Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4429 | 5/26/2021 9:57:13 AM | 11/28/2021 9:39:22 AM | Late termination | Account terminated | 27 | 3 | 3760 | 74 | 3 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-26T09:57:15.284Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T09:36:58.696Z"}] | 6 | 76 | 12 | 11/28/2021 9:39:22 AM | 172 | 12 | ||||||||||||||||||||||
| 4422 | 5/26/2021 9:51:54 AM | 7/2/2022 12:24:50 PM | Water query - high consumption | Water query - high consumption<div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;"><b>QRC RESPONSE;</b></span><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;"><br></span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;">THERE ARE NO SERVICES CHARGING ON THE ACCOUNT.</span></div></div> | 27 | 3 | 3759 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-26T09:51:55.751Z"}] | 1 | 67 | 7/2/2022 12:24:50 PM | 6 | 6 | |||||||||||||||||||||||
| 4428 | 5/26/2021 9:25:55 AM | 5/26/2021 9:25:56 AM | 2 | 3758 | |||||||||||||||||||||||||||||||||||||
| 4427 | 5/26/2021 9:12:58 AM | 11/5/2022 8:56:42 AM | WATER QUERY | WATER QUERY<div><br></div><div>Duplicate query closed. Active query on ref #7856</div> | 27 | 3 | 3757 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-26T09:16:28.996Z"}] | 1 | 67 | 11/5/2022 8:56:41 AM | 3 | 3 | |||||||||||||||||||||||
| 4426 | 5/26/2021 9:04:31 AM | 2/26/2023 10:04:41 AM | water query | conusumption decreased.<div><br></div><div>Account in order</div> | 27 | 3 | 3756 | 5 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-05-26T09:08:01.454Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-29T08:30:10.246Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-30T07:17:52.635Z"}] | 1 | 67 | 2/26/2023 10:04:41 AM | 17 | 17 | |||||||||||||||||||||||
| 4425 | 5/26/2021 8:53:12 AM | 10/30/2022 8:59:37 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information</div><div>Meter removed 2021/09 and account closed.</div> | 27 | 3 | 3755 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-26T08:56:42.471Z"}] | 1 | 67 | 10/30/2022 8:59:36 AM | 3 | 3 | |||||||||||||||||||||||
| 4423 | 5/26/2021 7:34:24 AM | 2/6/2023 6:49:20 AM | WATER QUERY 6 MONTH POLICY | WATER QUERY 6 MONTH POLICY<div><br></div><div>QRC: Plumbers letter uploaded and allocated for assessment</div><div>leak credit for 20191221 period adjustment done, average 10kl.</div><br><b>Journal Number</b>: [963672]<div><br></div><div>Journal Deleted. Query resolved with a debt write off in Jan 2023 which cleared total debt.</div> | 27 | 3 | 3754 | 12 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-26T07:37:58.264Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-29T08:08:31.766Z"}] | 1 | 96 | 2/6/2023 6:49:19 AM | 3 | 3 | |||||||||||||||||||||||
| 4421 | 5/26/2021 7:29:10 AM | 10/13/2021 10:04:11 AM | Water query - high consumption | Water query - high consumption<div>Journal Done 2021/05/06</div> | 27 | 3 | 3753 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-26T07:32:40.765Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:00:06.613Z"}] | 1 | 96 | 17 | 10/13/2021 10:04:11 AM | 12 | 17 | ||||||||||||||||||||||
| 4420 | 5/26/2021 7:11:35 AM | 9/10/2022 10:53:37 AM | WATER QUERY | WATER QUERY<div>qrc response: 6 months policy to be processed for 202009</div><div>6 months policy done 20201024</div><br>QUERY RELATES TO TERMINATION DATED 2022/03. <div>REFERRED TO BILLING TO FINALIZE</div> | 23 | 3 | 3752 | 2 | 1 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-26T07:15:06.388Z"}] | 6 | 122 | 3 | ||||||||||||||||||||||||||
| 4418 | 5/26/2021 7:05:21 AM | 2/13/2022 9:13:41 AM | Water query - high consumption | Water query - high consumption. Journal processed and approved. Query resolved. | 27 | 3 | 3751 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-26T07:08:51.998Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:11:49.923Z"}] | 1 | 101 | 214 | 2/13/2022 9:13:41 AM | 11 | 214 | ||||||||||||||||||||||
| 4417 | 5/26/2021 6:33:18 AM | 9/26/2022 12:35:21 PM | Previous owner | Kindly transfer all charges to new owner's account number <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10393077.</span></span><div><span><span class="" style="width: 128px;">services transferred ,account will be adjusted.</span></span></div><br><b>Journal Number</b>: [560 792]<br><b>Journal Amount</b>: [73975.64]<div><br></div><div><i>Account adjusted accordingly,202208-</i>10346841</div> | 27 | 3 | 3749 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-26T06:33:16.428Z"}] | 6 | 107 | 9/26/2022 12:35:21 PM | 230 | 230 | |||||||||||||||||||||||
| 4417 | 5/26/2021 6:32:59 AM | 5/26/2021 6:33:04 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-26T06:32:59.426Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 4416 | 5/25/2021 1:43:59 PM | 3/28/2022 7:10:22 AM | DOG TAX | REMOVE DOG TAX<br/><b>Journal Number</b>: [425567] | 27 | 3 | 3748 | 11 | 2 | 23 | 12 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-25T13:47:30.408Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-25T13:53:51.993Z"}] | 12 | 75 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 4415 | 5/25/2021 1:34:17 PM | 2/18/2022 12:51:38 PM | WATER QUERY | WATER QUERY<div>Please also check Ref: 24662 for incorrect tariff / change of tariff (water query)</div> | 27 | 3 | 3747 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-25T13:37:49.471Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T12:24:09.005Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T12:49:16.020Z"}] | 1 | 111 | 214 | 2/18/2022 12:51:38 PM | 15 | 214 | ||||||||||||||||||||||
| 4414 | 5/25/2021 1:21:30 PM | 4/12/2022 9:43:30 AM | 6 MONTHS POLICY DONE | 6 MONTHS POLICY DONE<br/><b>Journal Number</b>: [773879] | 27 | 3 | 3746 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-25T13:25:01.835Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-07T09:51:33.079Z"}] | 1 | 95 | 4/12/2022 9:43:30 AM | 7 | 3 | |||||||||||||||||||||||
| 4413 | 5/25/2021 1:18:49 PM | 3/28/2022 7:08:29 AM | 6 MONTHS POLICY JOURNAL DONE | 6 MONTHS POLICY JOURNAL DONE<br/><b>Journal Number</b>: [774918] | 27 | 3 | 3745 | 6 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-25T13:22:21.394Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T09:52:03.019Z"}] | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 12 | |||||||||||||||||||||||
| 4412 | 5/25/2021 1:09:21 PM | 6/7/2022 12:17:27 PM | LATE TERMINATION JOURNAL DONE | LATE TERMINATION JOURNAL DONE<br/><b>Journal Number</b>: [511835]<br/><b>Journal Amount</b>: [65379.75] | 27 | 3 | 3744 | 13 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-25T13:12:52.735Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-12T12:18:10.997Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:20:39.050Z"}] | 6 | 107 | 6/7/2022 12:17:02 PM | 2 | 2 | |||||||||||||||||||||||
| 4411 | 5/25/2021 12:22:29 PM | 2/26/2023 9:44:20 AM | WATER QUERY | WATER QUERY<div>QRC RESPONSE; 6 MONTHS POLICY TO BE PROCESSED FOR 201911 PERIOD.</div><div><br></div><div>Account in order</div> | 27 | 3 | 3743 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-25T12:26:04.187Z"}] | 1 | 67 | 2/26/2023 9:44:20 AM | 17 | 17 | |||||||||||||||||||||||
| 4410 | 5/25/2021 11:24:16 AM | 7/21/2021 12:29:33 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 7 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-25T11:24:24.552Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T07:59:39.554Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:29:47.046Z"}] | 1 | 44 | 7/21/2021 12:29:33 PM | 7 | 14 | ||||||||||||||||||||||||
| 4409 | 5/25/2021 11:18:56 AM | 3/28/2022 6:35:04 AM | Late termination | Late termination and journal pending approval <br/><b>Journal Number</b>: [BJ71550468] | 27 | 3 | 3741 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-25T11:18:57.768Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:22:39.409Z"}] | 6 | 122 | 12 | 3/28/2022 6:35:04 AM | 5 | 12 |