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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
5722
LatestTicket
CreatedAt
6/9/2021 8:33:21 AM
UpdatedAt
11/13/2022 12:23:46 PM
Subject
High consumption
Description
<p class="MsoNormal">High water consumption queried by consumer, please assess account.<o:p></o:p></p><p class="MsoNormal">check if the was no leak&nbsp;</p><p class="MsoNormal"><br></p><p class="MsoNormal"><b><u>QRC RESPONSE: </u></b>There is no report on water works on any faults reported/repaired 2020-date, water charges are affected by punitive rate. The query is closed due to insufficient information provided. Customer needs to log a new query and provide more information on period under query and if they had any plumbing repairs done. Query Closed</p><p class="MsoNormal"><br></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
4877
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-06-09T08:32:38.957Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-02-28T08:00:44.347Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/13/2022 12:23:46 PM
Thread
134408
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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