Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5729 | 6/9/2021 8:49:20 AM | 4/12/2022 9:39:10 AM | Late termination | Late termination 201603-202005<br/><b>Journal Number</b>: [662440] | 24 | 3 | 4883 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-09T08:50:41.637Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 5728 | 6/9/2021 8:49:12 AM | 7/12/2022 10:01:52 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<div><br></div><div><u><b>QRC RESPONSE: </b></u>Account finalised accordingly, there are no other adjustments due. Query closed, handover got reversed after termination leaving a balance to pay of R67,79</div> | 27 | 3 | 4882 | 75 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T08:48:30.997Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:32:45.072Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:33:19.908Z"}] | 6 | 107 | 7/12/2022 10:01:52 AM | 8 | 8 | |||||||||||||||||||||||
| 415176 | 5727 | 6/9/2021 8:45:39 AM | 6/9/2021 8:46:07 AM | IVR call: statement | Received call for statement for account 10399282 sent message: 219 | 8 | 2 | 4881 | 79 | 79 | 6/9/2021 8:46:07 AM | 115948 | |||||||||||||||||||||||||||||
| 5726 | 6/9/2021 8:39:16 AM | 11/4/2021 6:37:53 AM | High consumption | Please assess account for high consumption as per consumer and apply a six months policy for period 2019/03-2020/08.<div>Journal captured and approved - jrnl no 421468</div><br/><b>Journal Amount</b>: [100868.39] | 27 | 3 | 4880 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T08:38:34.060Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-27T12:55:05.012Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-04T06:19:21.900Z"}] | 1 | 96 | 2 | 11/4/2021 6:37:53 AM | 17 | 2 | ||||||||||||||||||||||
| 5725 | 6/9/2021 8:37:33 AM | 7/20/2021 11:43:26 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 4878 | 74 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T08:36:51.986Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:43:02.056Z"}] | 6 | 107 | 7/20/2021 11:43:26 AM | 172 | 214 | |||||||||||||||||||||||
| 415156 | 5724 | 6/9/2021 8:34:10 AM | 6/9/2021 8:34:11 AM | IVR call: balance | Received call for balance for account 10154282 undefined | 7 | 2 | 4876 | 78 | 78 | 6/9/2021 8:34:11 AM | ||||||||||||||||||||||||||||||
| 5722 | 6/9/2021 8:33:21 AM | 11/13/2022 12:23:46 PM | High consumption | <p class="MsoNormal">High water consumption queried by consumer, please assess account.<o:p></o:p></p><p class="MsoNormal">check if the was no leak </p><p class="MsoNormal"><br></p><p class="MsoNormal"><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by punitive rate. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done. Query Closed</p><p class="MsoNormal"><br></p> | 27 | 3 | 4877 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T08:32:38.957Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-02-28T08:00:44.347Z"}] | 1 | 67 | 11/13/2022 12:23:46 PM | 134408 | 8 | 8 | ||||||||||||||||||||||
| 415152 | 5724 | 6/9/2021 8:32:54 AM | 6/9/2021 8:32:55 AM | IVR call: balance | Received call for balance for account 10154282 undefined | 7 | 2 | 4876 | 78 | 78 | 6/9/2021 8:32:55 AM | ||||||||||||||||||||||||||||||
| 5723 | 6/9/2021 8:29:39 AM | 7/2/2022 1:47:26 PM | CHANGE OF OWNERSHIP QUERY | CHANGE OF OWNERSHIP QUERY<div>no new owners account .</div><div>no change of ownership on Gistex.</div> | 27 | 3 | 4875 | 132 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T08:28:58.141Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-23T12:40:48.152Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-23T12:48:31.750Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-23T07:37:54.800Z"}] | 6 | 76 | 12 | 7/2/2022 1:47:25 PM | 4 | 4 | ||||||||||||||||||||||
| 5723 | 6/9/2021 8:29:20 AM | 6/9/2021 8:29:22 AM | 2 | 4875 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T08:28:39.327Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 5720 | 6/9/2021 8:22:15 AM | 7/3/2022 6:36:42 AM | WATER QUERY | WATER QUERY | 27 | 3 | 4874 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T08:21:34.360Z"}] | 1 | 67 | 7/3/2022 6:36:41 AM | 134396 | 4 | 4 | ||||||||||||||||||||||
| 415136 | 5721 | 6/9/2021 8:21:17 AM | 6/9/2021 8:21:18 AM | IVR call: balance | Received call for balance for account 10293485 undefined | 7 | 2 | 4873 | 78 | 78 | 6/9/2021 8:21:18 AM | ||||||||||||||||||||||||||||||
| 415132 | 5719 | 6/9/2021 8:19:39 AM | 6/9/2021 8:19:41 AM | IVR call: balance | Received call for balance for account 10390050 undefined | 7 | 2 | 4872 | 78 | 78 | 6/9/2021 8:19:41 AM | ||||||||||||||||||||||||||||||
| 415133 | 5718 | 6/9/2021 8:19:20 AM | 6/9/2021 8:19:22 AM | IVR call: balance | Received call for balance for account 10008275 undefined | 7 | 2 | 4871 | 78 | 78 | 6/9/2021 8:19:22 AM | ||||||||||||||||||||||||||||||
| 415125 | 5717 | 6/9/2021 8:13:17 AM | 6/9/2021 8:13:37 AM | IVR call: statement | Received call for statement for account 10262063 sent message: 218 | 8 | 2 | 4870 | 79 | 79 | 6/9/2021 8:13:37 AM | 115947 | |||||||||||||||||||||||||||||
| 415110 | 5716 | 6/9/2021 8:04:09 AM | 6/9/2021 8:04:10 AM | IVR call:$222 | Received call for $913 for account 20105892 | 4869 | 6/9/2021 8:04:10 AM | ||||||||||||||||||||||||||||||||||
| 5715 | 6/9/2021 7:52:39 AM | 11/26/2022 12:53:06 PM | WATER QUERY,SIX MONTHS POLICY | WATER QUERY, SIX MONTHS POLICY<div><br></div><div>QRC RESPONSE: 6 month policy processed, pending for authorization for 201908/202004.</div><div>Done on 19.11.2022 </div><br><b>Journal Number</b>: [018170]<br/><b>Journal Amount</b>: [-R1,388.82] | 27 | 3 | 4868 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-09T07:51:58.530Z"}] | 1 | 95 | 11/26/2022 12:53:01 PM | 134399 | 3 | 3 | ||||||||||||||||||||||
| 5713 | 6/9/2021 7:45:54 AM | 3/28/2022 8:58:43 AM | Meter Number Incorrect | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter Number Incorrect on solar </span><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;">160417509 installed </span><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;">20160901 but consumer picture SN160117544 WITH READING 900 TAKEN 2021.06.09</span><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;">SEND EMAIL TO WATER WORKS FOR CONFIRMATION.</span></div> | 30 | 3 | 4867 | 4 | 23 | 1 | 46 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-09T07:46:59.475Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:53:36.747Z"},{"op":"R","uid":"192","un":"busisiwemr","dt":"2022-03-28T08:58:44.239Z"}] | 1 | 46 | 192 | ||||||||||||||||||||||||||
| 415074 | 5714 | 6/9/2021 7:43:56 AM | 6/9/2021 7:44:21 AM | IVR call: statement | Received call for statement for account 10004172 sent message: 217 | 8 | 2 | 4866 | 79 | 79 | 6/9/2021 7:44:21 AM | 115946 | |||||||||||||||||||||||||||||
| 5710 | 6/9/2021 7:42:22 AM | 6/9/2021 7:44:38 AM | Late termination | Late termination <br/><b>Journal Number</b>: [661840] | 24 | 3 | 4865 | 4 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-09T07:42:24.745Z"}] | 6 | 59 | 172 |