Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 407181 | 5092 | 6/2/2021 9:24:05 AM | 6/2/2021 9:24:06 AM | IVR call: balance | Received call for balance for account 10285493 undefined | 7 | 2 | 4269 | 78 | 78 | 6/2/2021 9:24:06 AM | ||||||||||||||||||||||||||||||
| 5125 | 6/2/2021 9:19:27 AM | 6/2/2021 9:22:42 AM | Damaged meter | Waterworks repaired damaged meter and the consumer had high water charges from 2021/01-2021/04. Please assess account for credit. | 30 | 3 | 4312 | 3 | 23 | 1 | 100 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T09:18:50.629Z"}] | 1 | 100 | 173 | ||||||||||||||||||||||||||
| 5130 | 6/2/2021 9:14:43 AM | 3/28/2022 6:35:04 AM | 6 months policy journal done | 6 months policy journal done<br><b>Journal Number</b>: [835658]<div><br></div><div><b>RESPONSE QRC</b>:SIX MONTH POLICY JOURNAL{835658} AUTHORISED.</div> | 27 | 3 | 4311 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-02T09:21:30.376Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:51:15.256Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:35:00.205Z"}] | 1 | 101 | 230 | 3/28/2022 6:35:04 AM | 5 | 230 | ||||||||||||||||||||||
| 407148 | 5129 | 6/2/2021 9:14:32 AM | 6/2/2021 9:14:33 AM | IVR call: balance | Received call for balance for account 10026663 undefined | 7 | 2 | 4309 | 78 | 78 | 6/2/2021 9:14:33 AM | ||||||||||||||||||||||||||||||
| 407139 | 5129 | 6/2/2021 9:12:20 AM | 6/2/2021 9:12:21 AM | IVR call: balance | Received call for balance for account 10026663 undefined | 7 | 2 | 4309 | 78 | 78 | 6/2/2021 9:12:21 AM | ||||||||||||||||||||||||||||||
| 407120 | 5127 | 6/2/2021 9:08:14 AM | 6/2/2021 9:08:41 AM | IVR call: statement | Received call for statement for account 10254359 sent message: 82 | 8 | 2 | 4308 | 79 | 79 | 6/2/2021 9:08:41 AM | 115811 | |||||||||||||||||||||||||||||
| 5126 | 6/2/2021 9:06:39 AM | 6/12/2021 9:14:06 AM | leak credit passed 201912-202005 | leak credit passed 201912-202005<br><b>Journal Number</b>: [835645]<div><br></div><div>Duplicate Query closed</div> | 27 | 3 | 4307 | 12 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-02T09:13:26.345Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:13:00.016Z"}] | 1 | 96 | 6/12/2021 9:14:06 AM | 12 | 3 | |||||||||||||||||||||||
| 407100 | 5124 | 6/2/2021 9:01:38 AM | 6/2/2021 9:01:58 AM | IVR call: statement | Received call for statement for account 10271300 sent message: 81 | 8 | 2 | 4305 | 79 | 79 | 6/2/2021 9:01:58 AM | 115810 | |||||||||||||||||||||||||||||
| 5123 | 6/2/2021 8:58:15 AM | 2/12/2022 10:18:06 AM | Leak letter | The consumer has submitted an affidavit for leak and its filed.<div><b> QRC</b>: Plumbers letter receive or affidavit.</div><div><br></div><div>leak credit journal done for 202005-202102, av 10kl</div> | 30 | 3 | 4304 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:57:38.556Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T07:26:22.165Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-17T13:12:29.344Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-17T13:15:42.885Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-12T09:46:10.664Z"}] | 1 | 96 | 6 | 6 | |||||||||||||||||||||||||
| 407089 | 5122 | 6/2/2021 8:56:08 AM | 6/2/2021 8:56:28 AM | IVR call: statement | Received call for statement for account 10430458 sent message: 80 | 8 | 2 | 4302 | 79 | 79 | 6/2/2021 8:56:28 AM | 115809 | |||||||||||||||||||||||||||||
| 5121 | 6/2/2021 8:55:10 AM | 2/13/2022 10:28:02 AM | Leak letter | The consumer has submitted an affidavit for leak.<div>leak credit applied </div><br/><b>Journal Number</b>: [768879] | 24 | 3 | 4301 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:54:33.560Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:26:10.026Z"}] | 1 | 96 | 12 | 12 | |||||||||||||||||||||||||
| 407082 | 5120 | 6/2/2021 8:52:43 AM | 6/2/2021 8:53:00 AM | IVR call: statement | Received call for statement for account 10027037 sent message: 79 | 8 | 2 | 4299 | 79 | 79 | 6/2/2021 8:53:00 AM | 115808 | |||||||||||||||||||||||||||||
| 407055 | 5119 | 6/2/2021 8:41:43 AM | 6/2/2021 8:42:01 AM | IVR call: statement | Received call for statement for account 10380500 sent message: 78 | 8 | 2 | 4298 | 79 | 79 | 6/2/2021 8:42:01 AM | 115807 | |||||||||||||||||||||||||||||
| 5118 | 6/2/2021 8:38:55 AM | 6/2/2021 8:40:23 AM | Leak letter | The consumer has submitted an affidavit and it has been filed. | 30 | 3 | 4297 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:38:18.973Z"}] | 1 | 96 | 173 | ||||||||||||||||||||||||||
| 5116 | 6/2/2021 8:36:19 AM | 2/5/2022 10:27:55 AM | Leak letter | The consumer has submitted a plumber's report and it has been filed.<div>W/offs</div> | 27 | 3 | 4296 | 8 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:35:43.694Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-05T10:27:34.234Z"}] | 1 | 96 | 17 | 2/5/2022 10:27:55 AM | 8 | 17 | ||||||||||||||||||||||
| 407038 | 5117 | 6/2/2021 8:36:13 AM | 6/2/2021 8:36:13 AM | IVR call:$183 | Received call for $874 for account 10266986 | 4295 | 6/2/2021 8:36:13 AM | ||||||||||||||||||||||||||||||||||
| 5115 | 6/2/2021 8:33:21 AM | 6/2/2021 8:54:58 AM | leak credit passed for 202008-202010 | leak credit passed for 202008-202010 <br/><b>Journal Number</b>: [835592] | 24 | 3 | 4293 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-02T08:33:39.835Z"}] | 1 | 96 | 6 | ||||||||||||||||||||||||||
| 5113 | 6/2/2021 8:31:10 AM | 1/22/2023 6:07:53 AM | Leak letter | The consumer has submitted a plumber's report and it has been filed.<div><br></div><div>Leak credit passed Jan 2023. Query Resolved</div><div><br></div><br/><b>Journal Number</b>: [642585] | 27 | 3 | 4291 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T08:30:33.388Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T06:42:47.898Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-02-12T07:01:41.610Z"}] | 1 | 96 | 1/22/2023 6:07:53 AM | 3 | 3 | |||||||||||||||||||||||
| 5114 | 6/2/2021 8:30:48 AM | 4/5/2022 7:22:04 AM | leak credit journal passed for 202001-202101 | leak credit journal passed for 202001-202101<br/><b>Journal Number</b>: [835592] | 27 | 3 | 4290 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-02T08:30:12.505Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T11:25:53.695Z"},{"op":"R","uid":"202","un":"buyiswam","dt":"2022-04-05T07:22:04.121Z"}] | 1 | 96 | 230 | 4/5/2022 7:22:04 AM | 17 | 230 | ||||||||||||||||||||||
| 407014 | 5112 | 6/2/2021 8:29:21 AM | 6/2/2021 8:29:22 AM | IVR call: balance | Received call for balance for account 10156712 undefined | 7 | 2 | 4287 | 78 | 78 | 6/2/2021 8:29:22 AM |