Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3949 | 5/6/2021 1:10:17 PM | 3/28/2022 7:10:22 AM | HIGH CONSUMPTION SIX MONTHS TO BE DONE | IN PROGRESS<br/><b>Journal Number</b>: [538613] | 24 | 3 | 3347 | 2 | 23 | 1 | 67 | 1897 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T13:14:16.184Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-07T11:01:13.119Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:40:46.828Z"},{"op":"R","uid":"14","un":"asandag","dt":"2022-02-05T09:19:45.948Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3948 | 5/6/2021 1:06:35 PM | 3/28/2022 7:07:05 AM | SIX MONTHS POLICY | ADJUSTED<br/><b>Journal Number</b>: [537372] | 27 | 3 | 3346 | 15 | 2 | 23 | 1 | 67 | 1870 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T13:10:34.034Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T06:42:30.552Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:06:21.459Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-11-18T08:44:30.965Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2022-02-15T09:40:46.975Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-23T10:50:19.853Z"}] | 1 | 67 | 3/28/2022 7:07:05 AM | 15 | 201 | ||||||||||||||||||||||
| 3946 | 5/6/2021 12:50:05 PM | 9/7/2022 12:23:44 PM | water query | There was interim reversal done in October 2020, but the balance is still to much.<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE.</div><br/><b>Journal Number</b>: [644608]<br/><b>Journal Amount</b>: [-R4,025.03] | 27 | 3 | 3344 | 4 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-05-06T12:54:04.062Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:40:04.549Z"}] | 1 | 101 | 14 | 9/7/2022 12:23:38 PM | 3 | 3 | ||||||||||||||||||||||
| 3890 | 5/6/2021 12:45:26 PM | 4/12/2022 9:39:10 AM | 6 MONTH POLICY | 6 MONTH POLICY 2018.09<br><b>Journal Number</b>: [537321]<div><br></div><div><br></div><div><br></div> | 24 | 3 | 3295 | 4 | 23 | 2 | 101 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-06T12:45:15.184Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-17T12:16:14.393Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:39:28.531Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3945 | 5/6/2021 12:23:05 PM | 3/28/2022 6:35:04 AM | L/TERMINATION | Finalization of service accounts with registration date from 200706<div><br></div><br/><b>Journal Number</b>: [536052]<br/><b>Journal Amount</b>: [193525.28] | 27 | 3 | 3343 | 5 | 2 | 23 | 6 | 59 | 1867 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-06T12:27:04.644Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-06T12:30:13.414Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-03T06:31:04.493Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-22T10:50:13.181Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:44:12.392Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:37:56.890Z"}] | 6 | 122 | 14 | 3/28/2022 6:35:04 AM | 5 | 14 | |||||||||||||||||||||
| 3944 | 5/6/2021 12:12:05 PM | 2/19/2022 9:41:28 AM | HIGH WATER CONSUMPTION | WATER QUERY HIGH CONSUMPTION<div><br></div><div>ACCOUNT DOES NOT QUALIFY FOR SIX MONTHS ADJUSTMENT.</div> | 27 | 3 | 3342 | 14 | 4 | 23 | 1 | 67 | 1864 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T12:16:04.524Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:36:51.788Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-19T09:36:47.229Z"}] | 1 | 101 | 15 | 2/19/2022 9:41:28 AM | 124242 | 14 | 15 | ||||||||||||||||||||
| 3942 | 5/6/2021 11:39:50 AM | 2/25/2023 10:41:03 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION<div>Adjustment Done account in order</div> | 27 | 3 | 3340 | 15 | 4 | 23 | 1 | 67 | 1863 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T11:43:49.476Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T11:46:46.798Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T07:27:32.513Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:50:58.558Z"}] | 1 | 101 | 14 | 2/25/2023 10:41:03 AM | 17 | 17 | |||||||||||||||||||||
| 3943 | 5/6/2021 11:39:48 AM | 3/26/2023 10:47:03 AM | high water consumption | kindly investigate high water consumption charges raised on this account.<div>Consumption still high to consumer to look for leak and submitt leak letter.</div><div><br></div><div>Consumer explains in e-mail dated 08/03/2023:</div><div>I was referred to you by the call center to get assistance on our account error dating back to 2018</div><div>Meter No : 110031949</div><div>Account number : 10419159</div><div><br></div><div>Initial/ before the challenges</div><div>When we bought this property – we never received billing for meter readings but interim reading which we were paying every month.</div><div>The beginning of the problems</div><div>After almost a year of not receiving actual billing we received a statement charging us more than 280KL of usage,</div><div>• The billing invoice did not average the usage over the period instead was billed as if that was a usage for 1 month and we were penalized as per level 3 water restrictions</div><div>• I went to the municipal office in town and applied for the 6 months policy where I understood that consumers can apply for this if a meter is not read for more than 6 months – this was never given or response received</div><div>• The Water consumption based on the reading was very high and we asked the water department to come and review what was the cause.</div><div>• We furnished numerous plumber reports incurring costs from different plumbers that show there is no problem within the property ( all these were submitted at the office in town)</div><div>Water team identified the issue</div><div>• In 2021 finally the meter reading team came to the property and found that there was a problem with the meter and the speed.</div><div>• They fixed it and said they will come back after a month to see if it fixed ( letter attached) </div><div>• We were advised to wait 3 month in order to review the usage and credit accordingly and every month we ask the Beacon bay office – we get a response that an email has been sent</div><div>• We made an arrange of paying R5k which we pay every month without fail but our account is blocked to purchase every now and then and this is negatively affecting our cash flow.</div><div>Current situation</div><div>• Now when we buy electricity there is a service fee of R1200.</div><div>• Account is blocked every other month</div><div>• The parent to child transfer of opening balance is not working properly and increases the bill.</div><div>Lost opportunity</div><div>We have been approved to develop the property, all plans submitted but we cannot afford to settle the amount on the account and that is affecting the development and the progress on the property.</div><div><br></div><div>I would really appreciate your help on this matter.</div><div><br></div><div><b><u>QRC RESPONSE via e-mail on 26/03/2023:</u></b></div><div>Kindly forward all signed copies of all the plumbers letters with their findings as indicated in our explanation below in order to assess the account further.</div><div><br></div><div>The account has been assessed with the following findings:</div><div>• Waterworks visited the premises in 2021/11/09 and reported the meter in order by sounding and timing with a check reading of 5695.</div><div>• The check reading is in line with the reading on the financial system of the same period. System reading as at 2021/11/12 as 5700 (5kl difference used from 09 Nov to 12 Nov)<br></div><div>• This is a smart meter installed since 2019/04 with the current consumption averaging between 40-50kl </div><div>• The unread period from 2019/04 to 2019/11 averaged 47.5kl which is in line with the current consumption.</div><div>• The back charged periods were not charged in 1 month as reflected below, but charged out according to the full number of days from the last recorded reading.</div><div>• All consumption from 2020/01 to 2022/02 where charged at stage 3 punitive tariffs as the consumption exceeded 40kl </div><div>• There periods where consumption fluctuated, then dropped, then increased again, which is an indication of possible repairs or change in water usage, hence my request for all the plumbers letters in order to assess the account further with the plumbers findings.</div><div>• All readings are currently in line with no anomalies identified as the readings records consumption used.</div><div>• We will therefore await your response with the required documents.</div> | 27 | 3 | 3341 | 17 | 2 | 23 | 1 | 67 | 1862 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-06T11:43:47.425Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:49:56.028Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-28T07:12:41.932Z"},{"op":"R","uid":"212","un":"nozukon","dt":"2022-01-14T06:42:23.247Z"}] | 1 | 96 | 17 | 2/2/2022 12:28:44 PM | 73 | 3 | |||||||||||||||||||||
| 3940 | 5/6/2021 11:09:34 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<div><br></div> | 27 | 3 | 3339 | 72 | 2 | 23 | 1 | 67 | 1860 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-06T11:13:32.849Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:48:42.815Z"}] | 1 | 101 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||
| 3939 | 5/6/2021 10:40:51 AM | 11/22/2021 11:48:10 AM | LATE TERMINATION | The service have been transferred to the new owner's account and a six months back charge has been implemented. The previous owner's account has been adjusted as per registration date and a journal is pending approval.<br><b>Journal Number</b>: [BJ71536802]<div><br></div><div>journal processed </div> | 27 | 3 | 3338 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T10:40:53.545Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-05-07T07:24:02.414Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:02:01.926Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:48:10.824Z"}] | 6 | 76 | 13 | 11/22/2021 11:48:10 AM | 173 | 13 | ||||||||||||||||||||||
| 3938 | 5/6/2021 10:37:46 AM | 11/23/2022 12:49:57 PM | LEAK | LEAK CR PASSED<br><b>Journal Number</b>: [536964]<div><br></div><div>QRC RESPONSE: Duplicate query resolved on ref #21912 related to 2019 leak repairs</div><div><br></div><div>An addition credit of -R11,618.57 (including vat and interest) has now been passed for the Nov 2021 billing as per the March 2022 recommendation from waterworks</div><div>The adjustment will reflect on the Nov 2022 statement and debt balance as at 23.11.2022 is reduced to R 85,754.61</div><div><br></div><div>All leak queries has now been resolved</div> | 27 | 3 | 3337 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T10:41:45.413Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:47:31.192Z"}] | 1 | 96 | 14 | 11/22/2022 6:20:23 AM | 3 | 3 | ||||||||||||||||||||||
| 3937 | 5/6/2021 10:35:58 AM | 3/28/2022 7:10:22 AM | LATE TERMINATION | The services have been transferred to new owner's account. A back charge of six months has been implemented. The previous owner's account had been adjusted and a journal is pending approval.<br><b>Journal Number</b>: [BJ71535972]<div><br></div><div>journal processed </div> | 27 | 3 | 3336 | 11 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T10:36:00.993Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-09T10:31:06.620Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T12:57:50.783Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:46:53.242Z"}] | 6 | 76 | 13 | 3/28/2022 7:10:22 AM | 11 | 13 | ||||||||||||||||||||||
| 3936 | 5/6/2021 10:26:34 AM | 11/22/2021 11:45:03 AM | Late termination | Service have been transferred to new owner, back charge for six months has been implemented. The previous owner's account has been adjusted and a journal is pending approval. <br><b>Journal Number</b>: [BJ71535891]<div><br></div><div><br></div><div>journal authorised</div> | 27 | 3 | 3335 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T10:26:36.129Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T12:56:27.032Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:45:03.886Z"}] | 6 | 76 | 13 | 11/22/2021 11:45:03 AM | 173 | 13 | ||||||||||||||||||||||
| 3935 | 5/6/2021 10:18:52 AM | 7/17/2022 8:41:08 AM | high water charges | Kindly investigate high water charges raised on this account.<div><br></div><div>QRC RESPONSE:</div><div>Waterworks inspection history:</div><div>Report dated 2020/04 states "appears to be in order by sounding and timing with check reading: 2942 and consumer said no leaks were fixed".</div><div><div>Report dated 2021/05 states "appears to be in order by sounding and timing with check reading: 3476 and consumer said no leaks were fixed".</div><div>Readings are in line with above reading periods. </div><div>Pictures received taken 03.05.2021 by consumer reflects reading of 3469 and 18.05.2021 reading: 3475 reflect consumption of 6kl used in 15 days.</div><div>Consumer should advise if any leaks has been repaired since 2021 to date or change in water usage could have reduced consumption. Stage 3 punitive tariffs were applied from Jan 2020 to Feb 2022 on consumption exceeding 20+kl.</div><div>Query closed</div><div><br></div></div> | 27 | 3 | 3334 | 13 | 2 | 23 | 1 | 67 | 1856 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-06T10:22:51.622Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:43:30.247Z"}] | 1 | 96 | 14 | 7/17/2022 8:40:59 AM | 135158 | 3 | 3 | ||||||||||||||||||||
| 3934 | 5/6/2021 10:18:16 AM | 11/22/2021 11:42:29 AM | Late termination | Property sold and services transferred to new owner and back charge implemented to new owner's account. Credit adjustment to be completed for previous owner.<div><br></div><div>JNL DONE ON INCORRECT CHARGES FOR BE</div> | 27 | 3 | 3333 | 75 | 2 | 23 | 6 | 59 | 1857 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-06T10:18:18.887Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:12:53.541Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:42:29.965Z"}] | 2 | 50 | 11 | 11/22/2021 11:42:29 AM | 173 | 11 | |||||||||||||||||||||
| 3933 | 5/6/2021 10:08:44 AM | 3/28/2022 6:35:04 AM | Late termination | Closure of services as per termination - registration date 201603<br><b>Journal Number</b>: [536052]<div>journal approved 03.06.21</div> | 27 | 3 | 3332 | 5 | 2 | 23 | 6 | 59 | 1865 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-06T10:12:43.119Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-06T12:28:56.440Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-02T09:44:55.381Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-03T06:31:55.054Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-03T06:32:25.959Z"}] | 6 | 59 | 3/28/2022 6:35:04 AM | 5 | 2 | ||||||||||||||||||||||
| 3932 | 5/6/2021 10:03:51 AM | 5/17/2022 8:51:08 AM | Water query - high consumption | Water query - high consumption<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3331 | 20 | 2 | 23 | 1 | 67 | 1853 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-06T10:03:54.065Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-06T10:04:48.705Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-06T10:04:49.012Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-06T10:04:51.740Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:39:23.535Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T09:50:25.668Z"}] | 1 | 101 | 214 | 5/17/2022 8:51:08 AM | 20 | 214 | |||||||||||||||||||||
| 3931 | 5/6/2021 9:55:38 AM | 11/22/2021 11:38:52 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>leak credit passed</div><br/><b>Journal Number</b>: [314929] | 27 | 3 | 3330 | 12 | 2 | 23 | 1 | 67 | 1851 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T09:59:37.288Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:35:46.648Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:38:52.498Z"}] | 1 | 96 | 11 | 11/22/2021 11:38:52 AM | 12 | 11 | |||||||||||||||||||||
| 3930 | 5/6/2021 9:44:56 AM | 7/17/2022 8:12:38 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information and no identifiable query</div><div>Account attracted stage 3 punitive tariffs from Jan 2020 to Feb 2022 as consumption exceeds 20+kl and averaging above 45kl.<br></div><div>Consumer should be advised to check for leaks or to reduce consumption</div> | 27 | 3 | 3329 | 11 | 2 | 23 | 1 | 67 | 1850 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T09:48:55.785Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:36:15.533Z"}] | 1 | 101 | 14 | 7/17/2022 8:12:38 AM | 135153 | 3 | 3 | ||||||||||||||||||||
| 3929 | 5/6/2021 9:34:06 AM | 7/22/2021 12:16:28 PM | LATE TERMINATION QUERY | PROPERTY SOLD BY CONSUMER. KINDLY INVESTIGATE AND RESOLVE.<div>account finalized - refund in process</div> | 27 | 3 | 3328 | 14 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T09:38:05.365Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-22T12:14:37.292Z"}] | 6 | 107 | 7/22/2021 12:16:28 PM | 14 | 2 |