Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1914
LatestTicket
CreatedAt: 6/10/2021 12:04:56 PM
UpdatedAt: 1/25/2022 6:19:22 AM
Subject: water query - plumbers letter
Description: consumer submitted plumbers letter for repaired leak. kindly investigate and resolve.<br/><b>Journal Amount</b>: [113106.85]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1789
OpenedBy
AssignedTo: 74
Region: 2
Department: 23
QueryType: 1
SubQueryType: 96
Escalation
EscalationCron
History: [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T12:04:59.051Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:18:43.821Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-20T08:45:09.372Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-01-25T06:18:23.977Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 2
ResolvedAt: 1/25/2022 6:19:22 AM
Thread
ResolvedBy: 172
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 2