Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4422
LatestTicket
CreatedAt
5/26/2021 9:51:54 AM
UpdatedAt
7/2/2022 12:24:50 PM
Subject
Water query - high consumption
Description
Water query - high consumption<div><span style="font-family: &quot;Courier New&quot;, Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;"><b>QRC RESPONSE;</b></span><div><span style="font-family: &quot;Courier New&quot;, Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;"><br></span></div><div><span style="font-family: &quot;Courier New&quot;, Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;">THERE ARE NO SERVICES CHARGING ON THE ACCOUNT.</span></div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3759
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-26T09:51:55.751Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
7/2/2022 12:24:50 PM
Thread
ResolvedBy
6
WasCreatedByCustomer
HasIvrcall
Creator
Updator
6