Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5358 | 6/4/2021 10:12:30 AM | 3/12/2023 7:43:54 AM | Water query - Leak | Water query - leak .phone consumer 08-03-2021 query was resolved. | 27 | 3 | 4524 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T10:12:32.176Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T08:06:04.474Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:15:01.428Z"}] | 1 | 96 | 3/12/2023 7:43:54 AM | 3 | 3 | |||||||||||||||||||||||
| 5357 | 6/4/2021 10:09:51 AM | 3/28/2022 7:08:29 AM | Water query | Water query - high consumption<br><b>Journal Number</b>: [826706]<div><b>Investigate grievance of the consumer as from 2020-High water consumption and unread period greater than six month ,period 2019/02-2021/04 </b>.</div><div><br></div> | 30 | 3 | 4523 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T10:09:53.518Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-07T06:59:59.485Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-19T13:14:04.326Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-19T13:19:44.526Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-29T06:52:30.329Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-12-29T10:20:49.222Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-01-20T10:45:18.140Z"}] | 1 | 101 | 230 | 230 | |||||||||||||||||||||||||
| 5356 | 6/4/2021 9:58:58 AM | 9/26/2022 12:37:58 PM | LATE TERMINATION | LATE TERMINATION<div><br></div><div>Referred to accounts management. Deceased account.</div><div><i><b>Account consolidated 202208-10146006</b></i></div> | 27 | 3 | 4522 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-04T09:59:00.432Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:40:55.383Z"}] | 6 | 107 | 9/26/2022 12:37:58 PM | 230 | 230 | |||||||||||||||||||||||
| 5355 | 6/4/2021 9:56:26 AM | 4/12/2022 9:43:30 AM | refuse collection | consumer requests reversal of refuse charges. states refuse not collected by bcmm. | 27 | 3 | 4521 | 7 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:56:27.894Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:15:19.670Z"}] | 4 | 106 | 4/12/2022 9:43:30 AM | 7 | 4 | |||||||||||||||||||||||
| 5354 | 6/4/2021 9:49:36 AM | 6/18/2022 7:10:45 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div><br></div><div>- account in order</div> | 27 | 3 | 4520 | 4 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:49:38.539Z"}] | 1 | 85 | 6/18/2022 7:10:45 AM | 13 | 13 | |||||||||||||||||||||||
| 5353 | 6/4/2021 9:48:25 AM | 6/25/2022 8:23:24 AM | LATE TERMINATION | PROPERTY WAS SOLD ON THE 31 OCTOBER 2013 | 27 | 3 | 4519 | 11 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-04T09:48:27.406Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:02:00.865Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:03:16.567Z"}] | 6 | 107 | 6/25/2022 8:23:23 AM | 6 | 6 | |||||||||||||||||||||||
| 5351 | 6/4/2021 9:46:48 AM | 6/18/2022 7:01:03 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div><br></div><div>- account in order </div> | 27 | 3 | 4518 | 75 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:46:50.266Z"}] | 1 | 85 | 6/18/2022 7:01:03 AM | 13 | 13 | |||||||||||||||||||||||
| 410242 | 5352 | 6/4/2021 9:45:25 AM | 6/4/2021 9:45:25 AM | IVR call: balance | Received call for balance for account 10427064 undefined | 7 | 2 | 4517 | 78 | 78 | 6/4/2021 9:45:25 AM | ||||||||||||||||||||||||||||||
| 5223 | 6/4/2021 9:43:59 AM | 6/4/2021 9:44:56 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve. | 3 | 4399 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:44:00.871Z"}] | 1 | 85 | 16 | |||||||||||||||||||||||||||
| 5350 | 6/4/2021 9:42:19 AM | 6/18/2022 7:20:19 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div>-account in order</div> | 27 | 3 | 4516 | 17 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:42:21.039Z"}] | 1 | 85 | 6/18/2022 7:20:19 AM | 13 | 13 | |||||||||||||||||||||||
| 5348 | 6/4/2021 9:39:48 AM | 6/18/2022 7:13:42 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div><br></div><div>-account in order</div> | 27 | 3 | 4515 | 132 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:39:49.816Z"}] | 1 | 85 | 6/18/2022 7:13:42 AM | 13 | 13 | |||||||||||||||||||||||
| 5347 | 6/4/2021 9:36:26 AM | 2/12/2022 10:48:45 AM | Clearance certificate | The consumer requires a clearance certificate. Journal processed and approved. Query resolved. | 27 | 3 | 4514 | 132 | 2 | 23 | 13 | 76 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-04T09:35:48.635Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:35:32.987Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:36:24.821Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:48:45.600Z"}] | 6 | 122 | 214 | 2/12/2022 10:48:45 AM | 230 | 214 | ||||||||||||||||||||||
| 410214 | 5346 | 6/4/2021 9:34:53 AM | 6/4/2021 9:35:17 AM | IVR call: statement | Received call for statement for account 10406823 sent message: 135 | 8 | 2 | 4513 | 79 | 79 | 6/4/2021 9:35:17 AM | 115864 | |||||||||||||||||||||||||||||
| 5341 | 6/4/2021 9:34:05 AM | 7/5/2021 1:19:24 PM | 2020.04 6 MONTH POLICY | <div><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter back charged due to Unread period older than 6 months (6 Month Policy)</span><br></div>2020.04 6 MONTH POLICY <br/><b>Journal Number</b>: [460036] | 24 | 3 | 4512 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-04T09:33:28.465Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-04T09:37:25.735Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T13:19:07.564Z"}] | 1 | 95 | 4 | ||||||||||||||||||||||||||
| 5341 | 6/4/2021 9:30:31 AM | 7/5/2021 1:20:26 PM | REPORTED H/C TO W.W REF 740365 | <table border="0" cellpadding="0" cellspacing="0" width="194" style="border-collapse: collapse;width:145pt"><tbody><tr height="34" style="mso-height-source:userset;height:25.8pt"> <td height="34" class="xl63" width="194" style="height:25.8pt;width:145pt">WATER VERY HIGH 2021.01-04</td></tr></tbody></table>REPORTED H/C TO W.W REF 740365 <div><br></div> | 30 | 3 | 4512 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-04T09:29:53.614Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T13:18:20.284Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-07-05T13:20:26.066Z"}] | 1 | 67 | 4 | ||||||||||||||||||||||||||
| 5345 | 6/4/2021 9:29:52 AM | 12/21/2022 1:45:32 PM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Duplicate query closed</div> | 27 | 3 | 4511 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-04T09:29:14.765Z"}] | 1 | 67 | 12/21/2022 1:45:31 PM | 3 | 3 | |||||||||||||||||||||||
| 410199 | 5344 | 6/4/2021 9:27:43 AM | 6/4/2021 9:28:13 AM | IVR call: statement | Received call for statement for account 10356939 sent message: 134 | 8 | 2 | 4510 | 79 | 79 | 6/4/2021 9:28:13 AM | 115863 | |||||||||||||||||||||||||||||
| 410191 | 5343 | 6/4/2021 9:24:59 AM | 6/4/2021 9:25:01 AM | IVR call: balance | Received call for balance for account 10416112 undefined | 7 | 2 | 4509 | 78 | 78 | 6/4/2021 9:25:01 AM | ||||||||||||||||||||||||||||||
| 410182 | 5300 | 6/4/2021 9:20:04 AM | 6/4/2021 9:20:05 AM | IVR call: balance | Received call for balance for account 10250942 undefined | 7 | 2 | 4472 | 78 | 78 | 6/4/2021 9:20:05 AM | ||||||||||||||||||||||||||||||
| 410176 | 5342 | 6/4/2021 9:14:36 AM | 6/4/2021 9:14:38 AM | IVR call: balance | Received call for balance for account 10031165 undefined | 7 | 2 | 4508 | 78 | 78 | 6/4/2021 9:14:38 AM |