Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 410728 | 5407 | 6/4/2021 2:05:25 PM | 6/4/2021 2:05:47 PM | IVR call: statement | Received call for statement for account 10385373 sent message: 144 | 8 | 2 | 4572 | 79 | 79 | 6/4/2021 2:05:47 PM | 115873 | |||||||||||||||||||||||||||||
| 410726 | 5407 | 6/4/2021 2:03:35 PM | 6/4/2021 2:03:37 PM | IVR call: balance | Received call for balance for account 10385373 undefined | 7 | 2 | 4572 | 78 | 78 | 6/4/2021 2:03:37 PM | ||||||||||||||||||||||||||||||
| 410716 | 5405 | 6/4/2021 1:55:42 PM | 6/4/2021 1:55:44 PM | IVR call: balance | Received call for balance for account 10036502 undefined | 7 | 2 | 4571 | 78 | 78 | 6/4/2021 1:55:44 PM | ||||||||||||||||||||||||||||||
| 410646 | 5402 | 6/4/2021 1:16:02 PM | 6/4/2021 1:16:02 PM | IVR call: balance | Received call for balance for account 10343335 undefined | 7 | 2 | 4569 | 78 | 78 | 6/4/2021 1:16:02 PM | ||||||||||||||||||||||||||||||
| 410644 | 5403 | 6/4/2021 1:14:30 PM | 6/4/2021 1:14:31 PM | IVR call: balance | Received call for balance for account 10277624 undefined | 7 | 2 | 4570 | 78 | 78 | 6/4/2021 1:14:31 PM | ||||||||||||||||||||||||||||||
| 410643 | 5400 | 6/4/2021 1:14:21 PM | 6/4/2021 1:14:22 PM | IVR call: balance | Received call for balance for account 10116651 undefined | 7 | 2 | 4567 | 78 | 78 | 6/4/2021 1:14:22 PM | ||||||||||||||||||||||||||||||
| 410638 | 5402 | 6/4/2021 1:13:16 PM | 6/4/2021 1:13:17 PM | IVR call: balance | Received call for balance for account 10343335 undefined | 7 | 2 | 4569 | 78 | 78 | 6/4/2021 1:13:17 PM | ||||||||||||||||||||||||||||||
| 410636 | 5400 | 6/4/2021 1:13:06 PM | 6/4/2021 3:50:43 PM | IVR call: balance | Received call for balance for account 10116651 undefined | 7 | 2 | 4567 | 78 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-04T15:50:02.116Z"}] | 78 | 6/4/2021 3:50:43 PM | 26 | ||||||||||||||||||||||||||||
| 5401 | 6/4/2021 1:09:46 PM | 8/18/2022 10:20:15 AM | LATE TERMINATION | ACCOUNT TERMINATED<br><b>Journal Number</b>: [562103]<br><b>Journal Amount</b>: [84675.22]<div>Journal was to debit account 101561174 and credit account numbers 10342346 and 10355610</div> | 27 | 3 | 4568 | 74 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T13:09:48.681Z"}] | 6 | 59 | 8/18/2022 10:19:36 AM | 2 | 2 | |||||||||||||||||||||||
| 410618 | 5400 | 6/4/2021 1:07:21 PM | 6/4/2021 1:07:23 PM | IVR call: balance | Received call for balance for account 10116651 undefined | 7 | 2 | 4567 | 78 | 78 | 6/4/2021 1:07:23 PM | ||||||||||||||||||||||||||||||
| 5399 | 6/4/2021 1:03:21 PM | 11/12/2021 12:10:53 PM | leak credit journal processed | leak credit journal processed<br><b>Journal Number</b>: [786373]<br/><b>Journal Amount</b>: [-R26,574.92] | 27 | 3 | 4566 | 12 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-04T13:02:43.379Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:27:05.923Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:27:59.147Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-12T12:09:39.678Z"}] | 1 | 96 | 3 | 11/12/2021 12:10:53 PM | 12 | 3 | ||||||||||||||||||||||
| 410589 | 5398 | 6/4/2021 12:52:51 PM | 6/4/2021 12:53:08 PM | IVR call: meter-reading | Received call for meter-reading for account 10004928 Meter reading: [55869] Meter type: [electric] | 10 | 2 | 4564 | 81 | 81 | |||||||||||||||||||||||||||||||
| 410584 | 5398 | 6/4/2021 12:51:17 PM | 6/4/2021 12:51:35 PM | IVR call: meter-reading | Received call for meter-reading for account 10004928 Meter reading: [1950] Meter type: [water] | 10 | 2 | 4564 | 81 | 81 | |||||||||||||||||||||||||||||||
| 410580 | 5016 | 6/4/2021 12:50:31 PM | 6/4/2021 12:50:56 PM | IVR call: statement | Received call for statement for account 10049825 sent message: 143 | 8 | 2 | 4200 | 79 | 79 | 6/4/2021 12:50:56 PM | 115872 | |||||||||||||||||||||||||||||
| 410549 | 5398 | 6/4/2021 12:41:50 PM | 6/4/2021 12:41:51 PM | IVR call:$201 | Received call for $892 for account 10004928 | 4564 | 6/4/2021 12:41:51 PM | ||||||||||||||||||||||||||||||||||
| 410538 | 5397 | 6/4/2021 12:38:07 PM | 8/15/2021 6:54:23 AM | IVR call: meter-reading | Received call for meter-reading for account 10419280 Meter reading: [4606] Meter type: [water] | 10 | 2 | 4563 | 81 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T06:55:25.685Z"}] | 81 | 214 | |||||||||||||||||||||||||||||
| 5396 | 6/4/2021 12:32:16 PM | 4/12/2022 9:39:10 AM | Water meter incorrect | Meter charges are of a vacant piece of land<br><b>Water charges Reversed ,Journal Number</b>: [837358]<div><br></div><div><b>RESPONSE QRC :</b>Water charges reversed, Journal {837358}Authorized.<br><div><br></div><div><br></div></div> | 27 | 3 | 4562 | 4 | 2 | 23 | 1 | 46 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-04T12:31:38.449Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T09:57:46.900Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:02:05.404Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:39:22.193Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:41:12.300Z"}] | 1 | 50 | 230 | 4/12/2022 9:39:10 AM | 4 | 230 | ||||||||||||||||||||||
| 5392 | 6/4/2021 12:29:28 PM | 7/2/2022 7:11:36 AM | Water query | Water query - high consumption<div><br></div><div>-account in order </div> | 27 | 3 | 4560 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T12:29:30.184Z"}] | 1 | 67 | 7/2/2022 7:11:36 AM | 13 | 13 | |||||||||||||||||||||||
| 5391 | 6/4/2021 12:28:01 PM | 4/12/2022 9:47:18 AM | Water query | Water query - high consumption <div><br></div><div>Resolved 28 June 2021 with explanation to the consumer: </div><div><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Meter has been converted to a smart meter and is read on the same day of every month (21<sup>st</sup>) since Aug 2020<o:p></o:p></li> <li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Current consumption is averaging between 23-27kl per month and has been the same constant average since 2018, prior to the smart meter conversion.<o:p></o:p></li> <li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Even though water tanks are installed, there could still be an undetected leak which may not be visible to the eye (example: dripping toilets, worn washers, underground leaks, are common causes of leaks)<o:p></o:p></li> <li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">The rand value on the account is affected because of the stage 3 penalty tariffs.<o:p></o:p></li> <li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Even though the consumption of 2018/2019 was similar to the consumption of this year, the rand value will be affected because of the excess water above 21+kl<o:p></o:p></li> <li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Account was back charged in March 2020 with 121 kl over 5 months as the meter was not read from Sept 2019 to Feb 2020, but the average usage equates to 24 and is in line with prior and current usage.</li> </ul></div> | 27 | 3 | 4559 | 10 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T12:28:02.808Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-25T11:08:48.492Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-25T11:09:39.546Z"}] | 1 | 96 | 3 | 4/12/2022 9:47:18 AM | 10 | 3 | ||||||||||||||||||||||
| 5390 | 6/4/2021 12:26:38 PM | 2/14/2022 7:32:07 AM | Water query | Water query (High consumption). <div>Journal processed and approved. Query resolved</div> | 27 | 3 | 4558 | 8 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-04T12:26:40.538Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:50:33.159Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T07:29:07.435Z"}] | 1 | 111 | 214 | 2/14/2022 7:32:07 AM | 8 | 214 |