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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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1914
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LatestTicket
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CreatedAt
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6/10/2021 12:04:56 PM
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UpdatedAt
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1/25/2022 6:19:22 AM
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Subject
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water query - plumbers letter
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Description
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consumer submitted plumbers letter for repaired leak. kindly investigate and resolve.<br/><b>Journal Amount</b>: [113106.85]
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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1789
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OpenedBy
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AssignedTo
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74
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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96
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-10T12:04:59.051Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:18:43.821Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-20T08:45:09.372Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-01-25T06:18:23.977Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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96
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CreatedBy1
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UpdatedBy1
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2
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ResolvedAt
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1/25/2022 6:19:22 AM
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Thread
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ResolvedBy
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172
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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2