Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 5347
LatestTicket
CreatedAt: 6/4/2021 9:36:26 AM
UpdatedAt: 2/12/2022 10:48:45 AM
Subject: Clearance certificate
Description: The consumer requires a clearance certificate. Journal processed and approved. Query resolved.
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 4514
OpenedBy
AssignedTo: 132
Region: 2
Department: 23
QueryType: 13
SubQueryType: 76
Escalation
EscalationCron
History: [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-04T09:35:48.635Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:35:32.987Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:36:24.821Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-12T10:48:45.600Z"}]
CreatedBy
UpdatedBy
Category: 6
Subcategory: 122
CreatedBy1
UpdatedBy1: 214
ResolvedAt: 2/12/2022 10:48:45 AM
Thread
ResolvedBy: 230
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 214