Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 417461 | 5904 | 6/11/2021 6:33:50 AM | 6/11/2021 6:33:51 AM | IVR call: balance | Received call for balance for account 10216307 undefined | 7 | 2 | 5045 | 78 | 78 | 6/11/2021 6:33:51 AM | ||||||||||||||||||||||||||||||
| 417436 | 5903 | 6/11/2021 6:23:55 AM | 6/11/2021 6:23:57 AM | IVR call: balance | Received call for balance for account 10410432 undefined | 7 | 2 | 5044 | 78 | 78 | 6/11/2021 6:23:57 AM | ||||||||||||||||||||||||||||||
| 417434 | 5902 | 6/11/2021 6:22:48 AM | 6/11/2021 6:22:49 AM | IVR call: balance | Received call for balance for account 10004564 undefined | 7 | 2 | 5043 | 78 | 78 | 6/11/2021 6:22:49 AM | ||||||||||||||||||||||||||||||
| 417430 | 5901 | 6/11/2021 6:21:30 AM | 6/11/2021 6:21:31 AM | IVR call: balance | Received call for balance for account 10372569 undefined | 7 | 2 | 5042 | 78 | 78 | 6/11/2021 6:21:31 AM | ||||||||||||||||||||||||||||||
| 417426 | 5901 | 6/11/2021 6:20:40 AM | 6/11/2021 6:20:42 AM | IVR call: balance | Received call for balance for account 10372569 undefined | 7 | 2 | 5042 | 78 | 78 | 6/11/2021 6:20:42 AM | ||||||||||||||||||||||||||||||
| 417424 | 5900 | 6/11/2021 6:19:52 AM | 6/11/2021 6:19:53 AM | IVR call: balance | Received call for balance for account 10361207 undefined | 7 | 2 | 5041 | 78 | 78 | 6/11/2021 6:19:53 AM | ||||||||||||||||||||||||||||||
| 417423 | 5900 | 6/11/2021 6:19:02 AM | 6/11/2021 6:19:03 AM | IVR call: balance | Received call for balance for account 10361207 undefined | 7 | 2 | 5041 | 78 | 78 | 6/11/2021 6:19:03 AM | ||||||||||||||||||||||||||||||
| 417418 | 5899 | 6/11/2021 6:17:50 AM | 6/11/2021 6:17:51 AM | IVR call: balance | Received call for balance for account 10043049 undefined | 7 | 2 | 5040 | 78 | 78 | 6/11/2021 6:17:51 AM | ||||||||||||||||||||||||||||||
| 417417 | 5898 | 6/11/2021 6:17:19 AM | 6/11/2021 6:17:20 AM | IVR call: balance | Received call for balance for account 10015586 undefined | 7 | 2 | 5039 | 78 | 78 | 6/11/2021 6:17:20 AM | ||||||||||||||||||||||||||||||
| 417416 | 5898 | 6/11/2021 6:16:04 AM | 6/11/2021 6:16:06 AM | IVR call: balance | Received call for balance for account 10015586 undefined | 7 | 2 | 5039 | 78 | 78 | 6/11/2021 6:16:06 AM | ||||||||||||||||||||||||||||||
| 417190 | 5837 | 6/10/2021 2:36:53 PM | 6/10/2021 2:37:19 PM | IVR call: statement | Received call for statement for account 10248351 sent message: 260 | 8 | 2 | 4982 | 79 | 79 | 6/10/2021 2:37:19 PM | 115989 | |||||||||||||||||||||||||||||
| 417184 | 5897 | 6/10/2021 2:32:51 PM | 6/10/2021 2:32:53 PM | IVR call: balance | Received call for balance for account 10377005 undefined | 7 | 2 | 5038 | 78 | 78 | 6/10/2021 2:32:53 PM | ||||||||||||||||||||||||||||||
| 417166 | 5896 | 6/10/2021 2:14:46 PM | 6/10/2021 2:15:10 PM | IVR call: statement | Received call for statement for account 10364939 sent message: 259 | 8 | 2 | 5037 | 79 | 79 | 6/10/2021 2:15:10 PM | 115988 | |||||||||||||||||||||||||||||
| 5895 | 6/10/2021 1:49:48 PM | 10/15/2022 9:10:44 AM | Leak Credit | Kindly asses a leak on this account <div><br></div><div>- consumer advised through attorneys to urgently attend to leak on their property as per w/w findings 2022/02/11</div><div><br></div><div>QRC RESPONSE:</div><div>W/W REF: 756012 OPERATION 2021.09.23, APPEARS TO BE A LEAK BY SOUNDING AND TIMING. FLOW THROUGH METER IS 0.001 LTR PER MINUTE. CUSTOMER TO CHECK FOR MORE LEAKS AND REOPEN QUERY<br><div><br></div><div><br></div></div> | 27 | 3 | 5036 | 17 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-10T13:50:53.490Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T07:47:52.309Z"}] | 1 | 96 | 13 | 10/15/2022 9:10:43 AM | 134445 | 15 | 15 | |||||||||||||||||||||
| 5894 | 6/10/2021 1:40:24 PM | 10/22/2021 7:41:14 AM | Interest reversal | Interest reversal 202009-202103<br><b>Journal Number</b>: [840812]<br><b>Journal Amount</b>: [-R11,494.67]<div><br><div><b>Interest reversal 202104</b></div><div><br></div></div> | 27 | 3 | 5035 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-10T13:41:29.240Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T10:04:20.446Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-19T08:51:31.526Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-12T10:36:45.956Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-12T10:44:13.291Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-21T13:49:59.941Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-22T07:41:10.572Z"}] | 1 | 95 | 10/22/2021 7:41:14 AM | 8 | 230 | |||||||||||||||||||||||
| 5893 | 6/10/2021 1:31:17 PM | 4/12/2022 9:47:18 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71840816] | 27 | 3 | 5034 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-06-10T13:31:21.698Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:29:32.555Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 417111 | 5892 | 6/10/2021 1:15:11 PM | 6/10/2021 1:15:13 PM | IVR call: balance | Received call for balance for account 10062081 undefined | 7 | 2 | 5033 | 78 | 78 | 6/10/2021 1:15:13 PM | ||||||||||||||||||||||||||||||
| 417069 | 5809 | 6/10/2021 12:52:36 PM | 6/10/2021 12:52:51 PM | IVR call: statement | Received call for statement for account 10386129 sent message: 258 | 8 | 2 | 4955 | 79 | 79 | 6/10/2021 12:52:51 PM | 115987 | |||||||||||||||||||||||||||||
| 5891 | 6/10/2021 12:51:34 PM | 4/12/2022 9:43:30 AM | Incorrect tariff charge | Incorrect tariff charge <br><b>Journal Number</b>: [840768]<div><br></div><div><b>RESPONSE QRC</b>:INCORRECT TARIFF CHARGE -JOURNAL{840768} AUTHORISED</div> | 27 | 3 | 5032 | 7 | 2 | 23 | 4 | 53 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-10T12:52:46.788Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:03:00.362Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:46:05.222Z"}] | 1 | 50 | 230 | 4/12/2022 9:43:30 AM | 7 | 230 | ||||||||||||||||||||||
| 5890 | 6/10/2021 12:38:55 PM | 6/10/2021 1:46:38 PM | Late termination | Late termination <br/><b>Journal Amount</b>: [430828] | 27 | 3 | 5031 | 10 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-10T12:38:56.830Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-10T13:45:31.835Z"}] | 6 | 107 | 6/10/2021 1:46:38 PM | 10 | 12 |