Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4025 | 5/11/2021 8:53:36 AM | 11/23/2021 7:24:55 AM | Leak credit | Leak credit. <br><b>Journal Number</b>: [479231]<div><br></div><div><b>QRC RESPONSE:</b> Leak CR ,Journal{479231} AUTHORISED</div> | 27 | 3 | 3404 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-11T08:53:26.325Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:25:57.599Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:40:21.967Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T08:54:40.703Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:23:29.901Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:24:55.906Z"}] | 1 | 96 | 230 | 11/23/2021 7:24:55 AM | 172 | 230 | ||||||||||||||||||||||
| 4023 | 5/11/2021 8:49:01 AM | 5/11/2021 8:49:03 AM | 2 | 3402 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:52:53.769Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 4021 | 5/11/2021 8:45:22 AM | 6/16/2022 12:43:07 PM | high water consumption | the account has high water consumption and the current reading is 2897<div><br></div><div>- account in order</div> | 27 | 3 | 3401 | 132 | 4 | 23 | 1 | 67 | 1936 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-11T08:49:14.646Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:24:18.339Z"}] | 1 | 111 | 14 | 6/16/2022 12:43:07 PM | 13 | 13 | |||||||||||||||||||||
| 4022 | 5/11/2021 8:43:36 AM | 7/3/2022 10:04:07 AM | Late termination | Late termination<div><br><div><br></div></div> | 27 | 3 | 3400 | 132 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:47:29.110Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:48:42.485Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:23:23.533Z"}] | 6 | 122 | 14 | 7/3/2022 10:04:07 AM | 134468 | 4 | 4 | |||||||||||||||||||||
| 4019 | 5/11/2021 8:40:25 AM | 5/17/2022 8:51:08 AM | query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3399 | 20 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:44:17.889Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:44:25.070Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:45:17.999Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:45:34.460Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:21:47.993Z"}] | 9 | 123 | 14 | 5/17/2022 8:51:08 AM | 20 | 14 | ||||||||||||||||||||||
| 4017 | 5/11/2021 8:35:31 AM | 5/17/2022 8:51:08 AM | consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3398 | 20 | 3 | 23 | 1 | 67 | 1934 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:39:24.579Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:42:07.784Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:20:10.204Z"}] | 9 | 123 | 14 | 5/17/2022 8:51:08 AM | 20 | 14 | |||||||||||||||||||||
| 4016 | 5/11/2021 8:30:01 AM | 11/23/2021 7:19:48 AM | CONSUMPTION | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3397 | 14 | 2 | 23 | 1 | 67 | 1927 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T08:33:53.883Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:18:48.093Z"}] | 9 | 123 | 14 | 11/23/2021 7:19:48 AM | 14 | 14 | |||||||||||||||||||||
| 4015 | 5/11/2021 8:22:35 AM | 2/25/2023 8:18:58 AM | high water consumption | the consumer had high water consumption please assist | 30 | 3 | 3396 | 15 | 4 | 23 | 1 | 67 | 1926 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-11T08:26:27.868Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:17:46.708Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T08:36:00.631Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T08:56:10.106Z"}] | 1 | 101 | 14 | 143153 | 14 | ||||||||||||||||||||||
| 4014 | 5/11/2021 8:19:21 AM | 2/25/2023 7:38:54 AM | WATER QUERY - PLUMBERS LETTER SUBMITTED | CONSUMER SUBMITTED PLUMBERS LETTER AS PROOF OF REPAIRS DONE FOR LEAK DETECTED.<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><b>water consumption was still high after date of leak repairs, customer to please advise if there were any leaks fixed on the property. </b></div><div><b><br></b></div><br/><b>Journal Number</b>: [018138] | 24 | 3 | 3395 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T08:23:13.894Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:17:12.492Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-19T09:03:49.419Z"}] | 1 | 96 | 14 | 143142 | 4 | |||||||||||||||||||||||
| 4013 | 5/11/2021 8:16:03 AM | 2/25/2023 7:23:31 AM | duplicate charge - water query | water query - duplicate charge<div>2022.06.03 INTERIM REVERSED 2021.05</div><div><br></div><div>QRC RESPONSE: interim reversed no duplicate charge the installation of new water meter at the same date the old meter was closed.</div> | 27 | 3 | 3394 | 15 | 2 | 23 | 1 | 67 | 1925 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:19:59.146Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:20:14.085Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:26:46.490Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:16:27.740Z"}] | 1 | 50 | 14 | 2/25/2023 7:23:31 AM | 143140 | 4 | 4 | ||||||||||||||||||||
| 4013 | 5/11/2021 8:15:45 AM | 2/18/2022 9:37:21 AM | 1 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:19:37.449Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:19:44.732Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-18T09:37:22.113Z"}] | 2 | ||||||||||||||||||||||||||||||||||||
| 4012 | 5/11/2021 8:14:20 AM | 4/12/2022 9:39:10 AM | 6 MONTH POLICY | 6 MONTH POLICY 2018.11<br/><b>Journal Number</b>: [547032]<br/><b>Journal Amount</b>: [-R1,251.27] | 27 | 3 | 3393 | 4 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-11T08:13:59.839Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-20T10:46:34.852Z"}] | 1 | 95 | 4/12/2022 9:39:10 AM | 4 | 3 | |||||||||||||||||||||||
| 4011 | 5/11/2021 7:58:32 AM | 8/26/2022 11:00:30 AM | Water query | Water query<div><br></div><div>Reading changes done in Dec 2019, but no adjustment done. </div><div>Rollout Query Allocated for O/R assessment and interest reversal - 19 May 2022</div><br/><b>Journal Number</b>: [061113] | 24 | 3 | 3392 | 2 | 23 | 1 | 67 | 1923 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:02:33.557Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-11T08:16:12.420Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:15:34.038Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-27T09:14:50.718Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-19T16:03:42.033Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-19T16:08:10.626Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-19T16:08:14.019Z"}] | 1 | 111 | 3 | 124727 | 12 | |||||||||||||||||||||||
| 4010 | 5/11/2021 7:51:07 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div>ACCOUNT DOES NOT QUALIFY FOR POLICY</div> | 27 | 3 | 3391 | 18 | 2 | 23 | 1 | 67 | 1921 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-11T07:51:11.371Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-11T07:51:59.384Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:14:38.721Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T09:50:48.824Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2022-02-17T06:50:27.630Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-17T06:54:26.806Z"}] | 1 | 101 | 15 | 5/19/2022 7:53:10 AM | 123773 | 18 | 15 | ||||||||||||||||||||
| 4007 | 5/11/2021 7:42:16 AM | 5/18/2022 1:25:42 PM | high water consumption | six months policy applied<br><b>Journal Number</b>: [768865]<div>WATER METER LAST READ IN 2020.12.24 </div><div>THE CONSUMER PICTURE IS SMART METER SN 170884858 WITH READING 1142 TAKEN 2022.05.18 </div><div><br></div><div>BUT ON SOLAR ITS 140388 LAST READ 2020.12.24 </div> | 30 | 3 | 3390 | 4 | 23 | 1 | 67 | 1919 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-11T07:46:08.579Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:13:54.088Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:51:13.808Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-05-04T10:29:25.905Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-05-18T11:54:12.610Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-05-18T12:08:47.860Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-18T12:57:20.335Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-18T13:25:43.485Z"}] | 1 | 101 | 4 | 4 | ||||||||||||||||||||||||
| 4008 | 5/11/2021 7:13:17 AM | 2/24/2022 11:19:26 AM | High water bill | Consumer complains about high water bill.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 30 | 2 | 23 | 1 | 100 | [{"op":"R","uid":"30","un":"thembekilem","dt":"2021-05-11T07:13:19.540Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:13:10.198Z"}] | 9 | 123 | 14 | 2/24/2022 11:19:26 AM | 30 | 14 | |||||||||||||||||||||||
| 4005 | 5/11/2021 6:47:55 AM | 10/21/2022 12:53:09 PM | HIGH WATER CONSUMPTION | THE CONSUMER HAS HIGH WATER CONSUMPTION<div><br></div><div>NO 6 MONTH APPLICABLE </div><div><br></div><div>QRC RESPONSE:</div><div>Account does not qualify for policy adjustment as there is no unread period that exceeds 06 months.</div><div>Consumption is based on usage and readings are in order.</div><div><br></div><div>Query Closed: </div><div>Consumer to log a new query with more information as to which period is under dispute and to upload signed copies of plumbers letters if any leaks were repaired.</div><div><br></div> | 27 | 3 | 3389 | 15 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-11T06:51:48.518Z"},{"op":"R","uid":"182","un":"zimbiniz","dt":"2021-11-17T11:33:00.305Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:12:14.717Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T08:10:55.823Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-12T08:55:50.295Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-12T08:57:17.443Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T09:11:57.513Z"},{"op":"R","uid":"1212","un":"nokuphiwom","dt":"2022-05-17T07:31:02.760Z"}] | 1 | 101 | 14 | 10/21/2022 12:53:09 PM | 119881 | 3 | 3 | |||||||||||||||||||||
| 4003 | 5/11/2021 6:15:35 AM | 5/11/2021 6:15:37 AM | 2 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-05-11T06:15:35.805Z"}] | 28 | ||||||||||||||||||||||||||||||||||||
| 4003 | 5/11/2021 6:15:19 AM | 5/11/2021 6:15:32 AM | 1 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-05-11T06:15:20.244Z"}] | 28 | ||||||||||||||||||||||||||||||||||||
| 4002 | 5/10/2021 4:23:33 PM | 10/16/2022 9:56:18 AM | log query | incorrect readings<div><br></div><div>QRC RESPONSE:</div><div>Readings are in order.</div><div>Waterworks has reported an internal leak in Sept 2020, but consumers niece insists that BCMM done the repairs and not the owners. Matter referred back to Waterworks for further assessment - 16.10.2022</div><div><br></div> | 23 | 3 | 3387 | 2 | 1 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-05-10T16:23:13.781Z"},{"op":"R","uid":"30","un":"thembekilem","dt":"2021-07-04T11:15:07.177Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:11:28.363Z"}] | 1 | 96 | 14 | 3 |