Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
5235
LatestTicket
CreatedAt
6/3/2021 9:29:27 AM
UpdatedAt
11/17/2022 1:44:47 PM
Subject
Water query
Description
Water query<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is insufficient information provided in order to access the query, customer needs to log a more detailed query and confirm if there were any leaks on the property. Query closed</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
4410
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-03T09:31:29.110Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/17/2022 1:44:46 PM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8