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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3930
LatestTicket
CreatedAt
5/6/2021 9:44:56 AM
UpdatedAt
7/17/2022 8:12:38 AM
Subject
HIGH WATER CONSUMPTION
Description
CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information and no identifiable query</div><div>Account attracted stage 3 punitive tariffs from Jan 2020 to Feb 2022 as consumption exceeds 20+kl and averaging above 45kl.<br></div><div>Consumer should be advised to check for leaks or to reduce consumption</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3329
OpenedBy
AssignedTo
11
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1850
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-05-06T09:48:55.785Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:36:15.533Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
7/17/2022 8:12:38 AM
Thread
135153
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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