Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 417032 | 5889 | 6/10/2021 12:30:57 PM | 6/10/2021 12:30:57 PM | IVR call:$231 | Received call for $922 for account 10009384 | 2869 | 6/10/2021 12:30:57 PM | ||||||||||||||||||||||||||||||||||
| 417031 | 5855 | 6/10/2021 12:30:33 PM | 6/10/2021 12:30:54 PM | IVR call: statement | Received call for statement for account 10006163 sent message: 257 | 8 | 2 | 752 | 79 | 79 | 6/10/2021 12:30:54 PM | 115986 | |||||||||||||||||||||||||||||
| 417029 | 5888 | 6/10/2021 12:29:59 PM | 6/10/2021 12:30:00 PM | IVR call: balance | Received call for balance for account 10307628 undefined | 7 | 2 | 5030 | 78 | 78 | 6/10/2021 12:30:00 PM | ||||||||||||||||||||||||||||||
| 417021 | 5888 | 6/10/2021 12:27:51 PM | 6/10/2021 12:27:52 PM | IVR call: balance | Received call for balance for account 10307628 undefined | 7 | 2 | 5030 | 78 | 78 | 6/10/2021 12:27:52 PM | ||||||||||||||||||||||||||||||
| 5887 | 6/10/2021 12:24:58 PM | 3/28/2022 6:35:04 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71840708] | 27 | 3 | 5029 | 5 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-06-10T12:25:02.028Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:41:32.989Z"}] | 2 | 101 | 3/28/2022 6:35:04 AM | 5 | 12 | |||||||||||||||||||||||
| 5886 | 6/10/2021 12:22:00 PM | 3/9/2023 8:16:53 AM | Leak credit | Kindly assess a leak on this account with a plumbers letter dated 2021/05/12.Consumer will submit a plumbers letter. | 30 | 3 | 5028 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-10T12:22:02.306Z"}] | 1 | 96 | 14 | |||||||||||||||||||||||||
| 417012 | 5885 | 6/10/2021 12:21:09 PM | 2/23/2022 7:25:37 AM | IVR call: statement | Received call for statement for account 10395424 sent message: 256 | 8 | 2 | 5027 | 79 | [{"op":"R","uid":"18","un":"lindan","dt":"2022-02-23T07:25:37.816Z"}] | 79 | 2/23/2022 7:25:37 AM | 115985 | 18 | |||||||||||||||||||||||||||
| 5884 | 6/10/2021 12:19:55 PM | 11/17/2022 1:13:31 PM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div><br></div><div><b><u>QRC RESPONSE:</u></b> Write offs in 202106 cleared debt no adjustment due, query resolved.</div> | 27 | 3 | 5026 | 5 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-10T12:19:13.539Z"}] | 1 | 95 | 11/17/2022 1:13:30 PM | 8 | 8 | |||||||||||||||||||||||
| 417005 | 5883 | 6/10/2021 12:18:13 PM | 6/10/2021 12:18:14 PM | IVR call: balance | Received call for balance for account 10364850 undefined | 7 | 2 | 5025 | 78 | 78 | 6/10/2021 12:18:14 PM | ||||||||||||||||||||||||||||||
| 417004 | 5140 | 6/10/2021 12:17:32 PM | 6/10/2021 12:17:32 PM | IVR call:$230 | Received call for $921 for account 10364580 | 4322 | 6/10/2021 12:17:32 PM | ||||||||||||||||||||||||||||||||||
| 416995 | 5882 | 6/10/2021 12:15:21 PM | 6/10/2021 12:15:23 PM | IVR call: balance | Received call for balance for account 10357655 undefined | 7 | 2 | 5024 | 78 | 78 | 6/10/2021 12:15:23 PM | ||||||||||||||||||||||||||||||
| 416989 | 5881 | 6/10/2021 12:11:51 PM | 6/10/2021 12:12:13 PM | IVR call: statement | Received call for statement for account 10025677 sent message: 255 | 8 | 2 | 5023 | 79 | 79 | 6/10/2021 12:12:13 PM | 115984 | |||||||||||||||||||||||||||||
| 416974 | 5880 | 6/10/2021 12:06:25 PM | 6/10/2021 12:06:26 PM | IVR call: balance | Received call for balance for account 10054010 undefined | 7 | 2 | 5022 | 78 | 78 | 6/10/2021 12:06:26 PM | ||||||||||||||||||||||||||||||
| 5879 | 6/10/2021 12:05:06 PM | 11/5/2021 7:48:11 AM | ACCOUNT CHARGED IN ERROR | REVERSE INCORRECT CHARGES<br><b>Journal Number</b>: [840681]<div><br></div><div><b>RESPONSE QRC</b>:REV CHARGES IN ERROR :JOURNAL {840681}AUTHORISED.</div> | 27 | 3 | 5021 | 12 | 3 | 23 | 93 | 53 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-10T12:04:24.357Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:07:14.502Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:46:46.296Z"}] | 4 | 119 | 230 | 11/5/2021 7:48:11 AM | 12 | 230 | ||||||||||||||||||||||
| 1914 | 6/10/2021 12:04:56 PM | 1/25/2022 6:19:22 AM | water query - plumbers letter | consumer submitted plumbers letter for repaired leak. kindly investigate and resolve.<br/><b>Journal Amount</b>: [113106.85] | 27 | 3 | 1789 | 74 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T12:04:59.051Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:18:43.821Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-20T08:45:09.372Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-01-25T06:18:23.977Z"}] | 1 | 96 | 2 | 1/25/2022 6:19:22 AM | 172 | 2 | ||||||||||||||||||||||
| 5878 | 6/10/2021 11:59:31 AM | 11/21/2022 7:33:42 AM | Six Months Policy | consumer querying high water consumption. kindly investigate and resolve. | 27 | 3 | 5020 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T11:59:33.193Z"}] | 1 | 101 | 11/21/2022 7:33:42 AM | 139953 | 8 | 8 | ||||||||||||||||||||||
| 5877 | 6/10/2021 11:56:53 AM | 3/28/2022 7:07:05 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP | 27 | 3 | 5019 | 15 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-10T11:56:11.234Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:38:35.778Z"}] | 1 | 50 | 11 | 3/28/2022 7:07:05 AM | 15 | 11 | ||||||||||||||||||||||
| 5877 | 6/10/2021 11:56:10 AM | 11/17/2021 9:46:34 AM | 2 | 5019 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-10T11:55:29.090Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-17T09:45:18.287Z"}] | 201 | |||||||||||||||||||||||||||||||||||
| 416930 | 5876 | 6/10/2021 11:51:56 AM | 6/10/2021 11:52:21 AM | IVR call: statement | Received call for statement for account 20014162 sent message: 254 | 8 | 2 | 5018 | 79 | 79 | 6/10/2021 11:52:21 AM | 115983 | |||||||||||||||||||||||||||||
| 5875 | 6/10/2021 11:49:14 AM | 3/28/2022 7:25:06 AM | leak credit journal processed 201909-202101 | <br><b>Journal Number</b>: [842589]<div><br><div><b>Response QRC</b> :Leak CR, <b>Journal {842589</b>}Authorized.</div></div> | 27 | 3 | 5017 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-06-10T11:49:17.568Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-06-10T11:49:52.764Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-15T06:24:22.341Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-15T06:27:44.452Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T08:30:02.656Z"}] | 1 | 96 | 230 | 3/28/2022 7:25:06 AM | 17 | 230 |