjustment done ...account in order</div> | 27 | 3 | 3298 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T07:48:11.699Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:16:03.072Z"}] | 1 | 101 | 14 | 2/25/2023 8:32:31 AM | 17 | 17 | ||||||||||||||||||||||
| 3892 | 5/6/2021 7:45:51 AM | 2/25/2023 8:23:29 AM | 6 months policy | 6 months policy<br><b>Journal Number</b>: [888931]<div>Adjustments Done 2021.02</div> | 27 | 3 | 3297 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T07:45:34.745Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:15:30.876Z"}] | 1 | 101 | 14 | 2/25/2023 8:23:29 AM | 17 | 17 | ||||||||||||||||||||||
| 3891 | 5/6/2021 7:43:46 AM | 3/28/2022 7:23:36 AM | late termination | late termination<br/><b>Journal Number</b>: [712482] | 27 | 3 | 3296 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-06T07:43:30.290Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:14:24.374Z"}] | 6 | 122 | 14 | 3/28/2022 7:23:36 AM | 13 | 14 | ||||||||||||||||||||||
| 3887 | 5/5/2021 3:56:40 PM | 5/5/2021 3:56:45 PM | 2 | 3294 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-05T15:56:24.702Z"}] | 26 | |||||||||||||||||||||||||||||||||||
| 3886 | 5/5/2021 3:47:46 PM | 5/5/2021 3:47:49 PM | 2 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-05T15:47:30.474Z"}] | 26 | ||||||||||||||||||||||||||||||||||||
| 3885 | 5/5/2021 3:35:51 PM | 2/25/2023 8:17:34 AM | late termination | services on pre owner 10419303 and ownership to be changed 10426490<div><br></div><div>All services transferred to correct owner account in order.</div> | 27 | 3 | 3293 | 5 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-05T15:35:35.237Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:10:02.918Z"}] | 6 | 122 | 14 | 2/25/2023 8:17:33 AM | 17 | 17 | ||||||||||||||||||||||
| 3883 | 5/5/2021 2:57:55 PM | 5/5/2021 2:57:58 PM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-05T14:57:57.767Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 3880 | 5/5/2021 12:59:01 PM | 7/21/2021 12:23:35 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 5 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:08:22.822Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:23:48.918Z"}] | 1 | 44 | 7/21/2021 12:23:35 PM | 5 | 14 | ||||||||||||||||||||||||
| 3879 | 5/5/2021 12:47:11 PM | 3/28/2022 7:23:36 AM | 6 MONTHS POLICY | 6 MONTHS POLICY<br/><b>Journal Number</b>: [716043]<br/><b>Journal Amount</b>: [969.20] | 25 | 3 | 3291 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-05T12:46:55.426Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-26T13:48:16.030Z"}] | 1 | 95 | 3/28/2022 7:23:36 AM | 13 | 12 | |||||||||||||||||||||||
| 3878 | 5/5/2021 12:40:26 PM | 11/20/2022 9:22:50 AM | H/C REPORTED TO W/W 731755 | H/C REPORTED TO W/W 731755<br><b>Monitoring Reason</b>: [HC REPORTED TO W/W ]<div><br></div><div>Meter inspection requested by WW and reading assessment by Midland Billing - 25.06.2022</div><div><br></div><div>Query Closed:<br></div><div>Feedback from Waterworks dated 31.10.2022 reported an internal problem.</div><div>Consumer is required to appoint a plumber to attend to repairs and log a new query by submitting a signed copy of the plumbers letter stating what was repaired with date of repairs.</div> | 27 | 3 | 3290 | 17 | 4 | 23 | 1 | 67 | 1834 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-05T12:40:11.057Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:09:25.204Z"}] | 1 | 96 | 14 | 10/31/2022 11:31:55 AM | 138706 | 3 | 3 |