Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 417967 | 5952 | 6/11/2021 9:32:14 AM | 6/11/2021 9:32:48 AM | IVR call: statement | Received call for statement for account 10399143 sent message: 268 | 8 | 2 | 5089 | 79 | 79 | 6/11/2021 9:32:48 AM | 115997 | |||||||||||||||||||||||||||||
| 5951 | 6/11/2021 9:30:57 AM | 7/12/2022 10:07:06 AM | late termination query | consumer sold property and is awaiting refund. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE: </u></b>There is no municipal account for new owner J Ntsikelelo, therefore transfer cannot be done. Kindly advise customer to open an account and re-log the query. Query closed.</div> | 27 | 3 | 5088 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T09:30:59.318Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:12:46.428Z"}] | 6 | 107 | 7/12/2022 10:07:05 AM | 8 | 8 | |||||||||||||||||||||||
| 4341 | 6/11/2021 9:18:21 AM | 3/28/2022 7:23:36 AM | PROPERTY DEMOLISHED | ADD VACANT LAND TARIFFS<br/><b>Journal Number</b>: [841125] | 24 | 3 | 3689 | 2 | 23 | 93 | 53 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-11T09:17:38.966Z"}] | 93 | 53 | 5 | ||||||||||||||||||||||||||
| 5949 | 6/11/2021 9:12:47 AM | 7/20/2021 11:53:26 AM | LATE TERMINATION QUERY | CONSUMER SOLD PROPERTY AND IS AWAITING THE REFUND. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="93" style="border-collapse: collapse;width:70pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="93" style="height:15.75pt;width:70pt"><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></td></tr></tbody></table></div> | 27 | 3 | 5087 | 12 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T09:12:48.839Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:52:52.545Z"}] | 6 | 107 | 7/20/2021 11:53:26 AM | 12 | 214 | |||||||||||||||||||||||
| 417941 | 5950 | 6/11/2021 9:11:32 AM | 6/11/2021 9:11:33 AM | IVR call: balance | Received call for balance for account 10294361 undefined | 7 | 2 | 5086 | 78 | 78 | 6/11/2021 9:11:33 AM | ||||||||||||||||||||||||||||||
| 417923 | 5950 | 6/11/2021 9:05:58 AM | 6/11/2021 9:06:01 AM | IVR call: balance | Received call for balance for account 10294361 undefined | 7 | 2 | 5086 | 78 | 78 | 6/11/2021 9:06:01 AM | ||||||||||||||||||||||||||||||
| 417905 | 5948 | 6/11/2021 8:57:45 AM | 3/28/2022 7:23:36 AM | IVR call: balance | Received call for balance for account 10321039 undefined <div>Six months policy applied on water.</div><br/><b>Journal Amount</b>: [4934.48] | 27 | 3 | 99 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:56:32.389Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:57:09.305Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:57:19.659Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T10:58:27.136Z"}] | 1 | 95 | 3/28/2022 7:23:36 AM | 13 | 12 | ||||||||||||||||||||||
| 417896 | 5947 | 6/11/2021 8:53:19 AM | 6/11/2021 8:53:40 AM | IVR call: statement | Received call for statement for account 10357753 sent message: 267 | 8 | 2 | 5085 | 79 | 79 | 6/11/2021 8:53:40 AM | 115996 | |||||||||||||||||||||||||||||
| 417895 | 5944 | 6/11/2021 8:52:57 AM | 6/11/2021 8:52:58 AM | IVR call: balance | Received call for balance for account 10026262 undefined | 7 | 2 | 5082 | 78 | 78 | 6/11/2021 8:52:58 AM | ||||||||||||||||||||||||||||||
| 417891 | 5946 | 6/11/2021 8:52:06 AM | 6/11/2021 8:52:07 AM | IVR call: balance | Received call for balance for account 10354934 undefined | 7 | 2 | 5084 | 78 | 78 | 6/11/2021 8:52:07 AM | ||||||||||||||||||||||||||||||
| 417890 | 5945 | 6/11/2021 8:51:54 AM | 6/11/2021 8:51:55 AM | IVR call: balance | Received call for balance for account 10047719 undefined | 7 | 2 | 5083 | 78 | 78 | 6/11/2021 8:51:55 AM | ||||||||||||||||||||||||||||||
| 417887 | 5944 | 6/11/2021 8:51:16 AM | 6/11/2021 8:51:20 AM | IVR call: balance | Received call for balance for account 10026262 undefined | 7 | 2 | 5082 | 78 | 78 | 6/11/2021 8:51:20 AM | ||||||||||||||||||||||||||||||
| 417876 | 5943 | 6/11/2021 8:47:31 AM | 6/11/2021 8:47:33 AM | IVR call: balance | Received call for balance for account 10219309 undefined | 7 | 2 | 5081 | 78 | 78 | 6/11/2021 8:47:33 AM | ||||||||||||||||||||||||||||||
| 5942 | 6/11/2021 8:43:55 AM | 6/11/2021 8:43:57 AM | 2 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:46:43.099Z"}] | 20 | ||||||||||||||||||||||||||||||||||||
| 417861 | 5941 | 6/11/2021 8:41:19 AM | 6/11/2021 8:41:19 AM | IVR call: balance | Received call for balance for account 10037204 undefined | 7 | 2 | 5079 | 78 | 78 | 6/11/2021 8:41:19 AM | ||||||||||||||||||||||||||||||
| 5939 | 6/11/2021 8:34:54 AM | 3/28/2022 7:10:22 AM | Water query | Water query - high consumption | 3 | 5077 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-11T08:37:41.899Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 417833 | 5938 | 6/11/2021 8:32:52 AM | 6/11/2021 8:32:53 AM | IVR call: balance | Received call for balance for account 10400371 undefined | 7 | 2 | 5076 | 78 | 78 | 6/11/2021 8:32:53 AM | ||||||||||||||||||||||||||||||
| 417821 | 5937 | 6/11/2021 8:27:24 AM | 6/11/2021 8:27:24 AM | IVR call: balance | Received call for balance for account 10186230 undefined | 7 | 2 | 5075 | 78 | 78 | 6/11/2021 8:27:24 AM | ||||||||||||||||||||||||||||||
| 5935 | 6/11/2021 8:27:14 AM | 9/26/2022 12:41:04 PM | late termination query | consumer sold property and is awaiting payment of refund. kindly investigate and resolve.<div><br></div><div>QRC RESPONSE:</div><div>Refund requested through Rates and Cash Control. Query closed</div><div><b><u>Consumer to provide the following:</u></b></div><div>• A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into their bank account</div><div>• Bank confirmation letter or I month stamped bank statement</div><div><br></div><div><i><u>Account resolved -10342317</u></i> -refund request should be sent to Vuyokazi at rate Department.</div> | 27 | 3 | 5074 | 132 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-11T08:27:16.714Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:13:17.312Z"}] | 6 | 107 | 9/26/2022 12:41:04 PM | 135660 | 230 | 230 | ||||||||||||||||||||||
| 417820 | 5936 | 6/11/2021 8:26:47 AM | 6/11/2021 8:26:48 AM | IVR call: balance | Received call for balance for account 10331956 undefined | 7 | 2 | 5073 | 78 | 78 | 6/11/2021 8:26:48 AM |