Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
5125
-
LatestTicket
-
-
CreatedAt
-
6/2/2021 9:19:27 AM
-
UpdatedAt
-
6/2/2021 9:22:42 AM
-
Subject
-
Damaged meter
-
Description
-
Waterworks repaired damaged meter and the consumer had high water charges from 2021/01-2021/04. Please assess account for credit.
-
Priority
-
-
Disposition
-
30
-
ConversationType
-
3
-
Parent
-
-
Account
-
4312
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
3
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
100
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T09:18:50.629Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
100
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
173