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LatestCall
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IsOpen
Customer
5867
LatestTicket
CreatedAt
6/10/2021 10:56:54 AM
UpdatedAt
10/22/2022 7:48:48 AM
Subject
interest billied on account
Description
consumer querying interest charges on account in October 2020. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE:</u></b> There is no High Consumption on the account, interest charges raised in October 2020 is a back charge for Sept 2018. Account has been allocated for assessment on interest.</div><div>Query closed, there is no high consumption.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5009
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T10:56:56.344Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/22/2022 7:48:47 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
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Updator
8