Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5641 | 6/8/2021 10:26:46 AM | 6/8/2021 10:26:47 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-08T10:28:30.377Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 5648 | 6/8/2021 10:24:10 AM | 8/19/2022 1:06:23 PM | leak credit journal processed 202007-202102 | leak credit journal processed 202007-202102<br><b>Journal Number</b>: [839311]<div><br></div><div>Duplicate query resolved on REF #66448</div> | 27 | 3 | 4804 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-08T10:23:30.243Z"}] | 1 | 96 | 8/19/2022 1:06:22 PM | 3 | 3 | |||||||||||||||||||||||
| 414108 | 5627 | 6/8/2021 10:23:38 AM | 6/8/2021 10:23:40 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 6/8/2021 10:23:40 AM | ||||||||||||||||||||||||||||||
| 5646 | 6/8/2021 10:21:52 AM | 6/11/2021 10:06:34 AM | Plumbers letter | Leak rebate passed for repairs done Feb 2021<br/><b>Journal Amount</b>: [-R4,812.35] | 27 | 3 | 4802 | 12 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-08T10:23:36.176Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T10:05:27.353Z"}] | 1 | 96 | 6/11/2021 10:06:34 AM | 12 | 3 | |||||||||||||||||||||||
| 414103 | 5627 | 6/8/2021 10:21:48 AM | 6/8/2021 10:21:49 AM | IVR call:$216 | Received call for $907 for account 10400287 | 4786 | 6/8/2021 10:21:49 AM | ||||||||||||||||||||||||||||||||||
| 5643 | 6/8/2021 10:18:21 AM | 3/28/2022 7:08:29 AM | Previous owner | Property was sold in 2017. Transfer all charges to new owner's account number: 10412115. | 3 | 4801 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T10:19:58.893Z"}] | 6 | 107 | 73 | |||||||||||||||||||||||||||
| 414091 | 5124 | 6/8/2021 10:17:22 AM | 6/8/2021 10:17:52 AM | IVR call: statement | Received call for statement for account 10271300 sent message: 206 | 8 | 2 | 4305 | 79 | 79 | 6/8/2021 10:17:52 AM | 115935 | |||||||||||||||||||||||||||||
| 414051 | 5642 | 6/8/2021 10:03:28 AM | 6/8/2021 10:03:58 AM | IVR call: statement | Received call for statement for account 10281486 sent message: 205 | 8 | 2 | 4798 | 79 | 79 | 6/8/2021 10:03:58 AM | 115934 | |||||||||||||||||||||||||||||
| 414047 | 5640 | 6/8/2021 10:02:06 AM | 6/8/2021 10:02:28 AM | IVR call: statement | Received call for statement for account 10428838 undefined | 4797 | 6/8/2021 10:02:28 AM | ||||||||||||||||||||||||||||||||||
| 414036 | 4578 | 6/8/2021 10:01:44 AM | 6/8/2021 10:01:46 AM | IVR call: balance | Received call for balance for account 10174253 undefined | 7 | 2 | 3898 | 78 | 78 | 6/8/2021 10:01:46 AM | ||||||||||||||||||||||||||||||
| 5638 | 6/8/2021 9:55:30 AM | 3/28/2022 7:10:22 AM | INCORRECT BILLING | REMOVE INCORRECTLY BILLED FIRE LEVY<br/><b>Journal Number</b>: [839371]<br/><b>Journal Amount</b>: [-R2162.48] | 27 | 3 | 4796 | 11 | 2 | 23 | 3 | 52 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-08T09:55:32.375Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-08T12:03:32.057Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-29T10:40:11.206Z"}] | 3 | 52 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 5637 | 6/8/2021 9:50:55 AM | 7/2/2022 8:41:57 AM | electricity query | consumer is querying high consumption on electricity .<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div> | 30 | 3 | 4795 | 2 | 23 | 2 | 103 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-08T09:50:15.132Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:42:39.979Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:42:57.602Z"}] | 2 | 103 | 134281 | 4 | |||||||||||||||||||||||||
| 413986 | 5636 | 6/8/2021 9:46:40 AM | 6/8/2021 9:46:40 AM | IVR call:$215 | Received call for $906 for account 10300295 | 4794 | 6/8/2021 9:46:40 AM | ||||||||||||||||||||||||||||||||||
| 5635 | 6/8/2021 9:33:02 AM | 3/28/2022 7:10:22 AM | leak credit | Journal Done<br><b>Journal Number</b>: [839184]<div>Query Resolved 02.06.2021</div> | 27 | 3 | 4793 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-08T09:34:36.743Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-08T09:38:54.702Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:12:02.631Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:12:27.283Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 5634 | 6/8/2021 9:32:10 AM | 6/8/2021 9:32:54 AM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T09:33:51.631Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||||
| 5632 | 6/8/2021 9:25:32 AM | 12/13/2021 9:40:26 AM | Meter Number Incorrect | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter Number Incorrect ,CONSUMER WATER PICTURE PM 140324810</span> | 30 | 3 | 4792 | 4 | 23 | 1 | 46 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T09:24:51.711Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-08T09:29:26.342Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:52:33.113Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-12-13T09:40:26.733Z"}] | 1 | 46 | 4 | ||||||||||||||||||||||||||
| 413910 | 5633 | 6/8/2021 9:24:26 AM | 6/8/2021 9:24:45 AM | IVR call: statement | Received call for statement for account 10375697 sent message: 204 | 8 | 2 | 4791 | 79 | 79 | 6/8/2021 9:24:45 AM | 115933 | |||||||||||||||||||||||||||||
| 413904 | 5631 | 6/8/2021 9:20:54 AM | 6/8/2021 9:21:13 AM | IVR call: statement | Received call for statement for account 10278229 sent message: 203 | 8 | 2 | 4790 | 79 | 79 | 6/8/2021 9:21:13 AM | 115932 | |||||||||||||||||||||||||||||
| 5630 | 6/8/2021 9:17:48 AM | 11/21/2022 11:18:56 AM | WATER QUERY SINCE 2019-02 TO 2020-07 | WATER QUERY SINCE 2019-02 TO 2020-07<div><br></div><div><b><u>QRC RESPONSE</u></b>: The customer needs to advise if there were any leaks repaired and log a new query with the leak letter/affidavit to assess the account for a leak credit. Based on reading/consumption assessment to date there is no drop, consumer needs to inspect property for internal leaks. Query closed.</div> | 27 | 3 | 4789 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-08T09:17:49.976Z"}] | 1 | 67 | 11/21/2022 11:18:55 AM | 134325 | 8 | 8 | ||||||||||||||||||||||
| 5629 | 6/8/2021 9:02:31 AM | 10/23/2022 10:23:48 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>2022.06.02</div><div>CHECK WATER WORKS REPORT IN 2019.11.NO PAYMENTS DONE FROM 2017. TILL 2022</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer was affected with stage 3 punitive tariffs, if there was internal leaks repaired the customer needs o log a new query and upload the plumbers letter.</div><div><br></div><div><br></div> | 27 | 3 | 4788 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T09:04:09.244Z"}] | 1 | 67 | 10/23/2022 10:23:48 AM | 134284 | 8 | 8 |