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IsOpen
Customer
5861
LatestTicket
CreatedAt
6/10/2021 10:28:45 AM
UpdatedAt
11/21/2022 11:24:09 AM
Subject
high water consumption
Description
consumer querying high water consumption. kindly investigate and resolve.<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b> There is no high consumption based on reading/consumption assessment. All high interim charges reversed when the readings were added and processed on both water and electricity meters. if the customer had any internal plumbing repairs, they need to log a new query and attached the plumbing invoice/affidavit to assess the account for a leak credit. Query Closed</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5004
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T10:28:47.338Z"}]
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UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/21/2022 11:24:09 AM
Thread
140015
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
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Updator
8