Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 5874 | 6/10/2021 11:47:26 AM | 7/19/2021 9:43:52 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTMENT DONE<br/><b>Journal Number</b>: [BJ71840603] | 27 | 3 | 5016 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-06-10T11:47:29.671Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:42:21.705Z"}] | 1 | 95 | 7/19/2021 9:43:52 AM | 12 | 12 | |||||||||||||||||||||||
| 416913 | 5873 | 6/10/2021 11:46:42 AM | 6/10/2021 11:46:43 AM | IVR call: balance | Received call for balance for account 10396998 undefined | 7 | 2 | 5015 | 78 | 78 | 6/10/2021 11:46:43 AM | ||||||||||||||||||||||||||||||
| 416906 | 6/10/2021 11:44:18 AM | 6/10/2021 11:44:19 AM | IVR call:$229 | Received call for $920 for account undefined | 6/10/2021 11:44:19 AM | ||||||||||||||||||||||||||||||||||||
| 5871 | 6/10/2021 11:43:16 AM | 6/10/2021 11:43:18 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-06-10T11:44:09.816Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 416901 | 5872 | 6/10/2021 11:40:22 AM | 6/10/2021 11:40:40 AM | IVR call: statement | Received call for statement for account 10375078 sent message: 253 | 8 | 2 | 5013 | 79 | 79 | 6/10/2021 11:40:40 AM | 115982 | |||||||||||||||||||||||||||||
| 416894 | 5869 | 6/10/2021 11:28:59 AM | 6/10/2021 11:29:23 AM | IVR call: statement | Received call for statement for account 10364419 sent message: 252 | 8 | 2 | 5011 | 79 | 79 | 6/10/2021 11:29:23 AM | 115981 | |||||||||||||||||||||||||||||
| 416889 | 5805 | 6/10/2021 11:19:57 AM | 6/10/2021 11:20:30 AM | IVR call: statement | Received call for statement for account 10022298 sent message: 251 | 8 | 2 | 4951 | 79 | 79 | 6/10/2021 11:20:30 AM | 115980 | |||||||||||||||||||||||||||||
| 416886 | 5869 | 6/10/2021 11:12:48 AM | 6/10/2021 11:13:07 AM | IVR call: statement | Received call for statement for account 10364419 sent message: 250 | 8 | 2 | 5011 | 79 | 79 | 6/10/2021 11:13:07 AM | 115979 | |||||||||||||||||||||||||||||
| 416885 | 5869 | 6/10/2021 11:11:53 AM | 6/10/2021 11:11:55 AM | IVR call: balance | Received call for balance for account 10364419 undefined | 7 | 2 | 5011 | 78 | 78 | 6/10/2021 11:11:55 AM | ||||||||||||||||||||||||||||||
| 5868 | 6/10/2021 11:10:43 AM | 3/28/2022 7:10:22 AM | water meter confirmation | consumer states that the meter was vandalised. kindly investigate and resolve. | 3 | 5010 | 2 | 23 | 1 | 66 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T11:10:45.146Z"}] | 1 | 66 | 16 | |||||||||||||||||||||||||||
| 5867 | 6/10/2021 10:56:54 AM | 10/22/2022 7:48:48 AM | interest billied on account | consumer querying interest charges on account in October 2020. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is no High Consumption on the account, interest charges raised in October 2020 is a back charge for Sept 2018. Account has been allocated for assessment on interest.</div><div>Query closed, there is no high consumption.</div> | 27 | 3 | 5009 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T10:56:56.344Z"}] | 1 | 67 | 10/22/2022 7:48:47 AM | 8 | 8 | |||||||||||||||||||||||
| 5866 | 6/10/2021 10:49:48 AM | 4/29/2022 7:57:10 AM | CHANGE TARIFF FROM ANNUAL TO MONTHLY | CHANGE HOSE REEL CHARGE<br><b>Journal Number</b>: [840630]<div><br></div><div><b><u>Response from QRC:</u></b></div><div>Journal authorised</div><div>Journal 121237 Resolved.{Trade EFF Reversal as per Memo.</div> | 27 | 3 | 5008 | 5 | 2 | 23 | 3 | 53 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-10T10:49:06.828Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-10T10:51:41.462Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:47:59.560Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:49:01.886Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T11:55:47.013Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T12:03:05.989Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2022-04-29T07:57:09.770Z"}] | 1 | 50 | 4/29/2022 7:57:10 AM | 5 | 10 | |||||||||||||||||||||||
| 5863 | 6/10/2021 10:43:01 AM | 11/13/2022 10:49:39 AM | WATER QUERY | As per assessment there is no water meter on the account sent to relevant department for further investigation.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Request for further investigation sent to water works department.</div> | 23 | 3 | 5007 | 2 | 1 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-10T10:42:19.796Z"}] | 1 | 113 | 8 | ||||||||||||||||||||||||||
| 416822 | 5865 | 6/10/2021 10:38:05 AM | 3/4/2022 8:01:12 AM | IVR call: statement | Received call for statement for account 10351156 sent message: 249 | 30 | 2 | 3992 | 79 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:18:38.026Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:01:09.446Z"}] | 79 | 115978 | 3 | ||||||||||||||||||||||||||||
| 416816 | 5864 | 6/10/2021 10:35:36 AM | 6/10/2021 10:36:07 AM | IVR call: statement | Received call for statement for account 10178046 sent message: 248 | 8 | 2 | 5006 | 79 | 79 | 6/10/2021 10:36:07 AM | 115977 | |||||||||||||||||||||||||||||
| 416811 | 5862 | 6/10/2021 10:32:56 AM | 3/25/2022 10:39:42 AM | IVR call:$228 | Received call for $919 for account 10420599 | 5005 | [{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-25T10:39:42.334Z"}] | 3/25/2022 10:39:42 AM | 3 | ||||||||||||||||||||||||||||||||
| 5861 | 6/10/2021 10:28:45 AM | 11/21/2022 11:24:09 AM | high water consumption | consumer querying high water consumption. kindly investigate and resolve.<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b> There is no high consumption based on reading/consumption assessment. All high interim charges reversed when the readings were added and processed on both water and electricity meters. if the customer had any internal plumbing repairs, they need to log a new query and attached the plumbing invoice/affidavit to assess the account for a leak credit. Query Closed</div> | 27 | 3 | 5004 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T10:28:47.338Z"}] | 1 | 67 | 11/21/2022 11:24:09 AM | 140015 | 8 | 8 | ||||||||||||||||||||||
| 5860 | 6/10/2021 10:25:47 AM | 7/3/2022 7:45:21 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div>w/off</div> | 27 | 3 | 5003 | 13 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-10T10:25:05.728Z"}] | 1 | 95 | 7/3/2022 7:45:21 AM | 17 | 17 | |||||||||||||||||||||||
| 5859 | 6/10/2021 10:21:47 AM | 7/3/2022 7:21:40 AM | high electricity consumption | consumer querying high electricity consumption. kindly investigate and resolve.<div><br></div><div>Account sent to relevant department for check readings because a smartmeter was installed.<br></div> | 23 | 3 | 5002 | 2 | 1 | 2 | 51 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T10:21:49.992Z"}] | 2 | 51 | 17 | ||||||||||||||||||||||||||
| 5858 | 6/10/2021 10:14:22 AM | 2/15/2022 11:26:14 AM | WATER QUERY | WATER QUERY.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 5001 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-10T10:13:41.261Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-15T11:25:24.431Z"}] | 1 | 111 | 214 | 2/15/2022 11:26:14 AM | 172 | 214 |