Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5250 | 6/3/2021 9:52:49 AM | 2/14/2022 6:27:05 AM | High electricity consumption | Kindly investigate high electricity charges raised on this account. <div>six months policy applied on account </div><br/><b>Journal Number</b>: [777779]<br/><b>Journal Amount</b>: [60738.80] | 27 | 3 | 4425 | 75 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-03T09:53:26.439Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-17T09:19:11.487Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-14T06:26:49.163Z"}] | 2 | 101 | 2 | 2/14/2022 6:27:05 AM | 173 | 2 | ||||||||||||||||||||||
| 5249 | 6/3/2021 9:51:55 AM | 1/12/2023 9:36:41 AM | WATER QUERY | WATER QUERY | 27 | 3 | 4424 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T09:51:57.371Z"}] | 1 | 67 | 1/12/2023 9:36:38 AM | 137310 | 13 | 13 | ||||||||||||||||||||||
| 5221 | 6/3/2021 9:49:57 AM | 3/28/2022 6:35:04 AM | Double charges | Debtor's account is being billed basic electricity and electricity charges as well as basic sewerage and sewerage charges.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 4423 | 5 | 2 | 23 | 93 | 105 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-03T09:50:50.328Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:30:49.770Z"}] | 93 | 119 | 214 | 3/28/2022 6:35:04 AM | 5 | 214 | ||||||||||||||||||||||
| 5248 | 6/3/2021 9:47:36 AM | 10/23/2022 7:20:31 AM | water query | high water consumption <div>High water consumption reported to water works, ref no: 778966.</div><br><b>Monitoring Reason</b>: [high water consumption reported to W/W ]<div><br></div><div><br></div><div><b><u>QRC RESPONSE: </u></b>Query closed, the consumption dropped. Customer needs to advise if they had any internal leaks repaired and attach the invoice. Water Works has not attended to the HC report ref: 778966 the consumption has dropped.</div> | 27 | 3 | 4422 | 17 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-03T09:46:59.811Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T07:17:22.762Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T07:23:34.738Z"}] | 1 | 96 | 6 | 10/23/2022 7:20:31 AM | 8 | 8 | ||||||||||||||||||||||
| 5245 | 6/3/2021 9:40:20 AM | 3/28/2022 6:35:04 AM | high water consumption | consumer querying high water consumption. kindly investigate and resolve.<div><br></div><div>leak credit journal done for 202102-202104 av 7kl</div><br/><b>Journal Number</b>: [120555]<br/><b>Journal Amount</b>: [59547.89] | 27 | 3 | 4421 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T09:40:21.746Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-31T09:45:59.324Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-04T06:08:45.198Z"}] | 1 | 96 | 2 | 3/28/2022 6:35:04 AM | 5 | 2 | ||||||||||||||||||||||
| 408774 | 5185 | 6/3/2021 9:39:12 AM | 6/3/2021 9:39:13 AM | IVR call: balance | Received call for balance for account 10035150 undefined | 7 | 2 | 2943 | 78 | 78 | 6/3/2021 9:39:13 AM | ||||||||||||||||||||||||||||||
| 408770 | 5246 | 6/3/2021 9:38:16 AM | 6/3/2021 9:38:17 AM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/3/2021 9:38:17 AM | ||||||||||||||||||||||||||||||
| 408766 | 5247 | 6/3/2021 9:37:46 AM | 6/3/2021 9:37:47 AM | IVR call: balance | Received call for balance for account 10414429 undefined | 7 | 2 | 4420 | 78 | 78 | 6/3/2021 9:37:47 AM | ||||||||||||||||||||||||||||||
| 408765 | 5246 | 6/3/2021 9:37:14 AM | 6/3/2021 9:37:15 AM | IVR call: balance | Received call for balance for account 10381051 undefined | 7 | 2 | 4419 | 78 | 78 | 6/3/2021 9:37:15 AM | ||||||||||||||||||||||||||||||
| 5241 | 6/3/2021 9:36:23 AM | 9/7/2022 10:56:08 AM | WATER QUERY | WATER QUERY<br/><b>Journal Number</b>: [759230]<br/><b>Journal Amount</b>: [-R1063.44] | 27 | 3 | 4418 | 74 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-03T09:36:24.980Z"}] | 1 | 67 | 9/7/2022 10:56:03 AM | 135625 | 3 | 3 | ||||||||||||||||||||||
| 408757 | 5244 | 6/3/2021 9:35:32 AM | 6/3/2021 9:35:33 AM | IVR call: balance | Received call for balance for account 10366585 undefined | 7 | 2 | 4417 | 78 | 78 | 6/3/2021 9:35:33 AM | ||||||||||||||||||||||||||||||
| 5227 | 6/3/2021 9:34:33 AM | 11/20/2022 9:23:22 AM | high water consumption | consumer querying high water consumption. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no report on water works on leaks repaired. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period of leak and if they had any plumbing repairs done log a new query and provide a plumbers report/affidavit. Query Closed</div> | 27 | 3 | 4416 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-03T09:34:35.155Z"}] | 1 | 67 | 11/20/2022 9:23:21 AM | 139863 | 8 | 8 | ||||||||||||||||||||||
| 5242 | 6/3/2021 9:34:05 AM | 3/28/2022 7:07:05 AM | Duplicate charge on Refuse | Duplicate charge on Refuse <div><br></div><div>NO DUPLICATE OF REFUSE </div> | 27 | 3 | 4415 | 15 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T09:36:07.280Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T13:38:30.234Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-07T12:26:52.031Z"}] | 4 | 105 | 3/28/2022 7:07:05 AM | 15 | 4 | |||||||||||||||||||||||
| 5240 | 6/3/2021 9:32:50 AM | 3/28/2022 7:23:36 AM | Add service | Add service (Elect.) | 3 | 4414 | 3 | 23 | 2 | 58 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T09:34:51.829Z"}] | 2 | 58 | 20 | |||||||||||||||||||||||||||
| 408749 | 5238 | 6/3/2021 9:31:09 AM | 6/3/2021 9:31:10 AM | IVR call: balance | Received call for balance for account 10431353 undefined | 7 | 2 | 4411 | 78 | 78 | 6/3/2021 9:31:10 AM | ||||||||||||||||||||||||||||||
| 5237 | 6/3/2021 9:30:30 AM | 4/12/2022 9:43:30 AM | Late termination | Late termination | 30 | 3 | 4412 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T09:32:32.338Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-30T10:49:26.407Z"}] | 6 | 122 | 20 | 20 | |||||||||||||||||||||||||
| 408745 | 5238 | 6/3/2021 9:30:24 AM | 6/3/2021 9:30:25 AM | IVR call: balance | Received call for balance for account 10431353 undefined | 7 | 2 | 4411 | 78 | 78 | 6/3/2021 9:30:25 AM | ||||||||||||||||||||||||||||||
| 5235 | 6/3/2021 9:29:27 AM | 11/17/2022 1:44:47 PM | Water query | Water query<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is insufficient information provided in order to access the query, customer needs to log a more detailed query and confirm if there were any leaks on the property. Query closed</div> | 27 | 3 | 4410 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T09:31:29.110Z"}] | 1 | 67 | 11/17/2022 1:44:46 PM | 8 | 8 | |||||||||||||||||||||||
| 408735 | 5236 | 6/3/2021 9:29:03 AM | 6/3/2021 9:29:04 AM | IVR call: balance | Received call for balance for account 10384386 undefined | 7 | 2 | 4409 | 78 | 78 | 6/3/2021 9:29:04 AM | ||||||||||||||||||||||||||||||
| 5234 | 6/3/2021 9:28:17 AM | 8/16/2022 8:21:44 AM | Water query - leak | Water query - leak<br/><b>Journal Amount</b>: [205909.81] | 27 | 3 | 4408 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T09:30:19.525Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-18T09:53:13.742Z"}] | 1 | 96 | 8/16/2022 8:21:36 AM | 2 | 2 |