Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
410538
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
5397
-
LatestTicket
-
-
CreatedAt
-
6/4/2021 12:38:07 PM
-
UpdatedAt
-
8/15/2021 6:54:23 AM
-
Subject
-
IVR call: meter-reading
-
Description
-
Received call for meter-reading for account 10419280
Meter reading: [4606]
Meter type: [water]
-
Priority
-
-
Disposition
-
10
-
ConversationType
-
2
-
Parent
-
-
Account
-
4563
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
-
Department
-
-
QueryType
-
81
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T06:55:25.685Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
81
-
Subcategory
-
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
214