Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
405722 5029 6/1/2021 9:43:54 AM 6/1/2021 9:43:56 AM IVR call: balance Received call for balance for account 10190173 undefined 7 2 4212 78 78 6/1/2021 9:43:56 AM
5027 6/1/2021 9:42:57 AM 6/1/2021 9:42:59 AM 2 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:42:21.953Z"}] 20
5026 6/1/2021 9:41:20 AM 2/18/2022 10:00:21 AM Water query - high consumption Water query - high consumption<div><br></div><div>Journal processed and approved. Query resolved.</div> 27 3 4210 74 2 23 1 67 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:40:44.302Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T09:31:17.438Z"}] 1 111 214 2/18/2022 10:00:21 AM 172 214
405715 5025 6/1/2021 9:40:17 AM 6/1/2021 9:40:17 AM IVR call: balance Received call for balance for account 10261167 undefined 7 2 4209 78 78 6/1/2021 9:40:17 AM
5024 6/1/2021 9:40:04 AM 7/2/2022 12:15:28 PM Refuse Should not charge refuse 23 3 4208 2 1 4 106 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:39:28.655Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:27:21.230Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:46:43.431Z"}] 4 106 12
5023 6/1/2021 9:38:52 AM 3/28/2022 7:23:36 AM Water query - six months policy Water query - six months policy 3 4207 3 23 1 95 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:38:16.517Z"}] 1 95 20
5022 6/1/2021 9:37:12 AM 7/2/2022 12:06:41 PM Water query - six months policy Water query - six months policy<div>Debt written off</div> 27 3 4206 17 3 23 1 95 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:36:36.596Z"}] 1 95 7/2/2022 12:06:41 PM 12 12
405704 5019 6/1/2021 9:36:48 AM 6/1/2021 9:36:49 AM IVR call: balance Received call for balance for account 10425663 undefined 7 2 4203 78 78 6/1/2021 9:36:49 AM
405702 5021 6/1/2021 9:35:39 AM 6/1/2021 9:36:02 AM IVR call: statement Received call for statement for account 20463376 sent message: 56 8 2 4205 79 79 6/1/2021 9:36:02 AM 115785
5020 6/1/2021 9:35:19 AM 3/28/2022 6:35:04 AM late termination query consumer sold property. terminate and transfer services to new owner.<br><b>Journal Number</b>: [902397]<div>Journal processed and approved. Query resolved.</div> 27 3 4204 5 2 23 6 107 [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-01T09:35:21.574Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-09-07T07:43:02.362Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:50:38.068Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T06:41:52.276Z"}] 6 122 214 3/28/2022 6:35:04 AM 5 214
405698 5019 6/1/2021 9:33:12 AM 6/1/2021 9:33:14 AM IVR call: balance Received call for balance for account 10425663 undefined 7 2 4203 78 78 6/1/2021 9:33:14 AM
5018 6/1/2021 9:32:03 AM 3/28/2022 7:10:22 AM Water query - six months policy Water query -- six months policy 10 2 4202 23 77 [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:31:29.304Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:33:53.293Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:34:04.546Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-01T09:34:13.944Z"}] 77 20
405681 4942 6/1/2021 9:20:52 AM 6/1/2021 9:21:08 AM IVR call: statement Received call for statement for account 10385779 sent message: 55 8 2 3198 79 79 6/1/2021 9:21:08 AM 115784
405677 4942 6/1/2021 9:19:29 AM 6/1/2021 9:19:45 AM IVR call: statement Received call for statement for account 10385779 sent message: 54 8 2 3198 79 79 6/1/2021 9:19:45 AM 115783
405675 5017 6/1/2021 9:18:36 AM 6/1/2021 9:18:38 AM IVR call: balance Received call for balance for account 10284186 undefined 7 2 4201 78 78 6/1/2021 9:18:38 AM
405673 5016 6/1/2021 9:16:55 AM 6/1/2021 9:17:21 AM IVR call: statement Received call for statement for account 10049825 sent message: 53 8 2 4200 79 79 6/1/2021 9:17:21 AM 115782
5015 6/1/2021 9:15:30 AM 8/8/2021 6:01:37 AM Debtor is the previous owner Property was sold in 2015. transfer all charge to new owner's account no:&nbsp;<span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10387544.</span></span><br/><b>Journal Number</b>: [523399] 24 3 4199 2 23 6 107 [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-01T09:14:54.557Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-20T13:34:05.543Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-21T12:42:06.923Z"}] 6 107 173
405669 4893 6/1/2021 9:14:53 AM 6/1/2021 9:15:16 AM IVR call: statement Received call for statement for account 10235861 sent message: 52 8 2 4091 79 79 6/1/2021 9:15:16 AM 115781
405667 5012 6/1/2021 9:13:12 AM 6/1/2021 9:13:34 AM IVR call: statement Received call for statement for account 10282940 sent message: 51 8 2 4198 79 79 6/1/2021 9:13:34 AM 115780
405666 4984 6/1/2021 9:11:50 AM 1/5/2022 1:35:11 PM IVR call: balance Received call for balance for account 10414309 undefined 7 2 4173 78 [{"op":"R","uid":"4","un":"babalwam","dt":"2022-01-05T13:34:40.927Z"}] 78 4 1/5/2022 1:35:11 PM 4