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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
5629
LatestTicket
CreatedAt
6/8/2021 9:02:31 AM
UpdatedAt
10/23/2022 10:23:48 AM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account.&nbsp;<div>2022.06.02</div><div>CHECK WATER WORKS REPORT IN 2019.11.NO PAYMENTS DONE FROM 2017. TILL 2022</div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer was affected with stage 3 punitive tariffs, if there was internal leaks repaired the customer needs o log a new query and upload the plumbers letter.</div><div><br></div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
4788
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-06-08T09:04:09.244Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/23/2022 10:23:48 AM
Thread
134284
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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